[Solutions] What if my account sloten tanki online

[ScoopArtZ 44]

The main subjects of your complaints are loss of account (theft) and loss of crystals. If it's happened to you, there is no need to panic, just contact us at help@tankionline.com.
Below you can find guidelines following which you will help us to solve your issue faster.

 

If you've lost access to your account.
In your first email, alongside with the explanation of the problem (the explanation should be as detailed as possible), you can also send us additional information that is obligatory for solving the issue.

 

 

1. What is your nickname?
2. Have youINVESTED real money in the game? If so, please specify the dates and methods of payments (if you used SMS, write your phone number).
3. Are you someone's referral? (referrals are players that joined the game by clicking on a banner or a link). If so then enter the nickname of your referrer (the person who invited you to the game.)
4. Which e-mail address your account was linked to after the registration?
5. Which serious bans / punishment were on your account?
6. The last time you entered the game (date)?
7. Where do you play from (country, region, city)?
Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and place it on a free image hosting website such as: http://imageshack.us/
8. What is the last hull purchased on your account?
9. What is the last gun purchased on your account?
10. Which e-mail address should the account be linked to in case of a positive decision on the application?

Answers to these questions should be sent to us at help@tankionline.com.

 

 

Below the spoiler you can find an incorrect and a correct examples of contacting the technical support.

 

 

 

[Amateur 829]

That's already mentioned here

[ScoopArtZ 44]

That's already mentioned here

no

[DarkOperative 5,580]

Yoooooooo !

 

You think we'd not publish a help topic explaining how can one recover one's stolen account? C'mon...

 

http://help.tankionline.com/topics/2358-what-to-do-if-my-account-has-been-stolen/

 

There is a reason why we removed our old forum-FAQ. We want all help articles in one place, easy to access and easy to use.

 

 

Closed