Who did this? :(

[Prince.Of.Life 85]

A thousand emotions strike me in the heart.

 

This is what happened to me when I opened my tanki account today. 

 

- 112K GONE

- all my crystals wasted 

-my hard work ruined

 

I just dont feel like playing this game anymore. Why did someone have to hack me and how did they do it ??

 

Sorry guys I just dont feel like playing anymore because someone managed to enter my account and ruined it. 

 

I dont even know how they managed it. I did not give my pass out to anyone :((

 

DOES ANYONE KNOW What i can do ?? PLS HELP

 

From Khani

[lukey0 27,543]

The best thing you can do is contact the help desk and explain your issue to them in detail. If you were hacked you should have your crystals refunded.

 

Don't lose hope yet. :)

Edited January 1, 2017 by CooperO
E-mail removed, special forms are used.

[Cyborg 3,189]

Read this article and follow the steps.

http://help.tankionline.com/topics/2355-i-lost-crystalsexpitems-from-my-account/

[HiS.RoYaL.HiGhNeSs 2,036]

Moved from Game Discussion.

• Make sure your account is not linked to Facebook. If it is, un-link it.
• Run a full system scan using a good anti-virus engine as you might have downloaded keylogger or spyware unintentionally.
• You can contact the Tech Support to recover your loss. Check this: I lost crystals/exp/items from my account

Also check a worth reading article here: How to protect your account against phishers, scammers, hackers.

[MAD.GEN1US 38]

 

Moved from Game Discussion.

• Make sure your account is not linked to Facebook. If it is, un-link it.
• Run a full system scan using a good anti-virus engine as you might have downloaded keylogger or spyware unintentionally.
• You can contact the Tech Support to recover your loss. Check this: I lost crystals/exp/items from my account

Also check a worth reading article here: How to protect your account against phishers, scammers, hackers.

 

 Why is it a problem if it is linked to facebook? 

[CooperO 7,956]

 Why is it a problem if it is linked to facebook? 

If someone has access to your facebook account, they can get access to your account even without knowing the password. 

Also, if a hacker links his or her facebook to your account, you can change your password all you want. The hacker will simply get access through facebook. 

[Epic_Space_Mango18 592]

I have an FB but never use it. Literally! all I did was link it to Tanki.

 

I'm like a ghost. My FB floats wayyyyyy out where the only thing that exists is itself.

 

Hackers can have fun finding me! :D