Did not recieve gems after taking gold box

[Thunderwhip2.0 40]

Hello, 

During the cosmonauts event I caught a gold box and it showed on the screen saying I caught it but I did not recieve any cystals nor did it go into my missions. Please tell me what i can do. Thank you.

[Toby 2,938]

It may have happened that you actually caught a Black Box (which doesn't contain the regular 1000 crystals of a normal gold box but a container), which is very similar (and on a quick glance almost quite the same) to that of the current Cosmonautics Day holiday gold box (plus it's very hard to see exactly which of the two you may be catching due to the rocket explosions at the golds' drop zones). Please check if you've got a new container sitting in the Containers section of the game — that'd be a good way to start off.

As for the missions' progress, you're required to visit the 'Special' tab of the Missions section of the game (only available in the HTML5 version) prior to starting completing a special mission (such as the current holiday Madness gold box one), otherwise any of your progress toward it won't begin to count until you do that. Have you checked the Special missions' tab prior to catching that box?

[Towns 574]

Hey!

Try reloading or closing and re-opening the client after battle. This is most likely a visual bug.

[Thunderwhip2.0 40]

Well after that i played like 6 games and nothing changed.

[Thunderwhip2.0 40]

exept that i earned cystals from those games.

[Thunderwhip2.0 40]

29 minutes ago, ControlledChaos said:

It may have happened that you actually caught a Black Box (which doesn't contain the regular 1000 crystals of a normal gold box but a container), which is very similar (and on a quick glance almost quite the same) to that of the current Cosmonautics Day holiday one (plus it's very hard to see exactly which of the two you're catching due to the rocket explosions at the golds' drop zones). Please check if you've got a new container sitting in the Containers section of the game - that'd be a good way to start off.

As for the missions' progress, you're required to visit the 'Special' tab of the Missions section of the game (only available in the HTML5 version) prior to starting completing a special mission (such as the current holiday Madness gold box one), otherwise any of your progress toward it won't begin to count until you do that. Have you checked the Special missions' tab prior to catching that box?

Oh it's a possibility that i caught a Black Box. I wasnt looking carefully. I did not check the special missions before so that explains why it didn't appear in the special missions. Thank you for solving my problem I really appreciate it. (I did not know Black Boxes give containers instead of cystals).

[Toby 2,938]

19 minutes ago, Thunderwhip2.0 said:

Oh it's a possibility that i caught a Black Box. I wasnt looking carefully. I did not check the special missions before so that explains why it didn't appear in the special missions. Thank you for solving my problem I really appreciate it. (I did not know Black Boxes give containers instead of cystals).

You're welcome! In the future always make sure to visit the Special missions' tab first prior to starting completing a special mission.

Have you checked if you've received a container to your account (just so we can be completely certain)?

[featwasath 267]

10 hours ago, Thunderwhip2.0 said:

Oh it's a possibility that i caught a Black Box. I wasnt looking carefully. I did not check the special missions before so that explains why it didn't appear in the special missions. Thank you for solving my problem I really appreciate it. (I did not know Black Boxes give containers instead of cystals).

Go to your garage & see whether you have a new container (the one that we assume you got from a black box)

[Thunderwhip2.0 40]

13 hours ago, ControlledChaos said:

You're welcome! In the future always make sure to visit the Special missions' tab first prior to starting completing a special mission.

Have you checked if you've received a container to your account (just so we can be completely certain)?

Yep I caught a Black Box. There is a container in my garage. Sorry for responding late in my timezone it was night. Thank you all!!!

[Toby 2,938]

7 minutes ago, Thunderwhip2.0 said:

Yep I caught a Black Box. There is a container in my garage. Sorry for responding late in my timezone it was night. Thank you all!!!

Awesome.

 

Answered.