Payment System is MESSED UP

[Myrmidon 15]

Ok, so I'm trying to buy crystals with paypal.  Should be a problem, right??  I have bought 20 gold boxes with paypal so far.  However, when I try to buy CRYSTALS, I get a big screen that says UNEXPECTED ERROR HAS OCCURED.  PLEASE TRY AGAIN LATER.  I'm sick and tired of this, I've been trying to buy for a couple weeks now,  I even bought a gift card from the store and THAT wouldn't work.  Can I get some help?

[i200000 717]

Well, I'd recommend you to read the following articles if you hadn't so far. I am not too experienced in purchases.

 

http://help.tankionline.com/topics/2339-purchasing-via-paypal/

http://tankionline.com/en/crystals/paypal/

 

If you did everything like this, try another browser in incognito mode, another internet connection and so on. Your server connection must be fine to purchase. 

[Myrmidon 15]

^^ looked at those before I posted this, they are for the old system. 

Edited August 4, 2016 by Myrmidon

[falcosenna1 8,320]

 

You're sure you've got enough money on your PayPal account, right?

[andrisrv 96]

Well im getting this error whenever i purchase something. Boxes/crystals are being added to my account but this error is misleading.

Good that tech refounded me 50 euros what i spent because of this bug.

i purchased crystals as normal.

Then i got this error.

I went back to purchase page and bought another crystal package worth 50 euros without checking game.

When i got this error again, i wanted to ask someone in chat for help. Then i saw my crystals being added.

Then 5 hours later my acc got hacked and tanki wont return my premium what came with purchase.

Edited August 5, 2016 by andrisrv

[Benefactor 6,888]

It IS messed up. On Saturday, July 30th, I had acquired a DCC and was purchasing crystals in order to take advantage of the 50% MU discount. However, I was hit with the "Anti-Fraud" screen. I mean why would that come up if I had previously made 7 straight purchases for gold boxes just a couple of hours ago?

 

I followed their procedure to contact help@tankionline.com - like I have done before 5 previous times since December. Then they just throw me a bone on July 31st, Sunday afternoon:

 

"Hello!

We received your application. Once your issue is resolved, we will send you a written response to your e-mail.

We apologize for keeping you waiting."

 

In the past they usually resolved this type of issue for me in under 60 hours.

 

My DCC expired and I've missed the 50% MU discount. I've asked for updates twice in the past few days, maybe if there was a larger issue that they are dealing with. SOMETHING?!  

 

 

Still waiting.......  <_<