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Extra money charged for buying crystals.


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Hi, I recently bought crystals for the first time, I bought the 7.99 euros package, which is equalivent to £6.33.

So I was expecting £6.33 to be taken out my mums account, but when my mum checked it, it it charged £6.18 and then 18p and then a futher £1, this all from Tanki Online.

Can someone tell me why this is happening, its just taking money out for no reason.

Yes I am 100% that the money has been taken out by Tanki Online.

I wouldnt be suprised if they charged my money from my mum.

Please help ASAP.

 

PS: I`ll let you know in a few days/weeks if more money has been taken out randomly.

 

Cheers, 

Link_1119

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Do you even know who exactly charged the 1 pound? And the whole point is not about that its just pocket money '1 pound' but in terms of crystals its value and after effect...

Yes it said tanki fee and took £1 and 18p

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Wait its all fine. Cause look, when you buy via sms you don't buy exactly same £10 you pay a bit for sending the sms meaning for the payment via credit same thing... You get it right?

yeah but it doesnt mention anything about fees and stuff it should be though, they could get sued

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Nope, not yet^. Just looking for some answers in the forum first and I cant really take screenshots, its my mums bank account -.-

Hello, sorry but on Forum we can't help you with issues related to payments, please contact the Tech Support (For instructions on how to contact the Tech Support read this: Tech Support) :)

 

 

 

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