i recently lost nearly 30000 crystals

[mateies 23]

Ok Tanki online and everybody else my username for TO is mateies and i want to repoert a loos of nearly 30000 i can assure i am not making this up, and this what happened was yesterday i played tanki and i has crystals of about 77000 or maybe higher and then i loaded tanki in the morning and i played it for a few miunte, i didn't look at my crystal amount during this time, and i stoped playing tanki in the morning and i played world of tanks(WoT), and then just at approx 11.30 pm i loaded tanki on 14/08/15 which is today and i joined a battle Rio i was playing the game and i still didn't look at my crystal amount during this time, then later a gold box fell in the game and i got and so i checked my crystal to look out how much crystal i have and no my amazement i saw the crystal amount of approx 52000, i was suprised and i tried to remember if i bought or upgraded anything and i tought to myself that i couldn't have because yesterday i has approx 77000, later i even checked my garage and i didn't see any thing new in my garage now i layed TO my crystal amount is 56440, so double and triple ckecked and i found out that everything was as it was before and so i don't know if this is a glitch but i don't like it please like i said before i am not making this up so to any TO staff looking at this i want u guys to look at my accout and i can assure i am not lying but if u think all this isn't right send a message to my email mbekimacdonald@gmail.com and tell if this problem is a glitch or something cose i'm not sure how i end up with approx 52000 today.Thanks.Mateies

[7919zola 252]

^ Um.... what? Thanks for editing and improving (I think) upon @mateies's grammar in the comment, but I am not sure if your, @Rico_Viking_9000's rank up video solves this problem.  :huh:

 

Back to you though @mateies. Normally, if one were to notice that their crystal amount has suddenly been reduced, this would be a clear indication that someone else has hacked into their account, or by some means acquired their password. However, since you know for sure that nothing has changed within your garage (including turrets/hulls/paints, micro-upgrades, supplies, passes and/or kits), this may not be your case. In order to hopefully recover your lost crystal, it would be in your best interests to email your issue to help@tankionline.com, where you may then be referred to tech support.

 

I've never encountered this issue before, but that's what I'd do. Unless anyone else has a different solution to this, that may be more helpful to you, that's the way to go.

 

P.S. Changing your password wouldn't hurt. Just in case...

[Rico_Viking_9000 942]

I was just posting the video for people to watch, as my friend's channel needs subs...

[drazeruzumaki 5,021]

I was just posting the video for people to watch, as my friend's channel needs subs...

u know posting ur rank up video is just flooding <_<

[drazeruzumaki 5,021]

i think if u have contacted tanki staff, im sure they will help....given if u are not lying ;)

[tommybau 1,033]

as everyone here said, send an email to Help@tankionline.com explaining your issue.