CLOSED — Cedric's "Virtual Office"

[theFiringHand 21,351]

1. Many players so far have been interested in buying TO stuff online, like toys, t-shirts, mugs etc. But official store is closed for a long time. Do you know anything about that?

 

2. Will you ever catch Gold Box? :)

1. We've tried having a store numerous times, but the logistics are pretty challenging. Our efforts always end up blowing up in our faces. Either the quality is too low, or the service from the outsourced company isn't good enough, or a number of other things. In fact, I was just discussing this with Kasim during our trip.
2. Unfortunately, I doubt it lol

 

Mr. Debono

 

what players have asked me in the past is how many departments and how many employees in each one .. that work for tanki .. this might help players understand why some of these things are not done faster then in other company's... i hope you understand what i just said..

Answered in the other thread  :)

 

What do you mean? Do you mean that there will be 'reshuffling' here in the EN community too? Or do you mean something else by 'infrastructural issues'? :P

I literally mean infrastructure.

 

Cedric - thanks for answering. We'll be looking forward to tomorrow's V-Log.

My pleasure  :)

 

Cedric Sir can I request u to atleast reply me once... :( ? I PM you 2 days ago and also quoted your post but still no reply from you.  :( Can u just answer me this.

 

Do u really think I am too bad ..? Reply only when u are free otherwise u will again tell me not to disturbed... I text u on Skype but no reply from your side  :(

Man, I've got a backlog of 100+ private messages. Seriously, chill.

 

1) what does one do if someone hacks their account and changes the email and password? How is one supposed to get their account back?? Please PM me the answer. THANKS!!

I'm afraid only tech support can help you.

 

You didn't talk to them about eSports :(, Its sad that tanki now  doesn't focus on eSports.

That's not true. We are in serious discussions about esports. It's just taking longer than we hoped.

[x_Sorinel_x 52]

http://en.tankiforum.com/index.php?showtopic=285725&p=5000426

 

Turrets

• 3 turrets of the same modification in your garage — 10% off all remaining turrets of the same grade
• 6 turrets of the same modification in your garage — 20% off all remaining turrets of the same grade
• 9 turrets of the same modification in your garage — 30% off all remaining turrets of the same grade

Hulls

• 2 hulls of the same modification in your garage — 10% off all remaining hulls of the same grade
• 4 hulls of the same modification in your garage — 20% off all remaining hulls of the same grade
• 6 hulls of the same modification in your garage — 30% off all remaining hulls of the same grade

 

 

In the near future, are we going to have same discounts on protection modules and paints ?

Edited August 12, 2016 by x_Sorinel_x

[SW4GGER 838]

That's not true. We are in serious discussions about esports. It's just taking longer than we hoped.

So, will the new rules be out before Tankers day?

[Benefactor 6,888]

Cedric,

 

Is there an issue with those who answer the help@tankionline.com queue? I have been hit with an Anti-Fraud issue (using PayPal) for the 6th time since December. The first 5 times they were very good and expedient in resolving this issue for me - mostly under 50 hours. This problem occurred on the weekend of the 50% MU (July 30-31). It's now been over 10 days and I have sent several inquiries regarding any updates or progress on my issue with absolutely no response from them. Was there a staff reduction in this area which caused a work overload? Is there a technical problem with their help queue? Or did they stop caring altogether? This is frustrating as I had made plans for my clan mates and friends. The more time my issue goes unresolved, the less fun it is becoming. 

[Moraine 5,877]

Is there a photoshoot planned with you? :D

Yes but shhhhhhh, it's supposed to be a surprise ;) 

[falcosenna1 8,320]

 

Okay, quickly hide your post now. :D  :ph34r: 

[Phoenix.Raised 5,992]

1. We've tried having a store numerous times, but the logistics are pretty challenging. Our efforts always end up blowing up in our faces. Either the quality is too low, or the service from the outsourced company isn't good enough, or a number of other things. In fact, I was just discussing this with Kasim during our trip.
2. Unfortunately, I doubt it lol

Thank you for the answers

 

edit:

 

I almost forgot. With this new Key 6 update, admins are able to drop gold. Don't they? ;)

Edited August 12, 2016 by Phoenix.Raised

[ksa_enus 248]

^^^^^^^^ noobs : ADMIN PLZZZZZZZZZZZZZZZZZZ GOLD

[theFiringHand 21,351]

http://en.tankiforum.com/index.php?showtopic=285725&p=5000426

 

Turrets

• 3 turrets of the same modification in your garage — 10% off all remaining turrets of the same grade
• 6 turrets of the same modification in your garage — 20% off all remaining turrets of the same grade
• 9 turrets of the same modification in your garage — 30% off all remaining turrets of the same grade

Hulls

• 2 hulls of the same modification in your garage — 10% off all remaining hulls of the same grade
• 4 hulls of the same modification in your garage — 20% off all remaining hulls of the same grade
• 6 hulls of the same modification in your garage — 30% off all remaining hulls of the same grade

 

 

In the near future, are we going to have same discounts on protection modules and paints ?

I'm afraid I can't give any details about upcoming discounts.

 

So, will the new rules be out before Tankers day?

I really wouldn't be able to tell you for sure.

 

Cedric,

 

Is there an issue with those who answer the help@tankionline.com queue? I have been hit with an Anti-Fraud issue (using PayPal) for the 6th time since December. The first 5 times they were very good and expedient in resolving this issue for me - mostly under 50 hours. This problem occurred on the weekend of the 50% MU (July 30-31). It's now been over 10 days and I have sent several inquiries regarding any updates or progress on my issue with absolutely no response from them. Was there a staff reduction in this area which caused a work overload? Is there a technical problem with their help queue? Or did they stop caring altogether? This is frustrating as I had made plans for my clan mates and friends. The more time my issue goes unresolved, the less fun it is becoming. 

I'll speak with them. Is the issue with THIS specific account?

 

Yes but shhhhhhh, it's supposed to be a surprise ;)

Shut up you  :P

 

Thank you for the answers

 

edit:

 

I almost forgot. With this new Key 6 update, admins are able to drop gold. Don't they? ;)

Yes, if you spam she'll drop many golds in your battle (just kidding lol)

[oOo.Aryan.oOo 968]

Cedric is it possible to request a spec account for a club as i am k

Of save the gold club . I want to record events

[theFiringHand 21,351]

Cedric is it possible to request a spec account for a club as i am k

Of save the gold club . I want to record events

I'm not giving spec accounts right now. I'm actually down-sizing the group.

[oOo.Aryan.oOo 968]

I'm not giving spec accounts right now. I'm actually down-sizing the group.

Really but i am asking from like 8 months

[Benefactor 6,888]

I'll speak with them. Is the issue with THIS specific account?

Yes. But mostly why Anti-Fraud kicks in when I have previously made 7 straight buys in a row for this account spaced 30 minutes apart just before this happened.

 

I appreciate any action(s) you have/will take(n).

[theFiringHand 21,351]

Yes. But mostly why Anti-Fraud kicks in when I have previously made 7 straight buys in a row for this account spaced 30 minutes apart just before this happened.

 

I appreciate any action(s) you have/will take(n).

Spoke with them. Please try again. They say it should be working now.

 

From what little knowledge I have of anti-fraud (from when I used to work in customer support in igaming), the automated system usually kicks in if it notices that you've made a number of transactions within a set amount of time. This is because when someone steals a credit card, they usually spend the money on it in this exact same fashion, by making multiple small transactions in rapid succession, to avoid drawing attention or getting caught. Of course, I don't know the exact details of how this works in our company, and even if I did, I wouldn't be able to share them with you, but my explanation should give you a rough idea of how it works.

 

Most importantly, this mechanism is there for your protection, in case someone actually does steal your credit card.

[Phoenix.Raised 5,992]

Yes, if you spam she'll it'll drop many golds in your battle (just kidding lol)

^ fixed  ;) 

[theFiringHand 21,351]

^ fixed  ;)

lol

[Benefactor 6,888]

Spoke with them. Please try again. They say it should be working now.

 

From what little knowledge I have of anti-fraud (from when I used to work in customer support in igaming), the automated system usually kicks in if it notices that you've made a number of transactions within a set amount of time. This is because when someone steals a credit card, they usually spend the money on it in this exact same fashion, by making multiple small transactions in rapid succession, to avoid drawing attention or getting caught. Of course, I don't know the exact details of how this works in our company, and even if I did, I wouldn't be able to share them with you, but my explanation should give you a rough idea of how it works.

 

Most importantly, this mechanism is there for your protection, in case someone actually does steal your credit card.

Ah! Thanks. That what I thought it was. I guess I need to be patient in putting more space between transactions.

[Phoenix.Rising 2,519]

Cedric, the match making update only applies to clans, right? How does it reduce mults/saboteurs in normal battles without clans?

[VaudeVille 1,428]

Where is Semyon Kirov?

In heaven, dancing with the Tanki gods.

[VaudeVille 1,428]

lol

Hey Cedric,

As I already said earlier in the vlog thread, In case regular players win QOTW, please remove the moderator icon besides their nickname otherwise it creates confusion and makes others think that it's always helpers/staff that win QoTW.

I hope it makes sense?

[VaudeVille 1,428]

 

 

There has been a lot of mass-server flooding lately (after the paint update dropped) and people are flooding the lobby on a daily basis (mainly RU1 and often EN3 chats, that's what I know of). And they're causing a lot of disturbance in the lobby. And it seems like the majority of these spammers are getting away with it, unpunished. Is this intentional or we don't have enough chat mods? Pardon me for assuming, but if one of the busiest servers on the game (RU1) gets flooded daily by literally everyone and no one's getting warned/banned then there must be something wrong, eh? I'd like to mention the 2/3 days that followed the paint separation update, there was a complete outrage in the servers which was immediately brought down by chat mods/admins, and after the flooding came back a day or two later... no one got banned?

 

My only question is, why isn't this being stopped?

 

PS: I know the mods are doing their best performing their duty, I'm not going to deny that. I'm just wondering what's going on, and what's the reason behind this.

 

 

Now it's quite difficult for mods to take care of so much flooding but players need to understand that if they constantly flood the chat with worstupdateever; + , it increases the load on the server which in turn results in laggy gameplay in the already overloaded RU1. Then these are the players who also complain about lag.

I do wish people understood client server technology a bit and refrain from indulging in imbecilic practices/trends such as these.

[Moraine 5,877]

There has been a lot of mass-server flooding lately (after the paint update dropped) and people are flooding the lobby on a daily basis (mainly RU1 and often EN3 chats, that's what I know of). And they're causing a lot of disturbance in the lobby. And it seems like the majority of these spammers are getting away with it, unpunished. Is this intentional or we don't have enough chat mods? Pardon me for assuming, but if one of the busiest servers on the game (RU1) gets flooded daily by literally everyone and no one's getting warned/banned then there must be something wrong, eh? I'd like to mention the 2/3 days that followed the paint separation update, there was a complete outrage in the servers which was immediately brought down by chat mods/admins, and after the flooding came back a day or two later... no one got banned?

 

My only question is, why isn't this being stopped?

 

PS: I know the mods are doing their best performing their duty, I'm not going to deny that. I'm just wondering what's going on, and what's the reason behind this.

 

 

When the paint update dropped, moderators/admins stopped multiple huge mass-floodings in the matter of minutes. And if it's actually difficult for them to stop it, there at least should be people getting banned, right? That isn't the case, usually. People are flooding and no one is getting banned (please understand this is what happens USUALLY, not always). So, logically, this means there isn't a chat mod in the server.

 

It doesn't matter if they understand it or not, they're still flooding. And it's quite annoying since it makes it a bit hard to send-any-message whatsoever, because it somehow adds more time to the chat cool-down.

If Cedric doesn't mind, I'll answer this...

 

Since the introduction of gold that is available for players to drop, some of them use the feature to gain insta-popularity: I'll drop the gold but you gotta beg/chase me for it. Unfortunately, like any fever, this gold one creates much commotion and of course, with so many gold diggers it's hard to control it... 

 

We asked players a lot of times not to start flood and not to ask questions like "who wants gold?", I personally instructed some of them just to post link to the battle with the explanation "gold drop" but they won't listen. Why keeping it simple and civil when you can bask in popularity and being in demand? We recently started banning those who are starting such flood bursts but it's hard to always be present on the server when it happens + we have to focus on much bigger issues on other servers (flood, however much is annoying, isn't exactly a major offence). 

 

The issue is of course reported to Cedric and to developers, so I hope some internal changes regarding this issue will happen. As for us, chat moderators, we understand how annoying it is but again - there is no point baby-sitting bunch of flooders nor running to stop chat every time they appear... we are much more needed elsewhere. Also, since the flood itself is causing destabilization of the server there is no point in applying short-term measures; it's much better for developers to take a look at it and try to figure how to solve the situation with technical means. 

[VaudeVille 1,428]

 

 

If Cedric doesn't mind, I'll answer this...

 

Since the introduction of gold that is available for players to drop, some of them use the feature to gain insta-popularity: I'll drop the gold but you gotta beg/chase me for it. Unfortunately, like any fever, this gold one creates much commotion and of course, with so many gold diggers it's hard to control it...

 

We asked players a lot of times not to start flood and not to ask questions like "who wants gold?", I personally instructed some of them just to post link to the battle with the explanation "gold drop" but they won't listen. Why keeping it simple and civil when you can bask in popularity and being in demand? We recently started banning those who are starting such flood bursts but it's hard to always be present on the server when it happens + we have to focus on much bigger issues on other servers (flood, however much is annoying, isn't exactly a major offence).

 

The issue is of course reported to Cedric and to developers, so I hope some internal changes regarding this issue will happen. As for us, chat moderators, we understand how annoying it is but again - there is no point baby-sitting bunch of flooders nor running to stop chat every time they appear... we are much more needed elsewhere. Also, since the flood itself is causing destabilization of the server there is no point in applying short-term measures; it's much better for developers to take a look at it and try to figure how to solve the situation with technical means.

 

 

Okay

[Darren4Turbo 4,913]

Is EN planning on working together with TOClan.ru? 

[AverageDavelaar 89]

How old are you Cedric?