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Hello @zorrove152 As suggested above, please contact the Tech Support. 
If your account has been stolen, please follow the instructions written here:
http://help.tankionline.com/topics/2358-what-to-do-if-my-account-has-been-stolen/ 
For more informations on how to keep your account secure, please read thishttp://help.tankionline.com/topics/2365-how-to-protect-your-account-against-phishers-scammers-hackers/
For instructions on how to contact the Tech Support read this: Tech Support.

Edited by Regency

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