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Tanki Online Help Site


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Help Site  

228 members have voted

  1. 1. Have you visited the Help site in the past?

    • Yes.
      122
    • No.
      66
    • I didn't know Tanki had a Help site.
      40


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i cannot use chat

it says i have to wait about 37k minutes to use it again

please fix it

Write '/' in the chat without the quotes :)

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Is there an issue Tanki is experiencing with PayPal payments? I have sent in a request to the HELP e-mail and usually they are quick to resolve this Anti-Fraud issue (normally under 50 hours). But the last message I received from them was over a week ago (July 31st) stating they received my e-mail and will write back as soon as they have a resolution. I have inquired for an update a few times about my problem ticket. I get absolutely NO RESPONSE from them.

 

Is there some bigger issue at hand or a problem with my account? 

 

I need to know if they are still working on the issue or if it was placed on the back-burner or if the ticket was closed or what.

There are several things I am planning for my clan and friends here, but it is kept on hold because no one from HELP is responding.

 

It's been over 10 days now. 

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Hi i have got a problem with the paysafe card payment section.I bought a 50 euro paysafe card and then i tried to buy the pakage with the 200k crystals but when i tried to put the pin to pay the package it said that this pin couldn't be used at this electronic shop.My location is in Greece.I checked the pin for mistakes many times but it was correct and it seem that the shop has the problem.Please help me i don't want lose my money.
Thanks for your time !

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Hi i have got a problem with the paysafe card payment section.I bought a 50 euro paysafe card and then i tried to buy the pakage with the 200k crystals but when i tried to put the pin to pay the package it said that this pin couldn't be used at this electronic shop.My location is in Greece.I checked the pin for mistakes many times but it was correct and it seem that the shop has the problem.Please help me i don't want lose my money.

Thanks for your time !

Did you check that the PaySafe purchasing methods is supported for Greece?

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Guys, please make a Help Site topic if you've got a question or a problem. They will find their answers faster that way. You're welcome to make a post here, but that's not the best idea.

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Did you check that the PaySafe purchasing methods is supported for Greece?

I am from Greece and yes,paysafe cards are supported by Greece.All markets are selling paysafe cards.

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I have a problem. Sometimes when I log on to tanki the battles are nowhere to be seen and the place where they should be is blank. Then when I click the garage and click battles, the battles come up again but when I join a battle the battles screen is still showing even in my current battle so it's blocking my view of my tank. I then have to reload the page and then it goes away but when I leave the battle, the other battles are blank again. Please fix this or suggest what I should do. 

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Yes, we changed almost all topics of Account category. Now that there are special forms for contacting the TechSupport, players don't have to write to help@tankionline.com anymore. If they want to do that, they should use one of the forms mentioned here

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well i have a huge issue i forgot my pass word on one of my accounts and i have filled out the form .. now its been done 4 times and it keeps re posting the link for me to fill it out .. now what to do when all the info is correct .. but i can't change my pass word ??

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I have a problem. Sometimes when I log on to tanki the battles are nowhere to be seen and the place where they should be is blank. Then when I click the garage and click battles, the battles come up again but when I join a battle the battles screen is still showing even in my current battle so it's blocking my view of my tank. I then have to reload the page and then it goes away but when I leave the battle, the other battles are blank again. Please fix this or suggest what I should do. 

Tanki you still haven't replied to my problem. I've got to say I am not impressed <_<

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Tanki you still haven't replied to my problem. I've got to say I am not impressed <_<

Guys, please make a Help Site topic if you've got a question or a problem. They will find their answers faster that way. You're welcome to make a post here, but that's not the best idea.

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As some of you may have already noticed, the Tanki Online FAQ is being reworked and relocated. Previously, Tanki's FAQ was spread out between the forum, the Wiki, and an extension of TO's primary domain. This lacking of a system and structure was recognized as an issue, and the decision was made to consolidate and relocate all of Tanki Online's FAQ resources to one site. This change initially appeared to be lacking in form, though after some hard work and careful thought, the site is looking better and better as the days go by. This is due both to the efforts of Help Site Consultants and players; a combined effort that keeps the site running smoothly.

 

So if you're looking for an FAQ and are unable to find it in the usual places you look, please check help.tankionline.com. At present, we have just under 70 FAQ topics with almost two thousand answered inquires posed by players. And more official resource topics are being added and transfered over every day. Eventually everything will be on the Help site.

 

Note: Before posting a topic on Help Site, please read How to post a help topic?

Can you please help me!!!! i bought m1 thunder a couple days ago ( havent used it soo far) at it is m0 in my garage still :/. i bought it with my saved up crystals!!!!! now im broke and i dont have my m1 thunder! it just vanished from my garage

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Please do not ask/answer questions here. This topic is created for feedback and suggestions, and all questions must be asked on the site. 

 

A small note: The most active helpers on the site will continue to receive small crystal prizes every week for their devotion. 

  • Like 2

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@Adequacy I have noticed that when I click at some article from the main page (e.g Violations, Other, Forum etc), search field is in Portugese:

 

"Digite o tema ou palavra que você esta a procura..."

Edited by Phoenix.Raised

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Hello,

 

On this page you have added the use of CCleaner software, as one of the options for clearing browsers cache and cookies. Which is great.

May I suggest, that you also add CCleaner on this page? As a method for clearing Adobe Flash player Local shared objects (commonly called Flash cookies).

Adobe Flash Player cookies can be also cleared with CCleaner software (official source)

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