What about support? Other ways?

[i200000 717]

It was the 5th case I've heard about, when the account owner completed the "theft form" as perfectly as possible and the answer was: no.

I think Tanki have to create another account returning/defending system as soon as possible. If you want a reason, I can say: this form and way is pretty hard to the younger tanki generation.

 

I haven't got any problem with the current system. If anybody stupid, his account will be stolen. But what can he do then?

 

[dilsharox 2,395]

& how will this help?

[Maf 32,338]

Well, if you make a simpler form to make returning of the account easier, it will also make it easier to steal accounts. The current system is fine - it is strict enough to prevent other persons from trying to steal accounts, but still helps honest players.

[Meowmix56 174]

Streamlining the recovery process would not help the severe theft problem in the current system.  It requires some type of technician reviewing each claim and inevitably ends up as a cumbersome and resource consuming process.

 

It would be cheaper, simpler, and much more effective to focus on prevention.  Record recent login ips in a place visible to the user, allow secondary verification through phone or email for new ips, and offer crystal incentives for people who set a recovery email.  With these steps in place you could have fewer support staff handling stolen account claims.