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-_- Tanki Online customer support logic -_- getting worse... over time


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Alright, I will admit that tanki has some really screwed up systems here, but there customer support is definitely not one of them.. I was hacked recently and they spent a lot of money on random crap and banned me in the chat forever... They were able to get my account in under 2 days without me having to prove my case... 

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They were able to get my account in under 2 days without me having to prove my case

ok this is really screwed just 2 days to fix??? it took me 4 days for them to pretty much say they wont help me. and plus i had a very similar situation as you.

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if u did not understand i can understand that i just wanted to make a topic about this so to translate what i was saying

 

A hacker went on my account and bought m2 twins and that cost me all of my cry. Then i contacted supported but they wont help fix it pretty much.

roger that

i think you contact the support for that

 

Jk :P

 

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ok this is really screwed just 2 days to fix??? it took me 4 days for them to pretty much say they wont help me. and plus i had a very similar situation as you.

Well they did send a link that proved my location and my IP address so that they could tell if I was lying or not :/ As long as the hacker was not under my IP address, than they knew I wasn't lying... So im not sure if they did that too you or not, but thats what they did to me so thats how I got it XD

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Well they did send a link that proved my location and my IP address so that they could tell if I was lying or not :/ As long as the hacker was not under my IP address, than they knew I wasn't lying... So im not sure if they did that too you or not, but thats what they did to me so thats how I got it XD

they did not even ask me for my ip.

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Back then a hacker bought me 5k Double Power. Crystals got returned. I'm not sure about it now.

 

they did not even ask me for my ip.

That is a thing there. They asked for my ip adress by going to some thing called what's my ip etc. Probably they didn't check your Ip OR they can track your ip.

Edited by Playep

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dosent even matter now they pretty much said they will not help me.

Interesting... Wish I could help :/ 

 

So what did you loose or what did the hacker do..?

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Interesting... Wish I could help :/ 

 

So what did you loose or what did the hacker do..?

well if you actualy read like the who thing from the topic the hacker wasted everything on m2 twins but i cant really see what else he spent my possible 900 extra cry on -_-

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Just do whats been suggested above, send them your IP and request for them to check it against the purchase. It will take 5 minutes, no harm in trying

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No usually they will check the ip and if it is not yours they will refund you everything within just 12 hours maybe the hacker is some one whom you know like brother or friend who bought from your place. 

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Hacker got on my account and bought m2 twins and wasted up all of my cry on other things.

 

the letter i received after 4 days of contacting them:

 

THE LEGIT LETTER:

 

Hello.

According to the checks we made, crystals haven't disappeared from your account, they were spent on purchasing items by the owner of the account. Crystals can't be returned.

We don't return crystals if purchases were done by your friends or relatives. The security of your tank depends on your actions.   (*in a very racist manner)

 

 

????

WHAT!!!!

 

Of couse my crystals did not just magically dissaper from my account!!!!! the crystals did not just run away from my account of course. AND YEAH OF course the crystals were spent by using my account YOU WANNA KNOW WHY!!! because a "hacker" went on my account and bought m2 twins Thats is what i wrote to them about!! Done by my freinds or relatives?? that darn hacker is is not my Freind or realtive !!!

 

I rember back in the day manny of my freinds accounts were hacked then like a week later they get their account back and crystalls!

 

This Is just stupid. I may never want to buy crystals again due to this. i was planing on buying like 250k for tanki's birthday but froget it.

 

this was quite strange as i know some people who's account was horribly hacked and robed yet they were able to get their stuff back.

 

-_- has anyone else goten a letter like that-_- 

 

my customer support review 1 Illuminati triangle out of five and this sad face :(  also this face -_-

 

 

 

.-. some guy who wanted to join this clan???

                  Member:

              

crackgold2

 

 

                                                    -____-

Yh you siad correct my account is hacked 3 days before and gave a new password but that password  did not wroks now am replied is .n

ow im seeing there reply.  my other account name  Is @sahl_super.

Edited by r_mastersuf0

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well if you actualy read like the who thing from the topic the hacker wasted everything on m2 twins but i cant really see what else he spent my possible 900 extra cry on -_-

Oh my...

 

lol sorry, I didn't read though all the pages of posts

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That's because they checked IP address of the hacker which turned out to be the same as yours. This means that hacker accessed your account using the same Internet connection as yours. This means that it was either you who bought M2 twins or it was your friend/relative.

Even if this is true, they should refund it.

 

He haven't used the item!!

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So If I buy gear with different IP - then I can later claim that it was scam/hack etc. There is different method to see if account has been accesed by another player! And it is so easy to make it sure.

 

Even if you speak truth, let me enlighten you! This game is called Freemium finance game. Meaning high playerbase + low support = PROFIT. Why would they return the crystals if they can claim otherwise and either encourage you to make new account and cash in your next money. As its high piayerbase even if you leave with frustrated no one cares as PROFIT MATTERS! Before wasting your money into virtual world make sure it is going to right place! Lesson learned. If not you are free and welcome to make same mistake again. Or google before about Tanki policy and how easy is to crack their games code? Just to let you know - the forum accounts are at higher risk :) So use different forum account!

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@Tampona, let me tell you that Tanki never treats it's customers like that. Logging in from the different IP will not let you fool them.

First of all, IP tells you the location from where your account is being accessed. So if you go to your friends house to try an trick tech support, it won't work. Secondly, there are ways to know whether the account was hacked using third party software or was the password used to access the account. So you see, if you try to fool tech support, it won't usually work.

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I bet this is just a cheeky way to advertise your clan :lol:

What? first off that was a little off topic. second whos clan are you talking about me? because i don't have a clan .-.

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they did not even ask me for my ip.

I'd suggest you to contact them again and fully explain your situation. Maybe you can add that you'd really appreciate it if they check if someone with a different IP recently logged on to your account. 

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