Guerrilla Legacy Module

[KILL-BILL-CHAUHAN 44]

I bought harvester kit in June 2016 it has titan, vulcan and guerrilla paint. After paint and protection module update of July 2016 I don't get Guerrilla Legacy Module. I didn't notice this for long time and when I came to know I contacted tech support but they are not able to understand me .

 

what can I do now?

 

[Hate 5,582]

I would recommend you to contact them once more and clear the whole thing for them nice and slowly, tell everything you could, try your best to make them understand you. 

 

Use this form to contact them since you are missing items from your account. 

 

Also the confirmation link (after filling the form) doesn't work on chrome and opera. If you open the confirmation link on chrome, It will open the application form again and it won't confirm, and you won't get a ticket number and moreover, that confirmation link won't work again. Therefore, you'll have to fill the form again so it is better to open the confirmation link on Firefox or Microsoft Edge. Good luck!

 

[KILL-BILL-CHAUHAN 44]

the link is for missing crystals

[Guest TSY_the_crazy]

the link is for missing crystals

Try this one. Loss of cry/items

[KILL-BILL-CHAUHAN 44]

what I am suppose to right in "Please specify the approximate amount of missing crystals"

[Guest TSY_the_crazy]

what I am suppose to right in "Please specify the approximate amount of missing crystals"

write 0 and add description of missing items in space below.

[Hate 5,582]

the link is for missing crystals

It is not only for missing crystals my friend. This is what it says:

 

 

So it is not only for crystals. If you want to read more info about it, you can find the link in here: How to write to TechSupport?

[I3eg-For-Mercy 1,102]

^ As he stated, basically you need to tell them that your "Guerrilla Legacy Module" isn't in your garage but the paint is, and that please check on the problem.

If you have any problems writing through that form... Please e-mail the tech support team via email help@tankionline.com and explain everything clearly with your nickname. They will serve you soon as possible :)

[TheMask321 159]

Same problem with me. Bought harvester kit way back in 2016 and now I see no protection module :(

[Hate 5,582]

Same problem with me. Bought harvester kit way back in 2016 and now I see no protection module :(

If you are sure that you bought the paint before the paint and protection separation update, feel free to do the same thing, it is at least better than doing nothing.

[TheMask321 159]

I filled up that form, put a dummy 100 crystals loss as no less than 100 was accepted. Stated there what was the missing item from garage, on what occasion. Also mentioned that no loss of crystals, 100 amount was dummy as we need to put something greater than 99 there :P

 

Lets see what happens

[Hate 5,582]

Well done, sometimes the confirmation link (after filling the form) doesn't work on chrome and opera. If you open the confirmation link on chrome, It will open the application form again and it won't confirm, and you won't get a ticket number and moreover, that confirmation link won't work again. Therefore, you'll have to fill the form again so it is better to open the confirmation link on Firefox or Microsoft Edge so you might as well keep this in mind. Good luck. :)

[Guest TSY_the_crazy]

I filled up that form, put a dummy 100 crystals loss as no less than 100 was accepted. Stated there what was the missing item from garage, on what occasion. Also mentioned that no loss of crystals, 100 amount was dummy as we need to put something greater than 99 there :P

 

Lets see what happens

You shouldn't have said 100 cry was dummy. You get 100 cry free. Enough for Wasp m0 :p :lol:

 

Very dishonest thing to do of course :ph34r: which is where thr question comes in. Do we get banned for doing that?

[TheMask321 159]

Got ticket! will be 24hrs from ticket in 1 hr

[Hate 5,582]

Good luck!

[TheMask321 159]

4 days no reply from Tanki!

Wierd

[Guest TSY_the_crazy]

4 days no reply from Tanki!

Wierd

Check your email again. They should reply within 24 hours. If not, send a screenshot here.

 

Dd you follow confirmation link?

Edited May 24, 2017 by TSY_the_crazy

[Hate 5,582]

Or perhaps is it after they said they will be back with an answer from you and if that is the case, they say ''it might take more than 7 days but normally we answer it in a short time'' or something similar like that unless it is the first message from the them in this case the ticket. 

[TheMask321 159]

No reply till now.

 

Edit: Wierd. They say I said that crystals were lost from my account (100) and i reported it after 2 months so they cant give back my crystals.

 

But

 

Who needs 100 crystals?

I need the guerilla legacy module!

I mentioned in the complaint that i dont want crystals I want guerilla module because After I bought harvester kit modules were implemented and I didn't receive that module.

Wierd :(

Edited May 28, 2017 by TheMask321

[maryam98 1,171]

Have you checked spam/junk in our mail?

[TheMask321 159]

Yep

[Hate 5,582]

If you didn't receive a reply from them within 7 days, you can fill the form again. 

[TheMask321 159]

No, I received a reply but they said as you have told us after 2 months they cant give back my crytals. which I wrote as 100 because no less than that were accepted. I even stated that no issue about crystals but issue is about the guerilla legacy module which i didnt receive but in reply they just told me about crystals :(

[Hate 5,582]

Try sending them a new one but this time use the other form which is meant for ''Other'' things and tell them everything you want to tell them. Here is the form. Good luck. :)

[Guest TSY_the_crazy]

Still no reply from TO :huh:?