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-_- Tanki Online customer support logic -_- getting worse... over time


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I'd suggest you to contact them again and fully explain your situation. Maybe you can add that you'd really appreciate it if they check if someone with a different IP recently logged on to your account. 

ok ill give it a go hopefully they wont copy and pasted the same message to me for the third time. :mellow: if this dose not help then i guess the june 4th sale wont be as epic as i oringally planed to be and wont get my long awaited m2 titan and isidia.

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LOOOOOOL tanki support check Applications IP and Ip when the purchases where made... Logic? Check all Ips from what applications account logged in. The last different one is probably hacker..

 

 

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I agree with you, I was playing a long Island CTF (152 flags) Our team was winning and only 36 flags left. Unfortunately, I was lagged out. I emailed customer support and they freaking said that crystals cannot be returned even I gave evidence... I am like what the hell....

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LOOOOOOL tanki support check Applications IP and Ip when the purchases where made... Logic? Check all Ips from what applications account logged in. The last different one is probably hacker..

What about this?

sdo21lM.pngO7Ve7cq.pngwLSrfd3.png

 

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What about this?

sdo21lM.pngO7Ve7cq.pngwLSrfd3.png

 

Ever wondered why so many people leave when gold box arrives or maybe they did not leave but were lagged out? Could there be a connection? The connection that there is quite simple software to create manual lag, and you with high spec PC player will probably have 25% of enemies less to fight and other 25% who lagg like hell? Google has always been the friend of smart peoples. Custom support for crying kidz.

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I quit tanki from now on

 

It's not related to this topic but...

 

when  I bought Bulldozer kit it was 190k (no protection paint)

 

now my friends buy it for 210k and they have emerald paint..

 

I ask tanki to either refund my crystals back or give me emerald paint for free.

 

I spend 3,000,000 million crystals / 200 USD on this account.

 

Their actual reply: 

 

There wasn't paint in this kit when you have bought it.

 

I never said I bought a paint... I asked for help

 

Next reply

 

Hello!

According to our License Agreement we are eligible for making any changes to the Game without any prior warning or notification.

Unfortunately, refund can not be provided.

 

Okay I'm going to sue this company with my dad's help (i'm under-aged)

 

Then i said i quit tanki, i hate you! 

 

They didn't even say no, don't go. They treat a customer that pays 300 usd like "ok, u give us money, now u don't pay anymore, bye we don't care"

 

Kits are always changing, we can not provide paint to you.

If you have an idea or a suggestion on how to improve Tanki Online, you can leave your message in a special section of the Tanki Online forum called "Ideas and Suggestions":  http://en.tankiforum.com/index.php?showforum=182

 

 


Hope on your understanding.

 

Hope for my understanding???!?!?

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Are you SURE you didn't leave your account logged in so someone in your household could buy it. They don't say the IP's are the same for no reason.

Ok but hackers are getting more and more sophisticated these days, perhaps the hacker did this while compromising his or their own network so they cannot trace it back to his IP address, many legitimately shadow their IP

 

*** Always have firewall on, keep a secure password that is not easy to guess and have anti virus, there may have been an application which may have allowed this person to steal your data ***

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I agree with you, I was playing a long Island CTF (152 flags) Our team was winning and only 36 flags left. Unfortunately, I was lagged out. I emailed customer support and they freaking said that crystals cannot be returned even I gave evidence... I am like what the hell....

They are working on a system where your progress will be saved

 

Until then, like me, take screenshots of your battle and keep the battle link just incase

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@TheDesertKiller, unfortunately, they are right. When you registered your account, you automatically agreed to EULA. EULA states that Developers have right to change a feature of the game without any prior notice.

explained it with this example:

"Because that's life, man. I bought plane tickets to Malta and then next day they had a major sale, tickets were twice as cheap. That's what discounts are about I suppose."

If you bought a kit and next day it became worse, wouldn't you feel happy? Or would you return that kit for the worse one?

It's plain bad luck that this happened ti you. I know saying that will not bring your money back, but that's that.

Also, since you are the one who agreed to their terms and conditions, there is no way you can legally sue them.

Edited by beaku

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@TheDesertKiller, unfortunately, they are right. When you registered your account, you automatically agreed to EULA. EULA states that Developers have right to change a feature of the game without any prior notice.

explained it with this example:

"Because that's life, man. I bought plane tickets to Malta and then next day they had a major sale, tickets were twice as cheap. That's what discounts are about I suppose."

If you bought a kit and next day it became worse, wouldn't you feel happy? Or would you return that kit for the worse one?

It's plain bad luck that this happened ti you. I know saying that will not bring your money back, but that's that.

Also, since you are the one who agreed to their terms and conditions, there is no way you can legally sue them.

Yes, I bought Dictator M1 with full price 2 days ago than the Dictator discount, but life  :unsure:

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I quit tanki from now on

 

It's not related to this topic but...

 

when  I bought Bulldozer kit it was 190k (no protection paint)

 

now my friends buy it for 210k and they have emerald paint..

 

I ask tanki to either refund my crystals back or give me emerald paint for free.

 

I spend 3,000,000 million crystals / 200 USD on this account.

 

Their actual reply: 

 

There wasn't paint in this kit when you have bought it.

 

I never said I bought a paint... I asked for help

 

Next reply

 

Hello!

 

According to our License Agreement we are eligible for making any changes to the Game without any prior warning or notification.

 

Unfortunately, refund can not be provided.

 

Okay I'm going to sue this company with my dad's help (i'm under-aged)

 

Then i said i quit tanki, i hate you! 

 

They didn't even say no, don't go. They treat a customer that pays 300 usd like "ok, u give us money, now u don't pay anymore, bye we don't care"

 

Kits are always changing, we can not provide paint to you.

 

If you have an idea or a suggestion on how to improve Tanki Online, you can leave your message in a special section of the Tanki Online forum called "Ideas and Suggestions":  http://en.tankiforum.com/index.php?showforum=182

 

 

Hope on your understanding.

 

Hope for my understanding???!?!?

 

 

They won't refund crystals because you bought a kit before the developers decided to add paints to the kits, unfortunately. Though you shouldn't be too disappointed in my opinion. On the one hand, you should be glad that you didn't buy the kit that includes Emerald. :p I've got it in my garage and it's just rusting there. I never use it! 

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They are working on a system where your progress will be saved

 

Until then, like me, take screenshots of your battle and keep the battle link just incase

I even gave them freaking screenshots because 1 gold box had dropped...

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I'd suggest you to contact them again and fully explain your situation. Maybe you can add that you'd really appreciate it if they check if someone with a different IP recently logged on to your account. 

ok, so i emailed them again and i am very pissed off because they literary copy and pasted the same exact thing from the previous letter they said

 

Hello.

According to the checks we made, crystals haven't disappeared from your account, they were spent on purchasing items by the owner of the account. Crystals can't be returned.

We don't return crystals if purchases were done by your friends or relatives. The security of your tank depends on your actions

 

-_-  i dont understand how other people got their crystals back this system is very biased.

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I even gave them freaking screenshots because 1 gold box had dropped...

Did you give screenshots of the battle status and the link of the battle? If you did they should refund it

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