I am not able to buy anything from the Shop

[pizzaboy_Superman 6]

I am not able to buy anything from the shop.When i try to make a transaction and imput the right credit card information it always says that there is an error in the buying process.Even though i have enough balance to buy an item from the Shop.If i could please get some support it would be nice. 

 

-Read my reply for fuller explanation down below 

Thank you

Edited June 22, 2019 by pizzaboy_Superman

[u812ic 1,629]

That has happened to me on occasion. I have an account on PayPal, my credit card is registered with them, so I don't need to put the numbers in, yet I still get the error message. I don't know what causes it. When it happens, I go back a few hours later or the next day and the transaction goes right through. 

[CabbageRoll 3,018]

When it happens, I go back a few hours later or the next day and the transaction goes right through. 

That is how developers will lose money, few seconds are deadly for companies and here we have tanki which has permanent problems going around for years

[u812ic 1,629]

That is how developers will lose money, few seconds are deadly for companies and here we have tanki which has permanent problems going around for years

If players want to spend the money badly enough, they'll get a bit upset, as you are, but they will come back and try again. Are you of the mindset that, because you got the error message, you will never try to buy anything from the store ever again, for as long as you play Tanki? I think not. You, like other players will try again at some point. It may not be for the same item, but you will try again. The Devs know it, so they aren't losing out on anything. 

[tiger99571 16]

i cant buy and its my birthday :(

[pizzaboy_Superman 6]

The thing is..Because they changed the website where you apply the payment(entering the credit card information) it will not take it as right even thought all of the info is Up-to-date and correct.Any reason why?( I use Visa)

Edited June 22, 2019 by pizzaboy_Superman

[u812ic 1,629]

I think I read, once, that it was a communication problem between the pay server and Tanki, similar to lag. I have also read that if the pay server is experiencing activity overload the transaction won't go through. In both cases, you have no other choice than to try again later. I don't know if this is your problem, I'm just grasping at straws like everyone else.

[The_End_Is_Near 146]

This happend to me last year when I was trying to buy something. This also caused my VISA card to freeze for a week and it took that long to repair it back to normal, and since that I didn't buy a single thing..

[u812ic 1,629]

Well, lo and behold. This morning I tried to make a purchase from the Store, and now I'm having issues. I contacted PayPal Customer Service via chat. She said to clear my browser and cache. If that didn't work to try using a different browser. If that didn't work to contact the business using PayPal. I tried all her suggestions and none of them worked. I clicked on the "Report" button, filled out the form and sent it in. I went into my email account and clicked on the verification link. Now all I can do is wait. 

 

EDIT: Update...Tanki Customer Service has given me a ticket number and will keep me in the loop, though this loop may take up to seven days. 

Edited June 23, 2019 by u812ic

[CooperO 7,956]

I am not able to buy anything from the shop.When i try to make a transaction and imput the right credit card information it always says that there is an error in the buying process.Even though i have enough balance to buy an item from the Shop.If i could please get some support it would be nice. 

 

-Read my reply for fuller explanation down below 

Thank you

You can contact the customer support via this form, they are in the best position to offer you help regarding payment issues.

 

Closed.