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[Issue 39] Helper Interviews: Chat Moderators II

By The.Skilled.Legend,
in Newspaper Archive

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gAYagHS.jpg*Credits to Shadow aka Boss member for the pic*

These guys are the all-seeing eye of the Administration. They are always on the front line, right in the game watching over flooders, garbage mouths and other offenders to keep them from spoiling the mood of decent players. In this Interview you will get to know our Chat Mods, and their time being a Chat Mod.

 

 @deadtoyou 

 

 @angelreaper @Adequacy

 

I've asked them all the same questions, and I hope you guys enjoy the Interviews, and got a good read! Yellow are for the questions and Grey for the replies. Let's begin.

___________________________________________________________

 

Thanks for taking time to take part in this Interview today! Please start by introducing yourselves.

 

: Hello I am toto2005 , my name is Mohammad from iran :)

 

@deadtoyou: Pleased to meet you too Elect. :) I am Joshua Meyer from America, although I go by Josh or my Tanki nickname mostly. :)

 

: Hello guys,i am royalraj my real name is Rajadurai from India,i was graduated in engineering "Electronics &  Communication department" after that i became a businessman.

 

@angelreaper: Hi I’m angelreaper, probably the oldest MOD (57), I am English from just outside London but I live in New Zealand now. I was introduced to Tanki by my sons and got hooked not only to the game/battles but more so the chat. I can’t shut up talking to players !!

 

@Adequacy: Hey, I'm Hov. In the game I'm better known as arm or Adequacy. I'm currently an eSports Reporter, Helpsite Consultant and Chatmod and eSports Official candidate.

 

_______________________________________________________________________________________________

 

Nice to meet you guys. So, how did you dedicate yourself into doing this tough job?

 

: I started playing this game in 2011. Every day I noticed players been using bad language and stealing accounts and I like to help so I thought why not start helping here to keep it nice and safe for all players it’s a tough job for sure but by the time I become good at it 

 

@deadtoyou: I have been playing this game for about 3 years now, and ever since I started, I've seen players being abused, having problems, asking questions, and having trouble finding people to help them out. I dedicated some of my online time to hanging out in chat to help others, and reporting violators when I see them. I applied for Chat Moderator, and now most of my online time is dedicated to helping others in chat. :)

 
:  I have seen in this game more players are playing from different countries with different cultured and simply upset/hurt others by posting offense word to them directly or indirectly so i like to protect them from decent, respected players and i dedicated my self in this job.
 
@angelreaper: Having 2 young sons play on here I was staggered by the foul language and abuse.one weekend it was horrific, I could not get a post in the forum to report and could find no mods (due to time zone) so I started helping on chat. But soon it became evident that because I could advice players I had no ability to stop the offenders so I applied to become a mod and got selected. J Now after 5 months or so I have been luckily enough to see many players who before had an indifference to mods, happily chat to me and feel relaxed enough to chat and joke.
_______________________________________________________________________________________________
 
Interesting. Do you like banning people? What was your first time like?
 
: Not really I always make sure to let them know about rules and I always warn them for that but sometimes they don’t leave me any choice they do the things against the rules even after warn they don’t stop then I have to ban them to keep it safe and nice for other players. I really wish all players understand and respect the rules so we don’t have to take any action.
 
@deadtoyou: Do I enjoy it? No. Do I gain a small sense of satisfaction from it? Yes. Clean chat is a big plus for me, and I like knowing that players can enjoy the game and it's multiplayer chat option to it's full potential. :) My first time was full of stress, because I was constantly double-checking to make sure I did the right thing. Once I fell into a routine, it became like a second thought, so now it's easier to focus on chatting with the players. :)
 
:   Not much like in banning people but I was surprised at the beginning.
 
@angelreaper: No, banning is a failure to connect. Having said that I happily ban cheats/scammers. Cant stand cheats, love team work and fair play. First time (and many more after that) was nervous, am I doing the right thing, what have I done. Even now I get nervous on some bans especially newbies, I often chat to offenders, advice many times and warn before banning…don’t like it
 
@Adequacy: Upon registering players confirm that they've read and agree to follow the rules of the game. If rules are broken, chat moderators do not only think about the player who broke the rules, but also about the ones who were somehow affected by that (i.e. seeing a bad word in chat or becoming a victim of phishing). I do like banning people because I know it helps the community and makes the chat a better and a more friendly place, but at the same time I do not like banning because I'm the one who "decides" for how long the player must stay banned and it's like I'm just taking away their ability to talk (but hey, we all know what will happen if they continue that way).
I was really nervous during the period of the first 2 days. I was making sure I was pressing the right key and doing the right thing and even when I were 100% sure, I'd just check for one last time. I think all of our current Chat mods can admit this is what their first ban looked like :D.  
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Seems like the enjoyment is real low! :P Has there any mistakes during time of Moderation for instance banning friends or Innocent tankers?
 
: Things happen you know we all human make mistake so yes I did made mistake but by the time I learned more and  been with one of best team been working with them I learned more day by day I become good 
 
@deadtoyou: I have made a few mistakes, that's how I keep learning and becoming better at my job. :) My fellow Moderators have been a huge help and support for me, giving me advice and tips. :D
 
:  Yes,human error can occur not much but i will rectify immediately.
 
@angelreaper: Ha ha, oh yes, I’ve been banned by mistake. And banned by mistake.
But we have an excellent team and admin there to help and if necessary unban. We (Mods) are chatting on skype so can ask for advice all the time. but it happens
 
@Adequacy: Luckily, I haven't put the team into any kind of serious trouble (yet?). Before starting the work, Chat mods wear special kind of glasses which make everyone look the same. We have friends, too. A lot of them! But when it comes to breaking rules, they're tankers and we cannot ignore their violations. 
No innocent tanker was banned or warned by mistake during my candidacy period and hopefully I'll keep working without making serious mistakes. 
_______________________________________________________________________________________________
 
Alright. Is there any useful Information to anyone who wants to become a Chat Moderator?
 
: You should have a lot patience and treat all players same.
 
@deadtoyou: Have no illusions about what you are aspiring to become....a Chat Moderator is the face of the Administration in the chat, you are representing them, and your behavior is key. Helping others, answering questions, solving problems.....do this with a smile and a great attitude. :D In fact, do everything with a big :D.
 
: Should be honest even if your friend using offense word and maintain order in chat.
 
@angelreaper: Must be able to be objective and chilled when it all kicks off. Just keep calm and chat. Don’t let players get to you as some will go out of their way to push your buttons but you must be totally separate from it.
 
@Adequacy: If you want to become a Chat Moderator for banning players, don't waste your time trying. The job of Chatmods is not only to ban, but to talk to players and explain them why what they're doing is wrong, clearing their doubts. Answering questions ("educating" players) is also a part of the job. You'll be asked the same question over and over again. You must stay cool and answer it just the way you'd answer if you were asked that question for the first time. And most importantly -- treat players with a lot of respect. We've all been low-ranked once and we've all asked for help, too.
_______________________________________________________________________________________________
 
Nice Info. Now, any last words for our readers?
 
: Challenges are what makes life interesting overcoming them is what makes life meaningful so be happy and enjoy the game.
 
@deadtoyou: Give a like, Elect writes good articles. :lol:
 
Cheers! Hope to see you on the battlefield! B)
               ~deadtoyou (http://tnkscr.net/ghPYxD.jpg)
 
: Be happy, and enjoy the game.
 
@angelreaper: Game advice….talk more to team members….Work as team help each other
Chat advice…..talk respectfully, you will get more out of it. Let others give their point of view and respect it. But enjoy, talk about yourself get to know others, ask advice about the game.
 
@Adequacy: You don't have to be an official helper with an avatar and paint to be considered a helper. Nowadays there are many players who enter servers for the purpose of answering others' questions and this is one of the "faith in humanity restored" moments :P. If you really want to help others but for some reasons you don't become an official helper, don't be broken! Continue helping players without being an official helper. What's the problem with that? We're all a part of one community and each one of us can change the community in a unique way, so you decide whether you want that change to be positive or negative :)
_______________________________________________________________________________________________
 
I hope you enjoyed the interview! Special and big thanks to toto2005, deadtoyou, royalraj, angelreaper, and Adequacy for answering my questions!!
 
Still have questions about Forum Moderators? Feel free to comment below with your question(s), I'm sure they'll be happy to answer you!
 
 
ESGtyKs.png
 
Edited by Hexed
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