Paymentwall Block

[FoxyKing 0]

I have been blocked by payment wall and they want me to send a picture of my passport and credit card... i know moderators will say there is nothing they can do but this is incredibly frustrating as i have sufficient funds and this is a first time purchase. I find i insulting and feel i have been discriminated against by some flawed computer program. There website says they have some logarithm system to prevent fraud but unless i entered my card wrong there is no way of them knowing. I am also unable to change my moment method and i feel tanki should reconsider there payment service as this company is clearly denying you money and royally p****** off your users.

[beaku 2,656]

As you said yourself, there is nothing Moderators or even Developers of Tanki can do about it. If you have any complaints , you should contact paymentwall.

[DonCarnage 1,270]

Were you using paymentwall? Seems like you've been blocked from purchasing crystals, players usually get blocked after buying with stolen credit card...Ect, You may try to get the payment system unblocked through this email verification process verifyme@paymentwall.com, Contact them for further information. to know why and allow you to purchase crystals again if possible.

Edited March 26, 2015 by DonCarnage

[deadtoyou 2,502]

You probably have some problem with your account verification, E.G. password, user ID, and so forth. I suggest calling whomever your card company is to find out if your passwords and ID are correct.

 

On a side note, please don't swear. ;)

[beaku 2,656]

That looks perfectly legit. If are still in doubt whether to send your details, then you should contact paymentwall.

[Strawwitz 86]

The thing about this is they want you to e-mail a credit card statement. E-mail is far less secure than your credit card trans- actions themselves.

 

I am in this same boat. I have used 2 cards purchasing crystals, and I just recently tried to buy some more using one card. Well I think I transposed my ccv code and used it wwith the other card. This resulted in a block. 

 

Well I am not about to email any monthly credit card statement as it includes your account number and all your recent transactions. They will not accept just emailing them an old confirmation of payment which has your name and their Payment wall name.

 

So I guess , I am never going to buy anymore crystals for my account or this game. Which basically means my playing days are numbered.

As I see there is no real way to buy higher Mrank equipment with just earned crystals. And I definitely ain't going to start a new account and spend another 5 months to get to where I am at.

 

Be careful when you buy crystals or this could easily happen to you. 

Edited March 27, 2015 by Strawwitz

[Strawwitz 86]

As you said yourself, there is nothing Moderators or even Developers of Tanki can do about it. If you have any complaints , you should contact paymentwall.

If this happens to too many people, The OWNERS of Tanki could just find another payment processing service, that is more customer friendly. Because this is costing them where it hurts worst, preventing repeat buyers from buying more crystals, which keeps this game going. 

Edited March 27, 2015 by Strawwitz

[beaku 2,656]

If this happens to too many people, The OWNERS of Tanki could just find another payment processing service, that is more customer friendly. Because this is costing them where it hurts worst, losing repeat buyers.

Paymentwall is doing whatever it can to prevent fraud. Try to think from their point of view. They don't know whether it was you who tried to access your account.

 

In the above said case, they have specifically told him to hide first 12 digits of his account number.

[Strawwitz 86]

Paymentwall is doing whatever it can to prevent fraud. Try to think from their point of view. They don't know whether it was you who tried to access your account.

 

In the above said case, they have specifically told him to hide first 12 digits of his account number.

In my case they specifically stated , they needed a complete monthly statement including account numbers. 

 

They have all my info already as I have used these cards several times., they also know my account is connected to my email, Basically they are asking me to take all the  risk and  work for them to prevent them from being cheated, not me. 

 

I have been playing online games through numerous game sites for many years , dealing with many payment services, and have had minor problems  with some, However  I have never have been asked to provide this info in this format, ask to risk/ show personal financial info, or been asked to jump through so many hoops, as with this payment wall service. I definitely won't be paying or playing on any game site that uses them in the future.

 

That is what it is.  

Edited March 27, 2015 by Strawwitz

[FoxyKing 0]

If you look at tanki as a company i think they are really amazing. They cater to professional gamers and casual tankers like me. I do worry for them since their main revenue source is crystal purchases and they have a company that they are paying to, from my experience, block users from giving them money (PaymentWall). I got my card less than a year ago and have never been in debt or had money issues so clearly this *logarithm system* needs to be worked on.... I mean, cmon, all i wanted was a couple m1 turrets haha, this isn't an elaborate defrauding plan. 

[r_josh50000 0]

I can't buy crystals because my payment is blocked why? i havent done any thing wrong.

Edited August 8, 2015 by r_josh50000

[DonCarnage 1,270]

I can't buy crystals because my payment is blocked why? i havent done any thing wrong.

You may try to get the payment system unblocked through this email verification process verifyme@paymentwall.com, Contact them for further information. to know why and allow you to purchase crystals again if possible.