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In your first email, alongside with the explanation of the problem (the explanation should be as detailed as possible), you can also send them additional information that is obligatory for solving the issue. Take a look at this: What to do if your account has been stolen?

Read this to be aware of the dangers and the things to watch out for: How to protect your account against phishers, scammers, hackers?

Some useful articles:

Hacking and Scam Prevention
Password strength

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