Problems with Customer Service

[CHIPSY_the_best 17]

Many times we have problems with the service for customers whether because of their poor English language or due to insufficiently developed intelligence and no knowledge of the game ( or they just not care) (((
This is just one example ....

When I looked at my achievements , I noticed that some of them are not recognized even though I have long since finished and I sent a message about that to help@tankionline.com

I waited  for a response but thats is not a problem...i can understand that...many of you have a problem in tanki online

The answer was

Hello!

Please send us your nickname exactly as it is written in the game.

Please specify, which achievements you don`t have.

--

Best regards, Customer Service.
Give Us Feedback http://helpdesk.tankionline.com/feedback/9535099/696f32e3d55b6fbb7a7b27eecc59b74789fbc72be5bd64822042b9da55000ce7


and thats ok also )

my answer was :
 

Nickname is CHIPSY_the_best
 

Collector

Turret enthusiast

When is the next sale?

these achievements are missing

 

if someone dont know Collector = Collect all M0 turrets in your garage

                                 Turret enthusiast = Collect all M1 in your garage

                                 When is the next sale ? = Collect all M2 in your garage

and Customer Service answer was ;

 

Hello!

Unfortunately, we don't have any information about the dates and amounts of our sales and discounts until we don't publish it on our official site http://tankionline.com, on our forum http://en.tankiforum.com/ as well as on our Facebook fan page https://www.facebook.com/TankiOnline.en
Good luck in the battles!

--

Best regards, Customer Service.
Give Us Feedback http://helpdesk.tankionline.com/feedback/9549272/b2122b9be52320d2c50a363aa69f3d53e05f6ed1f1f284e74391d33270b1ae2a


 

 

Well.....they dont know their own achievements in their game on the other hand just thinking what and to whom and how to sell....MULTS are not important , LAGS are not important ...the only important matter is how to sell something ($)...
the sale is necessary and we know that...because of that game is created ,but we are also important and without us your game not exist
Dont lose us...
 

Edited May 25, 2016 by CHIPSY_the_best

[theFiringHand 21,351]

Many times we have problems with the service for customers whether because of their poor English language or due to insufficiently developed intelligence and no knowledge of the game ( or they just not care) (((

This is just one example ....

 

When I looked at my achievements , I noticed that some of them are not recognized even though I have long since finished and I sent a message about that to help@tankionline.com

 

I waited  for a response but thats is not a problem...i can understand that...many of you have a problem in tanki online

 

The answer was

 

Hello!

 

Please send us your nickname exactly as it is written in the game.

 

Please specify, which achievements you don`t have.

 

--

 

Best regards, Customer Service.

Give Us Feedback http://helpdesk.tankionline.com/feedback/9535099/696f32e3d55b6fbb7a7b27eecc59b74789fbc72be5bd64822042b9da55000ce7

 

 

and thats ok also )

 

my answer was :

 

Nickname is CHIPSY_the_best

 

Collector

 

Turret enthusiast

 

When is the next sale?

 

these achievements are missing

 

 

if someone dont know Collector = Collect all M0 turrets in your garage

 

                                 Turret enthusiast = Collect all M1 in your garage

 

                                 When is the next sale ? = Collect all M2 in your garage

 

and Customer Service answer was ;

 

 

Hello!

 

Unfortunately, we don't have any information about the dates and amounts of our sales and discounts until we don't publish it on our official site http://tankionline.com, on our forum http://en.tankiforum.com/ as well as on our Facebook fan page https://www.facebook.com/TankiOnline.en

Good luck in the battles!

 

--

 

Best regards, Customer Service.

Give Us Feedback http://helpdesk.tankionline.com/feedback/9549272/b2122b9be52320d2c50a363aa69f3d53e05f6ed1f1f284e74391d33270b1ae2a

 

 

 

 

Well.....they dont know their own achievements in their game on the other hand just thinking what and to whom and how to sell....MULTS are not important , LAGS are not important ...the only important matter is how to sell something ($)...

the sale is necessary and we know that...because of that game is created ,but we are also important and without us your game not exist

Dont lose us...

 

I have to agree with Tareq here. Customer Support are constantly bombarded by the question "When is the next sale?" so it's really easy for them to revert to the default answer. Please be patient and contact them again to explain your situation. Making fun of them here isn't going to help solve your problem.

[DageLV 940]

I have to agree with Tareq here. Customer Support are constantly bombarded by the question "When is the next sale?" so it's really easy for them to revert to the default answer. Please be patient and contact them again to explain your situation. Making fun of them here isn't going to help solve your problem.

I had to ask ALOT of times until i got something out from them.

[marc.jp_44 20,837]

My only complaint is that they take a long time to respond and often very rarely unban people. Apart from that, realise that their plates are full.

[Guest]

 

As said above by my colleague and by @Cedric Debono, the answer given by our Tech Support was mistakenly aimed at "sales' dates", sorry for this.

 

Now, back to your question of missing achievements — those missing achievements are not a bug / glitch / issue, they are intended not to be there for the following reason:

• if you directly bought an item from the Garage's Shop to M3, you physically DID NOT buy its M0, M1 and M2 modifications, so you will not unlock those achievements, sorry

I bought one item from M1 to M3, skipping M2 modification, in fact I do not have "Collect all M2 items" achievement, but it is not a big deal honestly, the system is intended to be like that :)

When achievements were released, I personally suggested to the Devs that this system should have been changed, but it is still under review at the moment, there are more important things to deal with.

 

 

CLOSED.