No reply from helpdesk?

[awsmeplayer 59]

My brother has been hacked and I have contacted on behalf of him as he is only 8.

 

Been a couple of days and still no reply, I have also just messaged them again a few hours.

 

They havent even given me a message that they will reply and what my ticket number is.

 

Thank you.

[DonCarnage 1,270]

Basically, you need to check all messages in the inbox and your spam and archive to see if you got a message from Tanki, make sure you check those boxes and you should find the message in your e-mail box.

[r_GaIaxy2 8,611]

What Don said +

 

check it has been sent properly (check your outbox and sent mail)

Check the email address is correct >>> help@tankionline.com

[NewbieCake 3,067]

When my brother got hacked (he has his account now), Help Desk didn't reply for about 2 weeks. Just be patient, and everything should be fine; assuming you answered the questions correctly.

[awsmeplayer 59]

Basically, you need to check all messages in the inbox and your spam and archive to see if you got a message from Tanki, make sure you check those boxes and you should find the message in your e-mail box.

I did.

I emailed them again and they will reply back to me in 24 hours, the first email looked like it didnt go through or they just missed it ( its in my sent folder though).

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