Gold Box problem

[rebar619 41]

My tank will not collect gold boxes. There have been three in the past few days that I have been directly under the box and it will not credit me the box. Instead, the next tank will get the box. I did a test on a map with only myself and one other tank and still I couldnt collect the box I dropped. This is incredibly frustrating. No, I dont have any lag issues when this happens. Please fix.

[unholycloak5 1,814]

Can you properly collect drop boxes? It may be a problem if your ping is above 400. 

[rebar619 41]

Can you properly collect drop boxes? It may be a problem if your ping is above 400. 

I can collect drop boxes, but the gold boxes dont take. I understand strange things happen sometimes, but there have been enough lately that there is something wrong. My ping has not been above 400 at the times of these issues. 

[rebar619 41]

Just happened again on the Highland map. The GB went right through me. What is going on?

[Kurt_KurtDGreat 2,259]

If your ping is relatively stable and once gold falls your ping shoots up and thus you can't take it, then that is a problem with the servers. A few months ago, I reported me lagging through a gold box when I had regular ping right after, and help desk gave me 1000 crystals back. I'm not quite sure if they still do it, but you can always try I guess, unless someone can confirm it's still being done :)

[SprayGround 2,851]

Could be fault in your internet connection, try restarting your router and see if that helps.