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Read on the above link ↑

And mail help@tankionline.com...only they can help you.

Explain you problem to them and tell them all about what happened.

 

Edit-Link removed due to repetition

Edited by BuriedSky

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We can not help him here. Read this: What to do if my account has been stolen?

It's your friend who must contact Tech Support (help@tankionline.com). You can't do it in his place. Tell him to contact tech support and that he must answer all questions mentioned in the article to which the link redirects you. At this point, we can't do anything for you. Only Tech Support can help you out. 

 

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