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Hello.

 

Unfortunately we cannot do anything here on the forum for you, the only way is to contact help@tankionline.com

You can follow this guide on how to properly email the help desk http://en.tankiforum.com/index.php?showtopic=163835&do=findComment&comment=2784760

 

In the future please read the Rules of the Section

http://en.tankiforum.com/index.php?showtopic=235864&do=findComment&comment=4160255

 

Best of luck

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