Question about Payment

[Zackery459 367]

My dad and I were trying to buy crystals the other day via credit card. The site said I was blocked making transactions and my dad can't make transactions anymore. I tried looking for a question about it on the help site and I couldn't find it at all. I don't know what to do. Should I email Tanki support or something else? I don't know. If I do need to email support, what should I include in the email? If someone can help me quickly, that would be great! Thanks.

Edited November 25, 2015 by Zackery459

[r_L-E-O-P-A-R-D-2003 657]

hi email   verifyme@paymentwall.com

Edited November 25, 2015 by r_L-E-O-P-A-R-D-2003

[Phoenix.Raised 5,992]

If you are blocked due to anti fraud restriction, contact: help@tankionline.com

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If you are blocked due to payment wall restriction:

 

You may try to get the payment system unblocked through this email verification process verifyme@paymentwall.com, contact them for further information.

[Zackery459 367]

 

If you are blocked due to anti fraud restriction, contact: help@tankionline.com

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

If you are blocked due to payment wall restriction:

 

You may try to get the payment system unblocked through this email verification process verifyme@paymentwall.com, contact them for further information.

 

Ya it is the fraud one... What should I include in my email for support to help me efficiently? 

[Zackery459 367]

then contact help@tankionline.com  from your email linked to your tanki account

No I mean like what should I type in the email I send to them. I obviously know that I should do that. Like is there any specific stuff I should put 'in' the email when I email them about this.

[Zackery459 367]

Can anyone help please?

[r_L-E-O-P-A-R-D-2003 657]

Can anyone help please?

here is this pic it will helped you if you need more help any kind of help related to tanki tell me where it write tanki online support just write there help@tankionline.com

 

Edited November 25, 2015 by r_L-E-O-P-A-R-D-2003

[J.u.n.h.a.k 33]

My dad and I were trying to by crystals the other day via credit card. The site said I was blocked making transactions and my dad can't make transactions anymore. I tried looking for a question about it on the help site and I couldn't find it at all. I don't know what to do. Should I email Tanki support or something else? I don't know. If I do need to email support, what should I include in the email? If someone can help me quickly, that would be great! Thanks.

Its not by its Buy

[r_L-E-O-P-A-R-D-2003 657]

Its not by its Buy

you should help us  for solving his problem not fixing his spellings

Edited November 25, 2015 by r_L-E-O-P-A-R-D-2003

[Zackery459 367]

Its not by its Buy

Sorry I was typing fast... Also it did't work. They didn't respond. You know how like you have to go through specific steps on what to say when your account was hacked or whatever? Is there certain steps for this?

[r_L-E-O-P-A-R-D-2003 657]

Sorry I was typing fast... Also it did't work. They didn't respond. You know how like you have to go through specific steps on what to say when your account was hacked or whatever? Is there certain steps for this?

they won't respond suddenly it will take some time if your problem is big  don't you get tanki token ?  they will ask you questions

Edited November 25, 2015 by r_L-E-O-P-A-R-D-2003

[Zackery459 367]

they won't respond suddenly it will take some time if your problem is big  don't you get tanki token ?  they will ask you questions

No I know that but there is an email stating that they got it but I didn't get that yet. It is normally 5-10 mins they say they got it but its been a hour and a half now... So ya...

[r_L-E-O-P-A-R-D-2003 657]

No I know that but there is an email stating that they got it but I didn't get that yet. It is normally 5-10 mins they say they got it but its been a hour and a half now... So ya...

you send email to help@tankionline.com from the  account your tanki is linked etc gmail/yahoo  and if you send them mesg  you would recive a token

[Zackery459 367]

I am and I didn't get an email back saying that they got it.

[r_L-E-O-P-A-R-D-2003 657]

I am and I didn't get an email back saying that they got it.

wait then

[Zackery459 367]

wait then

How long?

[r_L-E-O-P-A-R-D-2003 657]

How long?

4 hours if you send the email

[Zackery459 367]

Well it's been 4 hours and still nothing....

[r_L-E-O-P-A-R-D-2003 657]

Well it's been 4 hours and still nothing....

do you even sent the email ?

[Zackery459 367]

do you even sent the email ?

Yes I sent it... That's why I am asking if there is a way for to send the email the right way like accounts being stolen for example

[Miahak 1,596]

Well it's been 4 hours and still nothing....

It doesn't actually takes 4 hours, it can take even longer than that, depends on how many email they gets a day, because you are not the only one sending email, there are many other players maybe sending them email. Please be patient, they will get back to you as soon as possible. :)

[r_L-E-O-P-A-R-D-2003 657]

It doesn't actually takes 4 hours, it can take even longer than that, depends on how many email they gets a day, because you are not the only one sending email, there are many other players maybe sending them email. Please be patient, they will get back to you as soon as possible. :)

yes his true wait i say

[Zackery459 367]

It doesn't actually takes 4 hours, it can take even longer than that, depends on how many email they gets a day, because you are not the only one sending email, there are many other players maybe sending them email. Please be patient, they will get back to you as soon as possible. :)

I know that but I am saying though that I didn't get a confirmation email yet saying they got my email.

[r_L-E-O-P-A-R-D-2003 657]

I know that but I am saying though that I didn't get a confirmation email yet saying they got my email.

Don't you get a token ?

[fordmustang12345 3,910]

Buyer noob