help please

[chrome123456 1]

ok but how much time it will take?

[Eragon 13,876]

First you need to send an email to help@tankionline.com with all the answered questions:

 

 

 

 

1. What is your nickname?

2. Have you invested real money in the game? If so, please specify the dates and methods of payments (if you used SMS, write your phone number).

3. Are you someone's referral? (referrals are players that joined the game by clicking on a banner or a link). If so then enter the nickname of your referrer (the person who invited you to the game.)

4. Which e-mail address your account was linked to after the registration?

5. Which serious bans / punishment were on your account?

6. The last time you entered the game (date)?

7. Where do you play from (country, region, city)?

Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and place it on a free image hosting website such as: http://imageshack.us/

8. What is the last hull purchased on your account?

9. What is the last gun purchased on your account?

10. Which e-mail address should the account be linked to in case of a positive decision on the application?

 

Answers to these questions should be sent to us at help@tankionline.com.

 

 

 

 

Note! you need to answer all the information to the Tech Support team correctly to receive a positive reply.

Once you have sent the email a non-reply message giving you a specific ticket, Once the Support team reach you ticket and read your answers and confirm them with your accounts information then you will be answered. This process might take from a few days to a week, so you should be patient and you shouldn't give up. No one else can help you here besides the Support team.

 

Sending a correct application will increase reply speed.  

Below the spoiler you can find an incorrect and a correct examples of contacting the technical support.

 

 

 

 

 

Good luck

Edited February 17, 2015 by eragon33

[chrome123456 1]

First you need to send an email to help@tankionline.com with all the answered questions:

 

 

 

 

1. What is your nickname?

2. Have you invested real money in the game? If so, please specify the dates and methods of payments (if you used SMS, write your phone number).

3. Are you someone's referral? (referrals are players that joined the game by clicking on a banner or a link). If so then enter the nickname of your referrer (the person who invited you to the game.)

4. Which e-mail address your account was linked to after the registration?

5. Which serious bans / punishment were on your account?

6. The last time you entered the game (date)?

7. Where do you play from (country, region, city)?

Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and place it on a free image hosting website such as: http://imageshack.us/

8. What is the last hull purchased on your account?

9. What is the last gun purchased on your account?

10. Which e-mail address should the account be linked to in case of a positive decision on the application?

 

Answers to these questions should be sent to us at help@tankionline.com.

 

 

 

 

Note! you need to answer all the information to the Tech Support team correctly to receive a positive reply.

Once you have sent the email a non-reply message giving you a specific ticket, Once the Support team reach you ticket and read your answers and confirm them with your accounts information then you will be answered. This process might take from a few days to a week, so you should be patient and you shouldn't give up. No one else can help you here besides the Support team.

 

Sending a correct application will increase reply speed.  

Below the spoiler you can find an incorrect and a correct examples of contacting the technical support.

 

 

 

 

 

Good luck

i have send like this

[Eragon 13,876]

i have send like this

If you sent it then just be patient until you will get a reply, there is nothing you can do now, just wait

[hghost 94]

• NEVER tell someone your password because they might ban your account or change the password!

• Contact help@tankionline and they will help get your account back!

If you have any siblings/cousins/friends and you told them the password,Its a wrong decision!​

Good luck getting your account back ;)

[chrome123456 1]

 

• NEVER tell someone your password because they might ban your account or change the password!
• Contact help@tankionline and they will help get your account back!
• If you have any siblings/cousins/friends and you told them the password,Its a wrong decision!​
• Good luck getting your account back ;)

 

thanks

[chrome123456 1]

i just wanna know how much time will it take

[M4D_GENiUS 266]

i just wanna know how much time will it take

Have they emailed you back, on what ticket number you are.?

[chrome123456 1]

Have they emailed you back, on what ticket number you are.?

they havent emailed me back

[M4D_GENiUS 266]

they havent emailed me back

I think you have emailed them wrong then, how long has it been since you sent off the email.?

[jokersus.cava 1,503]

they havent emailed me back

Are you sure you wrote to help@tankionline.com

[blackopspaul 753]

There is a few emails similar to the above email address. Some of them are probably hackers asking for your password, I had witnessed such an email in my cousins inbox while I was watching him play. Tanki Online Support Team will never ask for you password via Email. The proper email address is help@tankionline.com  nothing else.

Edited February 18, 2015 by blackopspaul

[chrome123456 1]

There is a few emails similar to the above email address. Some of them are probably hackers asking for your password, I had witnessed such an email in my cousins inbox while I was watching him play. Tanki Online Support Team will never ask for you password via Email. The proper email address is help@tankionline.com  nothing else.

i pressed on proper email i clicked on the link given in what if my tank is stolen

[chrome123456 1]

Are you sure you wrote to help@tankionline.com

100%

[chrome123456 1]

I think you have emailed them wrong then, how long has it been since you sent off the email.?

10 days ago and 4 or 5 days ago

[DonCarnage 1,270]

Tanki Online Tech supports returns your account in 10 Days maximum, if your answers were correct.

[jokersus.cava 1,503]

If you still haven't gotten reply, that means they are working on it. Such cases take a long time to investigate, so it's normal, don't worry and be patient.

[chrome123456 1]

ok

[chrome123456 1]

Tanki Online Tech supports returns your account in 10 Days maximum, if your answers were correct.

it has taken more than10 days

[chrome123456 1]

when will they send a email it been a long time

[M4D_GENiUS 266]

They should have replied by now, unless you answered incorrectly.

[chrome123456 1]

i have send all info correctly

[M4D_GENiUS 266]

Sadly i can't help, you have to leave it up to Tanki Online Tech support, and wait for them to reply.

[blackopspaul 753]

You must have done something wrong if it had taken this long. This is past the maximum limit of days for account recovery.