Hacked!

[I3eg-For-Mercy 1,102]

Hello,

My main account recently kept getting hacked, My crystals increased, drugs wasted!

So I changed my linked email and password too, but it couldn't help.( At the moment I don't want to tell the nickname of it) and the account was blocked forever for a crime I had never done, It says I have broked the respective rule 2.2.2 which in accordance says the crime of trading account with third parties.

 

I have sent e-mails for help@tankionline.com, and I am really fed up and frustrated because they say they won't return my account, I played a whole year and now I don't know how to get my account back!

What must I do? They keep saying this ^ and they have prooved me that this is the way how they help the players...

 

[pagaduan 25]

Did you tried the: help@tankionline ?

Edited January 5, 2015 by pagaduan

[shan14 8]

Did you tried the: help@tankionline ?

Yh, in his note it shows it clearly and their reply too! Edited January 5, 2015 by shan14

[jokersus.cava 1,503]

~2.2.2. Transfer of the Account or other game values to third persons; publication of any offers to sell, buy, or transfer the Account or game values, both free of charge and for crystals or funds, as well as instigation to the said actions;

If they said account return was impossible, that's it. No one can help you anymore. Next time, read the rules carefully and check this topic as well.

Edited January 5, 2015 by jokersus.cava

[I3eg-For-Mercy 1,102]

I have never broken this rule and they have locked me up behind the bars for a crime i never committed.

The treating way of Tanki team -_- There solution is to keep accounts blocked and harass innocent players...

[Miahak 1,596]

I can see on that screenshot, the developers are saying, "One account is carried out with different IP addresses", that shows that you've shared your account. AS you said "My main account recently kept getting hacked, My crystals increased, drugs wasted!", if that actually happened to you, why didn't you contact tech support before, developers would of able to help you. Unfortunately we can not do anything about this, only tech support help@tankionline.com will be able to unblock your account. if developers can't Unblock your account, we can't do anything either.

[I3eg-For-Mercy 1,102]

It is total misunderstanding! At the moment it seems no body can't help and I will have to pay this off because of a hacker!

There seems no helping sign from the tech support team.

At last I can say I got no help and sadly I will have to leave the game!

[jokersus.cava 1,503]

It is total misunderstanding! At the moment it seems no body can't help and I will have to pay this off because of a hacker!

There seems no helping sign from the tech support team.

At last I can say I got no help and sadly I will have to leave the game!

Try to send exactly what I wrote to the support because it looks like they misunderstood you.

"Hello, Tanki Online support team. Recently, my account was getting hacked and used by the hacker. As my account was used by different IPs, it's blocked as it was considered as account sharing which is a total misunderstanding. I hadn't given my password to anyone else but the hacker stole my account and used it, so it got blocked because of the hacker's fault. Please unblock my account, it's blocked unfairly"

Edited January 5, 2015 by jokersus.cava

[I3eg-For-Mercy 1,102]

I have tried but still they refuse!

BTW you know me kinda well joker ;) thanks for helping, if you like let's chat in PM.

Ok, I'm trying again tomorrow. Not now I fear they will again refuse :'(

[jokersus.cava 1,503]

I have tried but still they refuse!

BTW you know me kinda well joker ;) thanks for helping, if you like let's chat in PM.

Ok, I'm trying again tomorrow. Not now I fear they will again refuse :'(

Try again and send me the result via PM please.

[I3eg-For-Mercy 1,102]

Try again and send me the result via PM please.

Sure bro :) but tomorrow, because I sent one yesterday, after like 12 hours got result= fail

Then again replied got another reply from them like after 16 hours result = fail

P.S :- Joker ur quota must be full I can't send u any PM says u cannot receive any new PM

Edited January 5, 2015 by I3eg-For-Mercy

[IRAQ 16]

The developers are saying, "One account is carried out with different IP addresses", that shows that you've shared your account.

If developers can't Unblock your account, we can't do anything.

[I3eg-For-Mercy 1,102]

The developers are saying, "One account is carried out with different IP addresses", that shows that you've shared your account.

If developers can't Unblock your account, we can't do anything.

-_- they can't exactly say I shared, because the hacker played in my accnt!

And did you thought that I was just waiting till hackers play in my accnt?

[IRAQ 16]

-_- they can't exactly say I shared, because the hacker played in my accnt!

And did you thought that I was just waiting till hackers play in my accnt?

Think about your account info! you maybe try again later with better answers.

If the developers don't believe you, so we can't do anything.

[I3eg-For-Mercy 1,102]

Think about your account info! you maybe try again later with better answers.

If the developers don't believe you, so we can't do anything.

True :)