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Problem in purchase of kit


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Respected sir/mam I bought matrix kit, but I don't know why it hasn't been added to my garage. Please help me I didn't even get refund of my crystals. Kindly solve my problem

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Refresh your Browser or whatever you are first and see if you get your crystals back, another way is to way the server restart and some players get their crystals refunded to them, if these options doesn't help than please contact the help desk and fill this application.

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This is the damn problem. Has happened to me since like x-mass, i have lost like 50k crystals in supplies and 20k on little acc ehen i bought a kit and it didnt get added. All what mods said os - refresh or message help@tanki. Did it help? - NO.

Why not? - Help@tanki replies i havent bought anything, and could NOT provide where my crystals got lost.

 

Sorry for your loss man, but it's like 1% chance to get back your crystals. (Sorry, but i'm saying this from expierience... many times expierienced this.)

 

 

Anyways.. Good luck..

Edited by Earth

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 Did it help? - NO.

Why not? - Help@tanki replies i havent bought anything, and could NOT provide where my crystals got lost.

If you provide them enough information than definitely you will get your crystals back, you need to provide them as much information as possible so they can make sure that the account belongs to you and if you really lost crystals or bought something and you didn't receive them than they give it you back if you do it properly. 

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