Downtime for maintenance

[Viking4s 10,791]

well i cant even load into the login page, it just keeps loading and loading forever.

btw i use the client

You need to clear your cache as follow

- Tanki Client https://help.tankion...e-clients-cache

if not working re-instal the client (not ideal)

 

 

 

If not, what else? Enlighten us please.

Edited July 16, 2019 by Viking4s

[Shaftermath 185]

I still can't  get  it to load the login screen  either. It's been like this for 2 days now.

 

It's not the cache (I cleared that)

 

I've tried two different  PCs at home - same result.

 

I use IE  browser.

 

Can anyone  help., please?   I've lost 2 days of premium bonuses, and I'm not a happy tanker.

[Thiedes 1,106]

 

 

Hey there, Tanki online is Up and running fine.

I'd suggest you to install the TankiClient > ( Click to download )

Or maybe on Chrome or Firefox, either way i'm able to login through the client and chrome

An alternative solution which i dunno if it would work, try using VPN (browser) perhaps  (based on personal experience)

[Shaftermath 185]

Thanks Thiedes

 

I don't trust the Tanki client - I'd only use a browser.

 

Firefox doesn't work.

 

Chrome does allow me to  log in,but the mouse controls don't work (it doesn't fire on the left button, or turn left and right, so that's a non-starter.  I really need IE working again.

 

If I can't get this fixed (and does anyone know why IE's suddenly stopped working?), then I might try VPN,  but I  might just call it a day and cure this addiction.

 

Cold turkey won't be easy.

[Devoid 2,601]

Hey there, Tanki online is Up and running fine.

I'd suggest you to install the TankiClient > ( Click to download )

Or maybe on Chrome or Firefox, either way i'm able to login through the client and chrome

An alternative solution which i dunno if it would work, try using VPN (browser) perhaps  (based on personal experience)

Can you, or someone that can fix game issues, investigate a particular issue I have with the client?

Immediately after I click "Play" on the client, it closes the window, and only shows a white box when I hover over the application symbol on my taskbar, instead of loading into the game.

I tried waiting for a while to see if it would work, it did not. I tried uninstalling and reinstalling the client, still didn't work. This is a major issue for me, as the client is my only way of playing Tanki at 60 FPS, while maintaining decent graphics.

Thanks!

[CooperO 7,956]

Can you, or someone that can fix game issues, investigate a particular issue I have with the client?

Immediately after I click "Play" on the client, it closes the window, and only shows a white box when I hover over the application symbol on my taskbar, instead of loading into the game.

I tried waiting for a while to see if it would work, it did not. I tried uninstalling and reinstalling the client, still didn't work. This is a major issue for me, as the client is my only way of playing Tanki at 60 FPS, while maintaining decent graphics.

Thanks!

Reinstalling the client unfortunately does not clear all the cached info from the client. Have you tried the steps in this article?

You may also want to clear Internet Explorer's browser cache, since Flash uses that cache to store data as well. If this doesn't solve your issue, you should try creating a topic on our help site.

[CAPiano 40]

what did you do for server maintenance?

[Shaftermath 185]

If this doesn't solve your issue, you should try creating a topic on our help site.

Thanks CooperO. I've exhausted all the help currently available on this site, and have created a new help topic, as you suggested.

 

 

https://help.tankionline.com/communities/10/topics/59328-unable-to-load-game-through-ie-browser

Edited July 17, 2019 by Shaftermath

[Devoid 2,601]

Reinstalling the client unfortunately does not clear all the cached info from the client. Have you tried the steps in this article?

You may also want to clear Internet Explorer's browser cache, since Flash uses that cache to store data as well. If this doesn't solve your issue, you should try creating a topic on our help site.

Thank you so much! It worked!  :rolleyes:

[ARPSECTOR 14]

You need to clear your cache as follow

- Tanki Client https://help.tankion...e-clients-cache

if not working re-instal the client (not ideal)

 

If not, what else? Enlighten us please.

thank you soooo much! it works now! It was torture, not being able to play for a few days.

[CooperO 7,956]

what did you do for server maintenance?

It's just maintenance to the servers, to make sure they can continue to run properly. It didn't bring any new features to the game.

[Rocket_Raccoon_XXX 1,507]

Noice.

[RIDDLER_8 5,552]

Today, there is a fatal error in Tanki Online. Below I uploaded a screenshot for proof that it's true.

 

 

Please fix this fatal error.

[Shaftermath 185]

Thanks CooperO. I've exhausted all the help currently available on this site, and have created a new help topic, as you suggested.

 

 

https://help.tankionline.com/communities/10/topics/59328-unable-to-load-game-through-ie-browser

I'm still 'awaiting moderation' for the problem I posted. Does anyone actually check the help site?

[CooperO 7,956]

I'm still 'awaiting moderation' for the problem I posted. Does anyone actually check the help site?

Yes, they do, the people that are managing the help site are listed here.

[snakebite-1 0]

After 15th update I have not been able to sign on to play. I press the PLAY button then the sign on screen appears empty but the sign on box does not appear. help!

Sign in box does not appear since 15th update - so can not play - help!

[CooperO 7,956]

After 15th update I have not been able to sign on to play. I press the PLAY button then the sign on screen appears empty but the sign on box does not appear. help!

Sign in box does not appear since 15th update - so can not play - help!

Please visit our help site to find a solution to your problem.