Tanki help desk is very unhelpful

[Epic_Space_Mango18 592]

Every time I contact them for a problem I need fixed they either respond in such a way not even related to the issue or they don't reply to begin with! When they do it's IMPOSSIBLE to get them to understand anything I tell them!

 

A good option is to fire them all and replace them.

[BFM 414]

LOL

[Epic_Space_Mango18 592]

They're also illiterate.

[stanzhang 3,291]

I think m0 in an m4 battle is clearly sabotage ^ :D

[Epic_Space_Mango18 592]

The support staff just explained you it wasn't, why do you insist? :D

They explained in a very bad usage of words :3

[DeathByBoss 104]

It depends. If the m0 person has other m3s/m4, then it is sabotage disguised as a bad garage. If that's actually all he has, it isn't sabotage, although it could possibly be hacking, and if it isn't hacking.... -_-

[NamesAreForNoobs 324]

It depends. If the m0 person has other m3s/m4, then it is sabotage disguised as a bad garage. If that's actually all he has, it isn't sabotage

It is a person who seriously can't manage their garage and powerlevels quite a bit or spends way too much time playing.

[Crip 4,735]

My experience with the Support Desk...

 

1st time) I sent an email, describing my situation (how I could not buy using any payment method other than Paysafe, and since I'm currently under 18 I must also buy the Junior version and asking whether Junior Paysafe was available as a payment method). They replied "No, but it will be introduced in October". I waited till mid-November before emailing again, asking why Junior Paysafe wasn't in the game. "Hello! Unfortunately, we don't have any exact information regarding the issue at the moment. Please use another payment method." was the response I received.

 

I clearly stated in my first email to them that I couldn't use any other method, since Gift Cards were down. Ah well.

 

2nd time) I emailed them about the availability of a nickname. They never replied.

 

3rd time) I waited a week before emailing the same question. I did get a response this time. Apparently Viper had purchased crystals, so even though it had been inactive for more than a year, I'd have to wait another 3 before I could claim it. I then asked why had the account's garage been reset (it had been reset to Smoky + Hunter M0 only). "Hello! Unfortunately, we don't have any exact information regarding the issue at the moment." was the response I received.

 

4th time) I emailed asking whether One4All card was available. Finding that it was not, I replied asking if it would ever be implemented. "Hello! Unfortunately, we don't have any exact information regarding the issue at the moment."

 

Sometimes I wondered whether I was talking to a bot...

 

5th time) This time they were actually helpful. I inquired as to whether several nicknames were available. Best response ever from them.

"Hello! Yes."

 

6th time) Probably slowed the process down, but after waiting for 4 days I emailed Support and asked why my nickname still hadn't been changed. They essentially replied "Back off, we're still checking you out" but in a politer form.

 

7th time) This was funny. I accidentally deleted my email containing "The Game" code. I emailed for a replacement, not seeing the "What if I didn't receive my code" link on the website.

 

 

 

 

 

 

Maximum of 7 days? The Game ends in 3 days...

 

:D Savage Tanki...

 

Anyway, got help from a friend who pointed me in the right direction. Thankfully I got a new code, otherwise I would have had to wait till this morning, when Support finally emailed me back telling me exactly the same thing as my friend did. I would have lost my place in The Game had I waited.

 

Anyway, those are my experiences. Not particularly impressed with their grammar ( Junior Paysafe not available, Sorry for inconveniences caused etc). I did write out a feedback, which wasn't very positive.

 

I know that they are busy with a lot of work, but if they took longer and actually helped with the problem it would make me think more highly of them.

 

Oh, I'm still waiting for my nickname to be changed :)

Edited January 6, 2017 by Savage

[Jwimmer 2,835]

I've only dealt with them once, and it was in Summer 2015. They were good back then. I've seen lots of complaints recently, not sure what happened.

[Phoenix.Rising 2,519]

@Viperspark

 

I too, also waiting for the name to be changed, I guess it will take ages. :mellow: They never got back in less than 24 hours like they supposed to.

Edited January 6, 2017 by Phoenix.Rising

[Crip 4,735]

@Viperspark

 

I too, also waiting for the name to be changed, I guess it will take ages. :mellow: They never got back in less than 24 hours like they supposed to.

How long have you been waiting?

[Phoenix.Rising 2,519]

How long have you been waiting?

Counting to 2 days now... :mellow: Too short period?

[Crip 4,735]

Counting to 2 days now... :mellow: Too short period?

My friend got it done in 3 hours.

 

I guess it all comes down to favoritism :P

[Zenyth 6,494]

Well, I haven't had many experiences with the help desk. The most recent and perhaps the only one till date if I remember correctly was my name change to 'Sagittarii'. Unlike the experiences above, I have something positive to tell y'all. I filled the nickname change application form a day before my birthday back in December. I got a timely response and a few checks ensued. I sent them an additional message saying it'd be good if they were able to get the name changed on my birthday itself. Guess what? They did it and I was happy with their work. 

 

I'll probably come back and write some more feedback about them once I'm done changing my alt's email address which is inaccessible as of now. :)

[Crip 4,735]

Well, I haven't had many experiences with the help desk. The most recent and perhaps the only one till date if I remember correctly was my name change to 'Sagittarii'. Unlike the experiences above, I have something positive to tell y'all. I filled the nickname change application form a day before my birthday back in December. I got a timely response and a few checks ensued. I sent them an additional message saying it'd be good if they were able to get the name changed on my birthday itself. Guess what? They did it and I was happy with their work. 

 

I'll probably come back and write some more feedback about them once I'm done changing my alt's email address which is inaccessible as of now. :)

Yes but you're a helper. They like helpers :P

 

But seriously, I could kinda do with them changing it fairly sharpish. I told all my friends on Sunday I had changed it and it's all gone a bit anti-climatic...

[Guest]

Well, there have been cases where the nickname was changed within few hours :p...I guess it depends on their workload. With the recent updates and christmas events, they must be having more than usual work being dealt by less than usual staff.

[Crip 4,735]

Well, there have been cases where the nickname was changed within few hours :P...I guess it depends on their workload. With the recent updates and christmas events, they must be having more than usual work being dealt by less than usual staff.

You're probably right Beko. I'll cut them a bit of slack :)

[Hanni 53]

They aren't that bad, my experience is that the replies do take time, but they do warn you that in advance, and I was also contacting them during Christmas time so they kinda had a heavy workload..

[Guest Maserati]

To be fair, they are not native English speakers, they try their best to acknowledge the situation and bring up the best solution. They think what is best for all players, not just one player, with the issue of an M0 Player playing with M4s. There could be several reasons, for that player to be playing on his M0s which are just, but as long as he is playing and not delibrately multing, then that is not a violation. They take time to respond to any problem, as they recieve so many, and within each problem they try to provide the best way around it. Howver other factors also come in place, such as spamming, raging, 'silly' questions, which all take valuable time for the Help Desk. This is why, you must atleast give them the respect they need and cooperate in a civil manner, otherwise they will feel less inclined to ensure the situation is 'nicely closed'.

[Epic_Space_Mango18 592]

To be fair, they are not native English speakers, they try their best to acknowledge the situation and bring up the best solution. They think what is best for all players, not just one player, with the issue of an M0 Player playing with M4s. There could be several reasons, for that player to be playing on his M0s which are just, but as long as he is playing and not delibrately multing, then that is not a violation. They take time to respond to any problem, as they recieve so many, and within each problem they try to provide the best way around it. Howver other factors also come in place, such as spamming, raging, 'silly' questions, which all take valuable time for the Help Desk. This is why, you must atleast give them the respect they need and cooperate in a civil manner, otherwise they will feel less inclined to ensure the situation is 'nicely closed'.

Oh? You make it seem like they're perfect angels when they straight up lied to me. I've given them proof of my situation yet they refuse to help. I understand the fact they have a lot of players to tend to, but it's no excuse to lie to me. Since I don't believe they'll help me, I'm trying to find any other authority that might actually try and hear me out at the least

[Worst.Name.Ever 9]

I want to say this in the nicest way possible in order to not get banned like I did on my big account... However the Help Desk I believe is just a bot responding to us who are not native English speakers and know exactly what they are doing. Here's a tip.. NEVER tell them you bought on your account.

[Epic_Space_Mango18 592]

I want to say this in the nicest way possible in order to not get banned like I did on my big account... However the Help Desk I believe is just a bot responding to us who are not native English speakers and know exactly what they are doing. Here's a tip.. NEVER tell them you bought on your account.

Why would I need to give them that information?

[Worst.Name.Ever 9]

Why would I need to give them that information?

Because when you email them sometimes they don't give you the new application form, they give you the other method where it gives you about 11 questions to answer, one of them being "Have you ever purchased crystals on your account" or something like that. I've tried it on 3 accounts and on 2 of them I said yeah I did buy... never got them back with the other one I said no and got it back.

[Guest]

Because when you email them sometimes they don't give you the new application form, they give you the other method where it gives you about 11 questions to answer, one of them being "Have you ever purchased crystals on your account" or something like that. I've tried it on 3 accounts and on 2 of them I said yeah I did buy... never got them back with the other one I said no and got it back.

That's completely unrelated and an obvious misunderstanding. They have data of all accounts and verify all questions, so if you lie, there's a probability of you never getting your account back.

[Real_Uchiha_Sasuke 189]

Donno about you guys .

But they usually give me an accurate answer within 4-5 hours , from the time I emailed them 

Wondering if I am lucky