i change my nickname - i lost my profile .

[Cute_re 582]

hello , i change my nickname to Cute before week .

anyway the support made a mistake , i lost my old profile , now i have new one .

my profile still exist , but i can't login . 

 

how i get my profile back ? 

 

( the support ignore me , also the admins ) 

[Phoenix.Raised 5,992]

Hello,

 

What is the nickname of disputed profile?

[Cute_re 582]

Hello,

 

What is the nickname of disputed profile?

and why should i tell you ? 

[Phoenix.Raised 5,992]

and why should i tell you ? 

Forum is a public place, and if you don't want players help - then ok.

[Cute_re 582]

Forum is a public place, and if you don't want players help - then ok.

alright man , i am sorry for that , i think It has nothing to do . 

this is the profile: http://en.tankiforum.com/index.php?showuser=465701

[Eragon 13,876]

hello , i changed my nickname to Cute last week .

anyway the support made a mistake , i lost my old profile , now i have new one .

my profile still exist , but i can't login . 

 

Your profile is linked to your username, so if you changed your Username to "Cute" then your profile name will also be changed to "cute"

Its impossible to login into the game with your old username or view your old username's profile because it DOESN'T exist.

Or are you having a different problem? If so please re-explain.

[Cute_re 582]

 

Your profile is linked to your username, so if you changed your Username to "Cute" then your profile name will also be changed to "cute"

Its impossible to login into the game with your old username or view your old username's profile because it DOESN'T exist.

Or are you having a different problem? If so please re-explain.

 

i'm confuse to ! the support made this mistake ! my profile is gone after i change my nickname .

[CooperO 7,956]

How long ago did you send an email to the tech support?
If they don't reply within a week, send them another email and make sure you tell them it's about an issue with your forum profile, also attach both your current forum profile link and your old one in the email. 

[Cute_re 582]

How long ago did you send an email to the tech support?

If they don't reply within a week, send them another email and make sure you tell them it's about an issue with your forum profile, also attach both your current forum profile link and your old one in the email. 

yes i did , from 3 emails , they just ignore me ?? 

is this a support or a joke . 

[ShermanTiger531 549]

Or go to #Help

[Cute_re 582]

Or go to #Help

if the support don't want help me , what the #help can do  :lol:

[falcosenna1 8,320]

if the support don't want help me , what the #help can do  :lol:

Try it again. They've already helped me a lot and I'm sure they don't ignore you. I've met players with the same issue. ;)

Edited July 11, 2016 by falcosenna1

[CooperO 7,956]

yes i did , from 3 emails , they just ignore me ?? 

is this a support or a joke . 

Give them some time, they've had to deal with many emails these last few days.

If your issue hasn't been solved within a week, send them another email.

[Phoenix.Raised 5,992]

yes i did , from 3 emails , they just ignore me ?? 

is this a support or a joke . 

Hello again,

 

Unfortunately only thing that remains is that you wait a little bit. Be patient please, yesterday Tech support probably received thousands of emails due to full-day problems with the servers. As you know. And today they are receiving thousands of new e-mails because some players are missing PRO passes, Premium Accounts or other stuff from their garages. Tech support is very busy last two days. It would be good that you contact them again tomorrow.

 

Please, I know that sometimes it is not easy to wait but be more patient.

---

Also, considering that your problem is related to the Forum, it would be good that you also ask our Forum administrator via PM's about your issue. Maybe he can tell you something.

---

Thank you for your understanding

[Cute_re 582]

thank you guys a lot ! i will wait more . 

 

Hello again,

Unfortunately only thing that remains is that you wait a little bit. Be patient please, yesterday Tech support probably received thousands of emails due to full-day problems with the servers. As you know. And today they are receiving thousands of new e-mails because some players are missing PRO passes, Premium Accounts or other stuff from their garages. Tech support is very busy last two days. It would be good that you contact them again tomorrow.
 
Please, I know that sometimes it is not easy to wait but be more patient.

---

Also, considering that your problem is related to the Forum, it would be good that you also ask our Forum administrator via PM's about your issue. Maybe he can tell you something.

---

Thank you for your understanding

even damn slow maybe ignore me  :(

[Phoenix.Raised 5,992]

thank you guys a lot ! i will wait more . 

 

even damn slow maybe ignore me  :(

Yes, maybe he is slow but he is not ignoring players. Give him some time. You know it is not easy to throw hundreds of Gold Boxes every day :)

---

You welcome

[Cute_re 582]

problem solved . 

thank you guys . 

[DonCarnage 1,270]

problem solved . 

thank you guys . 

Solved.