Tanki Online Support

[arun24 6]

Tanki Online, i dont know what you have going on with your support team but its ridiculous.

 

Recently my friends account was "Hacked". I helped him get it back and we provided support with the details they requested. They made two mistakes however and those mistakes are affecting my friend. 

Here are the mistakes they made

1. They didnt set the right email for "Which e-mail address should the account be linked to in case of a positive decision on the application"
2. They removed everything from the garage and set it all to M0 except for Firebird.

Tanki kept replying with this nonsense reply: 

Hello.

Your payment was canceled and refunded .
We have removed purchased items.

I know that tanki removes things from your garage if you break the rules extremely and manage to get your account back. This is not my friends case however and i dont know what is wrong with support. Giving them feedback will not help get the matter solved as they have done it 3 times after i emailed them 3 times.

 

So please fix your support team is automated i suggest you replace that, and if its actual people, which i have seen in the V-Logs then you may need to check in on their work.

 

A friend i met yesterday pointed out that he has been seeing many complaints from Tanki support lately and thats their own fault. Tanki Support expects users to achieve the game using M0's at Brigadier. Thats where things go mental because at Brigadier, druggers appear more and you have to play with a bunch of OP M3 users.

[Maf 32,300]

Moved from Ideas and Suggestions

[beaku 2,656]

What I could work out from your story, is that Tech support has mixed up your issue with someone else's. Write to them again explaining everything.

[arun24 6]

What I could work out from your story, is that Tech support has mixed up your issue with someone else's. Write to them again explaining everything.

I have done it three times to try and get the stuff back in the garage. They took one week to give back the account. The first three weeks my friend was emailing them resulted in them blocking the account because they claimed his info was incorrect. Do i have to wait another month for their mistakes????? My friend is starting to lose hope and is gonna buy crystals. His original garage costed him over 200,000. Why should he have to go buy that just to play like he used to. Tanki is either being greedy or they keep making the same mistakes and never learning from them. 

Edited July 18, 2015 by arun24

[arun24 6]

Moved from Ideas and Suggestions

Their really is no point for the poll now is there since you decided to move a "suggestion"

[Meowmix56 174]

I think the suggested was for institutional changes to prevent this sort of mistake from happening again.  With a few simple changes they could streamline a lot of the recovery process and better secure accounts. The more they could automate the less support staff would be needed and the less margin left for human error.

 

At any rate I hope he gets his equipment back.  It is harsh to be punished for someone else's actions, and more so to be left in an unplayable position by losing your hard earned gear.

[Maf 32,300]

Their really is no point for the poll now is there since you decided to move a "suggestion"

Having a poll like that wouldn't help in any section, regardless of who posts it. There was an official poll in the game a few days ago about the tech support team and that's where developers will draw their conclusions from.

[lordmostafa 3,821]

I have done it three times to try and get the stuff back in the garage. They took one week to give back the account. The first three weeks my friend was emailing them resulted in them blocking the account because they claimed his info was incorrect. Do i have to wait another month for their mistakes????? My friend is starting to lose hope and is gonna buy crystals. His original garage costed him over 200,000. Why should he have to go buy that just to play like he used to. Tanki is either being greedy or they keep making the same mistakes and never learning from them. 

What you perceive as mistakes are not actual mistakes, they are rather actions that can easily be justified. Throwing claims and complaints at a team working perfectly day and night to help you.

 

Now, I can explain this in few ways, depending on what you sent them, the most likely scenario I can think of is this:

1. You send them a message, then you get the usual "Ticket" auto-message.
2. Few days later, the tech responds, either asking you for the usual series of questions or replying to your first message that contained the answers.
3. You most likely said the hacker bought this and bought that, so the tech team presumed you want your crystals back, so they removed what has been bought after the date that you were hacked on, and handed you your crystals. In case you don't want your crystals back and prefer the new equipment, you can just buy them, as they refund the whole crystals depending on the item's price.
4. You said his account was blocked, was that before or after they refunded him? I'll go by logic, and say before, in that case, Tech support did not make a mistake, they checked his data with the ones they have, and they did not match the records, hence the block. They blocked because it's the usual punishment for sharing, which is what they suspected. There is a slight chance they made a mistake, but that's unlikely.

I will be able to explain in more detail after you provide more info, which can't be provided in public, so PM me, and I'll answer. :)

 

Closed.