Bad customer service at helpdesk - lost $130 and countless hours (My Tanki Account). HELP :(

[johndoe124 0]

ITS A LONG ONE, mainly for Mods and Administrators;

 

Friday last week I was speaking to a kid ranked WO4, he wanted to try my M2 equipment so he could see what to save up for. I gave him my password, KNOWING he could not change it as my account was linked to my email and to my facebook. After an hour I wanted to change the password back to something only I knew.

 

I did not do this for my personal gain, I simply wanted to let the kid try out some higher tier turrets and hulls for a brief period of time.

 

 

So basically I tried changing my password but my browser was not allowing me - tanki gave me a popup saying the email link i clicked was corrupted.

 

Off to the AMAZING and understanding tanki helpdesk I went for support.

 

I explained what I did and what popup was appearing, due to my explanation the helper needed proof the account was indeed mine - asking for the IP Address, which I provided. Then they asked where I registered the account. I registered it in 2014 or something and I answered Liverpool, UK as I daily commute into and out of Liverpool from a neighboring town, Wallasey - apparently I didnt register it in Liverpool - but they did not take my explanation or alternative answer Wallasey.

 

Because of this misunderstanding - I recieved a reply saying:

Hello. Unfortunately, the account information you have provided is incorrect.Account return is impossible.

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WOW. THEY PERMANENTLY BANNED ME BECAUSE I DIDN'T PROVE IT WAS MY ACCOUNT.

 

No further questions.

 

BUT I COULD PROVE IT WAS MY ACCOUNT.

 

I had purchased over $130 of Crystals since registering in 2014. I proved it was my account with screenshots from my paymentwall account and I offered to send the Credit card details that I used. I had emails from 2014 in MY email from the last enquiry I had dealt with by tanki helpdesk.

 

When I sent the email showing my proof I mentioned for the second time what I had done and WHY I EMAILED IN THE FIRST PLACE, and the "helper" changed his accusation from incorrect information to "Transfer of Account" in this email:

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Account transfer is prohibited by game rules. Unfortunately account return is impossible.

WHAT

 

1. From reading the rules a while ago I knew selling (Transfer?) accounts or pretending to sell accounts is illegal, but I didn't know letting someone play alongside me for an HOUR entailed that. IF I KNEW WHAT I WAS DOING WAS AGAINST THE RULES WHY WOULD I ASK FOR HELP?

 

2. I asked for leniency as I had no idea I broke any rules (I still believe I didn't break that rule) and the rule is listed under:

 

"Actions that will lead to (at the Administration’s discretion) the permanent or temporary blocking of a User’s Account"

 

I asked that the person I was emailing would remove the ban OR at least make the ban temporary as my "Offense" was not as serious as selling accounts, fraud, third party software usage in-game, sabotage or expliotation of bugs AND I had never broken any other rules (I had 0 Warning Points on my account).

 

_______________________________________________________________________________________________

 

The helper as not replied to that email, so I was wondering if any Mods could refer this post detailing my situation to the relevant Administrators or if an Admin is reading this - I'm respectfully making an appeal for your understanding and mercy - I believe I do not deserve a PERMANENT ban for my honest mistake and I obviously would never give my password to anyone again - even with good intentions.

 

My account was johndoe126, ranked Major (I know its not a high rank account and people would tell me to just get over it and start anew - but having spent hard cash and quite some time on it - I'm not prepared to give up on it like that).

 

Thank you for reading and for your understanding,

Paul.

Edited September 23, 2015 by johndoe124

[Guest]

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I start this reply by quoting the Game Rules: Rules do not admit any kind of ignorance of them, when you entered the Game you agreed to join the Game under them, aswell as under the EULA and the Privacy Policy and, by clicking "I agree" you also declared that you read and understood them all.

 

Friday last week I was speaking to a kid ranked WO4, he wanted to try my M2 equipment so he could see what to save up for. I gave him my password, KNOWING he could not change it as my account was linked to my email and to my facebook. After an hour I wanted to change the password back to something only I knew.

This, unfortunately for you, is a major violation of the Rules, and your account has been blocked FOREVER for this reason.
 
They firstly blocked your account due to you attempting to get it back without valid proofs and informations, causing them to block it to prevent illegal access to it: they suspected you were trying to fool them into giving you an account which was not yours.
 
You, lately, provided enough proofs to show that the account was yours, but doing so did not resolve your situation since you also gave them proofs that you actually shared its informations, which end up with a FOREVER block of an account.
 
 
Tech Support did nothing wrong, they firstly stopped you from getting an account they suspected it was not yours and when they confirmed it was yours, they blocked it permanently due to the fact that you shared it.

 

I asked that the person I was emailing would remove the ban OR at least make the ban temporary as my "Offense" was not as serious as selling accounts, fraud, third party software usage in-game, sabotage or expliotation of bugs AND I had never broken any other rules (I had 0 Warning Points on my account).

As I just stated above, your one was a major violation of the Rules, similar to the one you mentioned above, sorry to inform you of this.

 

The helper as not replied to that email, so I was wondering if any Mods could refer this post detailing my situation to the relevant Administrators or if an Admin is reading this - I'm respectfully making an appeal for your understanding and mercy - I believe I do not deserve a PERMANENT ban for my honest mistake and I obviously would never give my password to anyone again - even with good intentions.

Sorry, but members of the Tech Support are not Mods or Admins, they are workers in a specific office at TO Headquarter and are separated from the Helpers of the Game. Also, your one is not a ban that can be dealt by Admins, it's a block, and these punishments are dealt by the Tech Support only.

 

 

The only thing I can suggest you to do is wait for their reply and deal with this issue with them personally, posting here, unfortunately, won't change anything since we are not in charge or in contact with such department.

 

Good luck!