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Unable to buy items from Tanki online shop


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 I used to buy items from tanki shop using my paypal account , but recently i can't buy anything , i get the following error message each time at the end of the process : ( Unfortunately, an error occurred while processing your PayPal payment. Please, make sure you have enough funds on your PayPal account, or try making the purchase later. You can also try using one of the other purchasing methods available in the game's payment section. )
       I also used my visa card but i get another error : ( an error occurred while processing your PayPal payment. Please try again later. ) , i have contacted Tanki online support via email , they replied me as following :
      Unfortunately, your payment has been declined by PayPal. You may try to do another payment attempt later.
If you see the same error message again, you should contact PayPal customer support.
As for VISA/Mastercard, your bank is unwilling to accept the transaction. You should contact your bank for more details regarding this rejection.
       As for PayPal, we do not have any problems with your payment on our side.

       My bank checked two times during this week and said that all is ok from theire side , and just to make sure that all is really ok , i made a small purshase from two gaming websites and it worked , why i can buy items in other websites and not from tanki online shop ? Please help me to solve this issue . Thank you in advance .

 

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If it isn't a problem on your bank's side, have you checked with PayPal yet?

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Yes i did . i get error message only on tanki shop .

Have you tried paying with another credit card other than your current one?

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Have you tried paying with another credit card other than your current one?

im not that rich :D  i have only one CC , i used it to buy cristals and other items from shop many times befor , but it's not working now , why ? i don't know .

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Just to be sure, you are choosing the country you live when you are buying the crystals right and not a different country?

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Just to be sure, you are choosing the country you live when you are buying the crystals right and not a different country?

  Yes the same .. this happen just when there is that Paypal special offer <_<

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try making a new pay pal account , there could be a issue on a payment the bounced or other issues. see if this helps or contact pay pal they could have your bank info put into the system wrong is another possibility

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try making a new pay pal account , there could be a issue on a payment the bounced or other issues. see if this helps or contact pay pal they could have your bank info put into the system wrong is another possibility

The idea of a new paypal is great , i will try that . Thanks man

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I have a friend who has the same issue. Is there any way of solving it without creating a new pay pal account?

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What kind of problem? Same as this one is a bit similar one but quite different?

Same.

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New paypal account didnt work either .Same error that i get only in Tanki online . Please solve this issue that i can  buy something from tanki  shop . thanks .

Edited by G-FORCE_01
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New paypal account didnt work either .Same error that i get only in Tanki online . Please solve this issue that i can  buy something from tanki  shop . thanks .

Let's see how long they take to resolve this issue. Last year I had an issue buying from the shop at the beginning of the sales WEEK. They did not resolve the issue until the sales were over.   <_<

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Hmm... not much can be done by the helpers, try contacting the help desk themselves in case you didn't do it yet and see if you can resolve the issue or problem with them. Use this form to contact them and explain your problem in detail please. 

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