I did not recive 20k crystals, what should I do?

[Druwid 0]

Im 100% sure this is my first transaction ever, I did not receive 20k

[Miahak 1,596]

Hello, sometime it takes few hours to receive the crystals, Wait a few hours after making the payment before reporting the problem, because payments can take some time (especially if you pay using SMS).

[Druwid 0]

I used pay pal.

[drazeruzumaki 5,021]

Hello, sometime it takes few hours to receive the crystals, Wait a few hours after making the payment before reporting the problem, because payments can take some time (especially if you pay using SMS).

ur transaction may take some time but dont worry tanki staff will not let ur money go to waste ;)

[Miahak 1,596]

I used pay pal.

yes, sometime it takes few hours to receive, don't worry you will receive them soon, even if you don't get crystals, there is way of getting your crystals, just wait few hours and see if you receive them, sometime the crystals will just add in your account but it will not show any notification, so check if your crystals has increased :)

[MiR4cUl0uS 815]

Don't worry you will get it soon :).

[Druwid 0]

I got the crystals I bought,
But I didnt get the 20k bonus on first transaction

[tommybau 1,033]

I got the crystals I bought,

But I didnt get the 20k bonus on first transaction

this might be caused by the fact you may have purchased crystals before this event. maybe to get the 1000 bonus they usually offer? if you are sure you did not, send an email to Help@tankionline.com explaining your issue.

[Miahak 1,596]

I got the crystals I bought,But I didnt get the 20k bonus on first transaction

Great, glad to see the problem has been solved. Are you sure this this is the first time you bough crystals on your account?, because the 20k bonus goes to only these people who bought the crystals first time today. If you think this was your first time you bought crystals and still didn't receive the 20k bonus crystals, please contact support help@tankionline.com, and explain the situation to them.

[Druwid 0]

I'm quite displeased

[Phoenix.Raised 5,992]

I'm quite displeased

Wait until 02:00 UTC on August 15 and then complain at help@tankionline.com 

Not before

[lordmostafa 3,821]

You need to remember that it doesn't need to be you that purchased before, it could be your friend that purchased for you to help you or something else, ANY sort of purchase disqualifies you for this prize.