Gold without hit box?

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I've 3 video to share that, when the gold box cross my tank (titan) literally and so I don't earn the crystals and the video of curse (I like do some gold drop video but 30% of my gold catching have had "bug" since the updated profile.

 

 

Please, can you do anything against that? (or send gold box crystal?)

if you want to see these video, can you tell me how I can do to send to you the videos without any youtube channel?

 

thanks

[Phoenix.Raised 5,992]

As @Tareq.Jami said in Gold box went right through my tank:

This is a problem from your side, it was a lag, maybe because your Ping was high, I had also a high ping and after I got a faster internet, my problem was solved.

If the problem was from the game, no one could get the gold box

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ok thanks for your answer but it's very annoying^^

[Guest]

As @Tareq.Jami said in Gold box went right through my tank:

This is a problem from your side, it was a lag, maybe because your Ping was high, I had also a high ping and after I got a faster internet, my problem was solved.

If the problem was from the game, no one could get the gold box

Answered, thank you :)

 

 

ok thanks for your answer but it's very annoying^^

We are aware of the issue, but if you check the topics posted in this section or visit our Help Site, you will surely find information on how to reduce pings (and lags) in few easy ways, if possible :)