No reply from Help Desk

[CooperO 7,956]

This games support team is bs I can't even send one of those message things because I got hacked and I have to enter a valid email when it got changed so I can't even complete the forms and I think they are refusing to respond I am so furious right now with this support I will give bad reviews everywhere on this game if I don't get my stuff back that I paid for

You need to enter a valid e-mail address indeed, but it doesn't have to be the e-mail address that is linked to your account. Something else you should be aware of is that the confirmation link after sending the form doesn't always work on Chrome or Mozilla, it's advised to use Edge or Internet Explorer to open the confirmation link.

 

 

My Awesome44 account was blocked

 

I was suspended because my paypal card refunded my purchases. Tech support thought I was stealing money. It wasn't my fault

 

;( I want it back

 

We've looked into the matter and found that the technical support has replied to you many times, even though you've submitted at least 10 new forms about the same issue. Also, as this seems to be an issue with PayPal, I suggest you contact PayPal about why your purchase was cancelled. 

[RailgunKing44 1]

You need to enter a valid e-mail address indeed, but it doesn't have to be the e-mail address that is linked to your account. Something else you should be aware of is that the confirmation link after sending the form doesn't always work on Chrome or Mozilla, it's advised to use Edge or Internet Explorer to open the confirmation link.

 

 

 

We've looked into the matter and found that the technical support has replied to you many times, even though you've submitted at least 10 new forms about the same issue. Also, as this seems to be an issue with PayPal, I suggest you contact PayPal about why your purchase was cancelled. 

You work for tech support? How do you know that I've submitted at least 10 forms?How do I contact PayPal? I have this one hunch that when I made the purchases through paypal, tanki online didn't claim the purchases before the 30 day deadline. I have it in an image above. When you say the confirmation link doesn't work properly on chrome, what do you mean? I receive my confirmation links every time and confirm. Is it the process of confirming does Tech support not receive my form?

 

Does PayPal have an email?

Edited June 27, 2017 by RailgunKing44

[RailgunKing44 1]

When you say chrome doesn't work, what do you mean?

 

I've received numerous responses before but recently I've been getting really high ticket numbers and not getting responses quickly :(

 

I can send another form about my hunch and I did contact PayPal, yet to have a response.

  CooperO, do you believe that I am innocent while reading through previous posts?

If so, you could get in touch with tech support as you did before when you were digging for info :)

 

That would be greatly appreciated

[CooperO 7,956]

When you say the confirmation link doesn't work properly on chrome, what do you mean? I receive my confirmation links every time and confirm. Is it the process of confirming does Tech support not receive my form?

 

If it doesn't work, you will just be redirected to the form again. If confirmation works for you, you have nothing to worry about.

[RailgunKing44 1]

If it doesn't work, you will just be redirected to the form again. If confirmation works for you, you have nothing to worry about.

Great, I sent a form 1 day ago, I will wait another day and create a new email account so that the ticket number will be low and they might respond to me within 24 hours. Unlike the last few I've sent -_- :ph34r:

[CooperO 7,956]

Great, I sent a form 1 day ago, I will wait another day and create a new email account so that the ticket number will be low and they might respond to me within 24 hours. Unlike the last few I've sent -_- :ph34r:

That's not how it works, it depends on the workload they have. You sending new forms over and over, only results in your request moving towards the back of the line again.

[RailgunKing44 1]

That's not how it works, it depends on the workload they have. You sending new forms over and over, only results in your request moving towards the back of the line again.

Ok, so, its been 2 days since I sent my latest form, how long to wait to send the form with the actual evidence from PayPal?

[RailgunKing44 1]

I really can't wait, I really want it back now. Ahhhhh the urge

 

How long till I should send another form that will get a rather quick response ( less than 24 hours ) ?

[I3eg-For-Mercy 1,102]

I really can't wait, I really want it back now. Ahhhhh the urge

 

How long till I should send another form that will get a rather quick response ( less than 24 hours ) ?

Don't send another form.

 

 

 

Does PayPal have an email?

Check this link for instructions

[RailgunKing44 1]

Don't send another form.

 

Check this link for instructions

I checked the link, it helped. But you don't get it, the last form I sent didn't have the evidence I need to prove that I'm innocent. It's been 3 days now but if I don't send another one, what are the chances of a response?

 

Plus, they do say " we will get back to you within 24 hours "

 

If they don't do that how can we trust that they will respond?

 

They could just make us wait more :(

 

I will keep waiting, then send another form if there is no response from them after about 2-3 days.

 

I can't keep waiting, it's killing me :(

[Fresh 2,390]

Be patient and make sure that you can show proof of previous purchases. They will ask for your IP address for confirmation. 

[RailgunKing44 1]

Be patient and make sure that you can show proof of previous purchases. They will ask for your IP address for confirmation. 

I am being patient and have proof of purchases. What is an IP address? How do I use an IP address for confirmation?

 

Someone plx help me :)

[RailgunKing44 1]

6 days since I sent last form, how much longer do you recommend I wait before sending my actual form with real evidence?

[I3eg-For-Mercy 1,102]

I am being patient and have proof of purchases. What is an IP address? How do I use an IP address for confirmation?

 

Someone plx help me :)

Simply an IP address is a unique number that identifies a computer which is using the internet.

When you take your account, every log to your account is been saved in Tanki's database, so they record your IP address too. So they can determine between yours and an intruders' 

When tanki asks you will provide your IP address or they will check it in a problem to confirm the account is yours.

[RailgunKing44 1]

Simply an IP address is a unique number that identifies a computer which is using the internet.

When you take your account, every log to your account is been saved in Tanki's database, so they record your IP address too. So they can determine between yours and an intruders' 

When tanki asks you will provide your IP address or they will check it in a problem to confirm the account is yours.

How do I find my IP address? Where do i go to find it? Does tanki keep it in a private place?

 

Someone plx help me

[RailgunKing44 1]

Why has no one responded in 4 days ?

 

Would really appreciate it if someone could help me based on what I said above.

 

thx, plx respond :)

[Hate 5,582]

How do I find my IP address? Where do i go to find it? Does tanki keep it in a private place?

 

Someone plx help me

An IP address (or Internet Protocol address) identifies each networked computer and device on a network as  @I3eg-For-Mercy explained already. When you sign up with Internet service and connect your modem, your ISP assigns you a public IP address. This address is how you communicate with all the other devices out there on the public Internet. But, you’ve likely got multiple computers and other devices on your network—each of which needs its own IP address. So, how does that all work and how can you find out what all those IP addresses. 

 

The answer to all this IP address wizardry is that your router—whether it’s a standalone device or a modem/router combo unit—essentially serves as a bridge between two networks. In a typical home network, a router has a public IP address on the Internet. The computers, smartphones, game consoles, and other devices behind the router each have a unique private IP address on the home network. The router acts as an intermediary, forwarding traffic to the local IP addresses that request it. From an outside perspective, all devices on the home network are communicating with the Internet from a single public IP address and this is more than enough for Tanki Online for example whenever you are asked in the forms you fill whether it is nickname changing, etc.

 

In case you want to find your public IP address, the easiest way  is by asking a website, or simply writing on google ''what is my IP address ''since that website sees your public IP address and can tell it to you. There are plenty of websites but I would recommend you using the site ip4.me because it’s quick, ad-free, and will show your IPv4 address—the four part address you’re most likely looking for—rather than the more complicated IPv6 address that your network is likely also configured to use. Just visit the site and it will show you your public IP address.

 

On most full computing platforms—like Windows, MacOS, and Linux—you can often find the information quickly using the Command Prompt or Terminal. For example, in Windows, you can open the Start menu, search for Command Prompt, and press Enter. Then type ipconfig in the Command Prompt that appears and press Enter—you’ll get to what you’re looking for in no time.

 

Note that if your computer is connected directly to the Internet with no router sitting in between—something I really don’t recommend—your computer’s IP address is a public IP address.

 

 

 

• Sometimes, you might need to know the private IP address of a device or your network’s public IP address—or maybe both.
• Your computer likely has public and private IP addresses. You’ll need the IP address if you’re hosting server software – the client computers will need your computer’s IP address to connect to it.
• How to find your IP address on almost every platform. 

 

And lastly but not least, you should also know that unlike street addresses, IP addresses aren’t necessarily fixed. Unless you’ve purchased a static address from them, your ISP may occasionally assign you a new public IP address. And, unless you’ve configured static IP address assignments for your local devices, your router may occasionally assign your devices new IP addresses.

 

 

 

 

 

On most full computing platforms—like Windows, MacOS, and Linux—you can often find the information quickly using the Command Prompt or Terminal. For example, in Windows, you can open the Start menu, search for Command Prompt, and press Enter. Then type ipconfig in the Command Prompt that appears and press Enter—you’ll get to what you’re looking for in no time.

[M-axis 589]

I'm wondering if this is a troll forum :p The poor chap...

[RailgunKing44 1]

This is not a troll forum -_-

 

Hate, woooow you wrote a lot, I sort of know how to find it now, will I need to mention it in the form I send? Or will tech support ask for it at a later time?

 

I will send a form right now, with evidence from paypal relating to unclaimed purchases and the 30 day deadline for refunds if the purchase is not claimed by the receiver.

 

Hope you had a good holiday

 

thx

[RailgunKing44 1]

OMG It has been more than 24 hours since I sent the form with actual evidence *. I am so sick of waiting, someone plx tell me they have a big workload or if a ticket number of 2983581 is the problem......

 

I haven't sent a form in 10 days, and I send a new one with a different email and I get this ticket number :(

 

What is this, I don't want to be kept waiting.

[Hate 5,582]

Ticket number is a good sign if you have got it so it is going well.  Getting a ticket number means that your application has been received. When did you got the ticket may I ask?

[RailgunKing44 1]

Ticket number is a good sign if you have got it so it is going well.  Getting a ticket number means that your application has been received. When did you got the ticket may I ask?

Straight after I sent the form. But 2983581 sounds pretty low

 

Wish it was a quick response

[Hate 5,582]

With all the updates, requests such as all the players changing their nicknames, account blocking, etc... I'm sure they have a lot of work to do or I assume so but patience is gold. A matter of time. :)

[RailgunKing44 1]

With all the updates, requests such as all the players changing their nicknames, account blocking, etc... I'm sure they have a lot of work to do or I assume so but patience is gold. A matter of time. :)

No response yet, I feel like they will never respond to me because I've sent to many previous forms.

 

I am being patient though :)

[RailgunKing44 1]

It's almost been 4 days -_-

 

I don't think they have a large workload, I reckon they won't ever respond to me :(

 

Can someone plx tell me if my ticket number of 2983581 is the problem for why I am waiting for so long.

 

Probably is the last ticket number. What I don't get is, they say " we will get back to you within 24 hours " but they rarely do :(

 

Im being patient but its been over a month since Awesome44 was suspended and I am getting really annoyed as I am so sick of waiting !!!!