Tanki help site is not replying

[Fuel 1,877]

Tanki email service is not replying to me. More than 8 days have passed, they said they will reply within 7 days, but 8 days have passed.

I wanted to change my nickname but :(

[Phoenix.Raised 5,992]

Hello,

 

I know that it is not easy to wait after eight days, but be more patient. My advice is that you ask them again in two days from now. Since they don't reply it means that Tech support is very busy at the moment.

After all, nothing else you can do but to wait :)

 

Good luck!

[Fuel 1,877]

Ok thank you.

[SpeedyRailgun 183]

im waiting for 12days to recieve my account back.

[Fuel 1,877]

Sad.. now I know my name wont be getting changed changed before few weeks.. 

[Fuel 1,877]

Just got a reply from them.

 

Same reply which they sent me 8 days ago, not sure to laugh or cry.

[DarkOperative 5,580]

There is nothing anyone on the forum can do to make help desk reply to specific emails sooner - we simply can't. You need to wait for their reply like everyone else. You'll receive a ticket number right after contacting them, once you do it means your email is now pending. They'll check it once they get to it

 

There must be quite a workload for tech support due to the server outage recently - many players contacting them for such. Be patient and wait for them. Once they do reply, make sure you provide a wide enough answer which doesn't force them to ask you furthermore questions - answer "widely".

 

Nothing can be done here.