Paid for crystals, did not get them.

[tankawesome_3000 0]

Hello Everyone, recently I paid for 20,000 crystals and have not gotten them, I paid 3 days ago and contacted support yesterday but no answer. I was going to buy myself Hornet m1 but Can't due to that. II have proof I bought them, 2 requests and 2 receipts. Here they are

[arnav0506 2,777]

U. Can't buy hornetm1 now ! Or do u have another account ?

[jokersus.cava 1,503]

If you have already sent, just wait, they'll reply you as soon as they clarify the status of the problem.

By the way, which country are you from?

[tankawesome_3000 0]

to person 1, I have my main Warrant officer 3 acount this is my brother's account my main acount is linked to miniclip. 2 Malaysia and I shall wait a bit more

[TIMI 1,080]

What to do if you paid the money but did not get the crystals

 

If this doesn't work try contacting help@tankionline.com.

Report this problem to them, they will try their best to find a solution for this. 

[beaku 2,656]

No need to attach personal information in public topics.

[tankawesome_3000 0]

ok

[jokersus.cava 1,503]

OK, first of all, mobile payments usually take longer time than the other payment methods, due to the traffic between countries, so wait a few more hours, or maybe a day. If you still don't get a confirmation SMS, or crystals, then you need to contact to help@tankionline.com via email.

[tankawesome_3000 0]

I tried, I keep getting this:Здравствуйте!

Это поддержка Танков Онлайн. Мы получили ваше сообщение и присвоили ему номер — #1401543.
Мы ответим вам в течение 12 часов.

Hello!
This is Tanki Online support. We have received your message and have assigned to it the following ticket number – #1401543.
We will get back to you within 12 hours.

Guten Tag!
Hier ist das "Tanki Online"-Support-Team. Wir haben Ihre Anfrage erhalten, und unter Nummer #1401543 im System vermerkt.
Unsere Rückantwort wird Ihnen innerhalb von 12 Stunden zugesendet.

[jokersus.cava 1,503]

It's just an automatic reply which means you'll get an answer from the help desk soon. Just be patient, and do not send any other email. Your each new email brings you to the end of the list, and slows down the process.