gold box went through me!

[supremetanker_1 0]

IGN: supremetanker_1 

 

 

https://www.youtube.com/watch?v=TscLk5ayFwc

[Cyborg 3,189]

Report this matter to help@tankionline.com along with the video and they should give you the crystals.

[Bydo 20,139]

you might have a issue with it .. due to you did have issues with your FPS and Ping was high .. it seems to be going high when gold is about to drop or when it do's so .. good luck and i hope you do get your crystals for it..

[CooperO 7,956]

You can try contacting TechSupport by filling out this form. Explain your problem and attach the video for proof. However, in your video it clearly shows that your ping was 999 at the time you touched the gold, so it's highly unlikely that they will refund you the crystals.

If this happens more often, you can use Standalone Flash Player, it might prevent your ping from spiking when a gold box is dropping. It's a problem more players have reported over time, so we will keep passing it on to the developers.

[Ninja 10,468]

Bro... U had it easy. :(

 

[HiS.RoYaL.HiGhNeSs 2,036]

As the above^

To catch the gold box you need low Ping, And that's depends on internet connection's stability and speed. And your Ping Unstable, This likely one of the reasons you didn't catch the gold box.

 

Here are some links that could help you to solve your high Ping:

1. Enter the game through this site
2. How to reduce lags
3. High ping
4. How to clear your browser cache.

If none of those work, usually when you restart your computer and/or clear your browser catch, it should make a better. Although, do those links first

Edited October 16, 2016 by HiS.RoYaL.HiGhNeSs