Jump to content
EN
Play

Forum

-_- Tanki Online customer support logic -_- getting worse... over time


 Share

Recommended Posts

Hacker got on my account and bought m2 twins and wasted up all of my cry on other things.

 

the letter i received after 4 days of contacting them:

 

THE LEGIT LETTER:

 

Hello.
According to the checks we made, crystals haven't disappeared from your account, they were spent on purchasing items by the owner of the account. Crystals can't be returned.
We don't return crystals if purchases were done by your friends or relatives. The security of your tank depends on your actions.   (*in a very racist manner)
 

 

????

WHAT!!!!

 

Of couse my crystals did not just magically dissaper from my account!!!!! the crystals did not just run away from my account of course. AND YEAH OF course the crystals were spent by using my account YOU WANNA KNOW WHY!!! because a "hacker" went on my account and bought m2 twins Thats is what i wrote to them about!! Done by my freinds or relatives?? that darn hacker is is not my Freind or realtive !!!

 

I rember back in the day manny of my freinds accounts were hacked then like a week later they get their account back and crystalls!

 

This Is just stupid. I may never want to buy crystals again due to this. i was planing on buying like 250k for tanki's birthday but froget it.

 

this was quite strange as i know some people who's account was horribly hacked and robed yet they were able to get their stuff back.

 

-_- has anyone else goten a letter like that-_- 

 

my customer support review 1 Illuminati triangle out of five and this sad face :(  also this face -_-

 

 

 

.-. some guy who wanted to join this clan???

                  Member:

              

crackgold2

 

 

                                                    -____-

Edited by applications_tanki
  • Like 16

Share this post


Link to post
Share on other sites

That's because they checked IP address of the hacker which turned out to be the same as yours. This means that hacker accessed your account using the same Internet connection as yours. This means that it was either you who bought M2 twins or it was your friend/relative.

  • Like 6

Share this post


Link to post
Share on other sites

I agree, they have gotten worse,

 

Many times Ive given pics of golds that hit me and they gave me the 1k

but since like 2 weeks ago, they so magically "ONLY" give them for vids,

 

which someguy says he gave them vid and even then they didnt give him the 1 k,

So great, so great -_-

  • Like 6

Share this post


Link to post
Share on other sites

That's because they checked IP address of the hacker which turned out to be the same as yours. This means that hacker accessed your account using the same Internet connection as yours. This means that it was either you who bought M2 twins or it was your friend/relative.

No no no that is not what happen i 100% assure you i bet they did not even check the ip.

Share this post


Link to post
Share on other sites

:( Sigh.... :(

Unfortunately, the burden of proof is on your hands.  Granted, the TO customer support is flawed in certain ways (obviously they are not omnipotent), and they overlooked some critical details in your case; but in the end, it is hard for others to prove that you yourself got hacked. Perhaps the hacker was superbly clever in fooling the TO anti-cheating team?...I don't know....I'm NOT saying is that you were at any fault in this incident; what I will say is that when the criminal leaves the crime scene nearly spotless and nearly evidence-free, there's no physical way you can track that criminal.

 

No no no that is not what happen i 100% assure you i bet they did not even check the ip.

Even then, how will a different I.P. address prove the hacker's involvement?  One player's I.P. addresses can change over time, especially if that player moves elsewhere.  Clearly, a change in I.P. address does not prove much.  UNLESS the hacker used YOUR I.P. address to hack your computer, then.... :blink:
Edited by N3tralRE
  • Like 1

Share this post


Link to post
Share on other sites

No no no that is not what happen i 100% assure you i bet they did not even check the ip.

Are you SURE you didn't leave your account logged in so someone in your household could buy it. They don't say the IP's are the same for no reason.

Share this post


Link to post
Share on other sites

Are you SURE you didn't leave your account logged in so someone in your household could buy it. They don't say the IP's are the same for no reason.

i am sure my laptop i did not leave it logged on. it has a password lock on it plus when ever i log off i close all the windows

Share this post


Link to post
Share on other sites

Hacker got on my account and bought m2 twins and wasted up all of my cry on other things.

 

the letter i received after 4 days of contacting them:

 

THE LEGIT LETTER:

 

Hello.

According to the checks we made, crystals haven't disappeared from your account, they were spent on purchasing items by the owner of the account. Crystals can't be returned.

We don't return crystals if purchases were done by your friends or relatives. The security of your tank depends on your actions.   (*in a very racist manner)

 

 

????

WHAT!!!!

 

Of couse my crystals did not just magically dissaper from my account!!!!! the crystals did not just run away from my account of course. AND YEAH OF course the crystals were spent by using my account YOU WANNA KNOW WHY!!! because a "hacker" went on my account and bought m2 twins Thats is what i wrote to them about!! Done by my freinds or relatives?? that darn hacker is is not my Freind or realtive !!!

 

I rember back in the day manny of my freinds accounts were hacked then like a week later they get their account back and crystalls!

 

This Is just stupid. I may never want to buy crystals again due to this. i was planing on buying like 250k for tanki's birthday but froget it.

 

this was quite strange as i know some people who's account was horribly hacked and robed yet they were able to get their stuff back.

 

-_- has anyone else goten a letter like that-_- 

 

my customer support review 1 Illuminati triangle out of five and this sad face :(  also this face -_-

 

 

 

.-. some guy who wanted to join this clan???

                  Member:

              

crackgold2

 

 

                                                    -____-

ikr same thing for me

got the same answer from them

  • Like 2

Share this post


Link to post
Share on other sites

i didnot understand a word

u written it in ...... strange manner

if u did not understand i can understand that i just wanted to make a topic about this so to translate what i was saying

 

A hacker went on my account and bought m2 twins and that cost me all of my cry. Then i contacted supported but they wont help fix it pretty much.

Share this post


Link to post
Share on other sites

No no no that is not what happen i 100% assure you i bet they did not even check the ip.

Well, I assure you that they do check everything to make sure that you were hacked. After all, it's not in their interest to treat you unfairly.

Share this post


Link to post
Share on other sites

@topic creator

I agree totally, this is 100% true fact. My friend got hacked and could not get his crystals back.

  • Like 2

Share this post


Link to post
Share on other sites

Omg! another account hacked in about 2 years !!! First two years ago, it's my friend's acc, Broken3, whose acc gets backed and then another (I don't remember who) but this is getting annoying!!! :angry:

  • Like 1

Share this post


Link to post
Share on other sites

That's because they checked IP address of the hacker which turned out to be the same as yours. This means that hacker accessed your account using the same Internet connection as yours. This means that it was either you who bought M2 twins or it was your friend/relative.

This. ^

 

You realise that if they just refunded your crystals and removed the turret, people could just contact Tanki whenever they regretted buying something, and get themselves their crystals back.

  • Like 4

Share this post


Link to post
Share on other sites

2 possibilities:
nub gave password to someone = hacked.
he bought twins, regrets it, wants his crystals back so hes pretending that a hacker hacked his account. take ur pick

  • Like 10

Share this post


Link to post
Share on other sites

 Share

×
×
  • Create New...