Complaint Book

[Guest]

agreed

It was decided to disable the crystal drops, as they were bad for the dynamic of the game and were creating imbalance - http://en.tankiforum.com/index.php?showtopic=231802

[r_I_already_won0 2,339]

Could you please change the appearance of the smiley emoji? It looks too stupid (as in the impression you get from the poster). This is probably due to the mouth extending too far up the face. Thanks. :P

 

 

LOL

[Blackdrakon30 2,943]

Could you please change the appearance of the smiley emoji? It looks too stupid (as in the impression you get from the poster). This is probably due to the mouth extending too far up the face. Thanks. :P

 

 

LOL

:) I agree with this sentiment.

 

In all seriousness, I do think that it would be slightly nice to have the mouth ends slightly shorter. Of course this isn't an urgent issue or anything, but would be a nice improvement for the forums.

[BLASTER872 1,892]

1. But nothing's done about it

2. Mhm, they could take some really good ideas thou. But true, the majority aren't game designers.

3. I have to disagree there. I've already stated my reasons a long time ago, so I won't do it again.

4. +++

5. They solved the lack of PRO pass problem for sure.

6. I liked the balance update more than some other ones. While the changes IMO were too big, Thunder wasn't UP and some good stuff happened.

7. Would agree there. Drakon nug I'm the example of F2P dominance buyers with their M2 50/50 stand on even ground with my heavy MUed M3.

8.  Paints are nug why even buy them outside a kit. Alright alright I got Bulldozer mainly for Emerald.

9. See 7

 

About the last part, dan, things are earned with effort

[BLASTER872 1,892]

Umm about 99% of the player-base. .__.

 

Gee's making a good point... you've sorta brought this upon yourself.

Yeah, you don't "afford" an M1 by MUing your M0 all the way there..

 

You "blast" your way up to an M3 and MU it

 

btw, I bought my first M1 kit (Striker) in this account (This is my second account I started, but my best one, first one is Master Corporal with an M0 Twins with like 40 MUs) in a week. Playing about 1 hour a day. Casually.

[Moraine 5,877]

I have a complaint about the blocklist thingy, everytime I log off, my blocklist clears itself .-. Everyday I need to block all my haters again and again x_x

Will report to devs but check if you've set your browser to automatically clears cache or any data, that's what deletes block list. 

[SnowWhiteKing 1,372]

^She is right. Maybe you are using some anti-virus which is clearing cache everyday. :lol:

[SentinelTower 6]

Smart Cooldowns have a massive problem... they continue to allow players to use Repair Kit immediately after a Double Damage or Double Armor drug, with absolutely no delay in between. Combining a Double Armor and Repair Kit on a low-health tank effectively quadruples the tank's health in about 2 seconds, and anyone who has basic mental functions can see how imbalanced this is.

 

If Tanki is going to do another rebalance, they should focus more on drugs and less on underused turrets and hulls.

[Euan_Hooelse 0]

Having asked a question about how to make a complaint my request has been deleted without any explanation or advice where to go if this is not the correct place to ask questions. 

[beaku 2,656]

Having asked a question about how to make a complaint my request has been deleted without any explanation or advice where to go if this is not the correct place to ask questions.

Your post was removed as it contained an inappropriate nickname. You can report them in Chat Violations section.

Also, I have sent you a Personal Message with more information. Please check that.

[memphisNL 0]

Since the Tanki God's have decided to take away creating a match when none are running, who is the ***** in charge of making nothing but death matches and no CTF Matches?  The lower ranks have practically no choices in matches and get frustrated and leave the game. The players online are at the lowest quantity i've ever seen. Now what's wrong with that picture?  Are the people in charge of making these decisions on bad drugs in Russia or Malta or wherever they are?   And why did the parameters of a Shaft change as far as reload time, turret speed etc, after "i" already purchased it with my money?  if i own it outright i should retain the original parameters and should be allowed to retain those tank features.  I Personally know over 85 players that have left the game totally in disgust...and they were cash paying customers. Is that Tanki's goal?

i agree with u and u know what tanki does noet give a dam about players, this game is dying by the day the servers are empty and the ones u can join are full of druggers(big loosers) but they dont listen to the real players aonly the ones showing the money....

[SwiftSmoky 8,445]

There are a bunch of problems, things that really bug many people even though they are not important enough for the game developers to focus on them and change them. It's mostly things that don't affect most of the players and really small things that you can easily tell someone who's complaining about them "deal with it, you'll be ok without it".

From what people say, the developers focus on some projects and stay focused on them without taking care of other small things from time to time. I understand it's good to keep them focused on one task at a time and not mess around with random things all the time, this is exactly how it should be. But the problem with what's happening now is that these small annoying things that could improve the game a whole lot for some players, are never taken care of, because there are always high priority plans that will be the next task for the developers before whatever these little (and not so important for most players) changes might be. But if you make yourself a list of all these small suggestions and complaints from people, you'll see that overall it's the whole community who suffers from these little complaints being ignored and put away as low priority stuff. For each and every part of the community, there is at least one thing little they complain about. What I have on top of my head now is parkour stuff (like equipment change time limit that forces people to leave the battle to change equipment several times when experimenting with different equipment for a parkour trick, and sky kill zone that makes the biggest jumps impossible because whenever you get a really good jump you self destruct...) but I've heard a lot of complaints from other communities too, things that are low priority that got a reply like "you're right, I'll pass this feedback to the developers. But I don't know if they plan working on parkour mode."

 

All of these things will never be taken care of, and will keep annoying players forever unless you do something about it some time very soon and not keep delaying it for something with higher priority. I suggest, no, I ask you, please, do a big favor to all of us and dedicate some time in the very near future for taking care of all of these small problems together. No need to make the developers lose focus every time there is another small complaint, just collect all complaints about small changes that can be done quickly, and have one or a few days (might be half a week, or half an hour, it really depends on how simple will these small complaints be) of the developers going through a list of all of the requests for small changes, and finally taking care of all the things that are bugging the players but aren't such a big deal to make it to the high priority projects list.

You can have the moderators of the ideas and suggestions forum collect all the small complaints and make the list for you, or start a new forum topic asking for all the small changes people would like to see in the game. I definitely have a few things to add to this list.

 

 

Thank you for your time and have a nice life :)

[Spit_Fyre 334]

No need to make the developers lose focus every time there is another small complaint, just collect all complaints about small changes that can be done quickly, and have one or a few days (might be half a week, or half an hour, it really depends on how simple will these small complaints be) of the developers going through a list of all of the requests for small changes, and finally taking care of all the things that are bugging the players but aren't such a big deal to make it to the high priority projects list

 

^ Point.

This would make a huge difference in player attitudes.

[GeeVuh 1,647]

^ TL;DR
 

Many problems, a lot of complaints. Most complaints are ridiculous. Devs are very focused on one thing at a time. SwiftSmoky suggests, no, asks, please, to have the developers create a bit of time to read over the complaints, and fix the easier ones.

[Yisroel.Rabin 16,224]

There are a bunch of problems, things that really bug many people even though they are not important enough for the game developers to focus on them and change them. It's mostly things that don't affect most of the players and really small things that you can easily tell someone who's complaining about them "deal with it, you'll be ok without it".

From what people say, the developers focus on some projects and stay focused on them without taking care of other small things from time to time. I understand it's good to keep them focused on one task at a time and not mess around with random things all the time, this is exactly how it should be. But the problem with what's happening now is that these small annoying things that could improve the game a whole lot for some players, are never taken care of, because there are always high priority plans that will be the next task for the developers before whatever these little (and not so important for most players) changes might be. But if you make yourself a list of all these small suggestions and complaints from people, you'll see that overall it's the whole community who suffers from these little complaints being ignored and put away as low priority stuff. For each and every part of the community, there is at least one thing little they complain about. What I have on top of my head now is parkour stuff (like equipment change time limit that forces people to leave the battle to change equipment several times when experimenting with different equipment for a parkour trick, and sky kill zone that makes the biggest jumps impossible because whenever you get a really good jump you self destruct...) but I've heard a lot of complaints from other communities too, things that are low priority that got a reply like "you're right, I'll pass this feedback to the developers. But I don't know if they plan working on parkour mode."

 

All of these things will never be taken care of, and will keep annoying players forever unless you do something about it some time very soon and not keep delaying it for something with higher priority. I suggest, no, I ask you, please, do a big favor to all of us and dedicate some time in the very near future for taking care of all of these small problems together. No need to make the developers lose focus every time there is another small complaint, just collect all complaints about small changes that can be done quickly, and have one or a few days (might be half a week, or half an hour, it really depends on how simple will these small complaints be) of the developers going through a list of all of the requests for small changes, and finally taking care of all the things that are bugging the players but aren't such a big deal to make it to the high priority projects list.

You can have the moderators of the ideas and suggestions forum collect all the small complaints and make the list for you, or start a new forum topic asking for all the small changes people would like to see in the game. I definitely have a few things to add to this list.

 

 

Thank you for your time and have a nice life :)

You have a good main point - Take a day or so to sort out all the minor yet important changes to the game which can be helpful to many players.

 

But, if you really wanna prove your point, I suggest YOU make a list of all the minir changes you have in mind.

 

Of course, I'm in no state to speak on behalf of the devs or anything, but I can give your friendly advice.

[Blackdrakon30 2,943]

There are a bunch of problems, things that really bug many people even though they are not important enough for the game developers to focus on them and change them. It's mostly things that don't affect most of the players and really small things that you can easily tell someone who's complaining about them "deal with it, you'll be ok without it".

From what people say, the developers focus on some projects and stay focused on them without taking care of other small things from time to time. I understand it's good to keep them focused on one task at a time and not mess around with random things all the time, this is exactly how it should be. But the problem with what's happening now is that these small annoying things that could improve the game a whole lot for some players, are never taken care of, because there are always high priority plans that will be the next task for the developers before whatever these little (and not so important for most players) changes might be. But if you make yourself a list of all these small suggestions and complaints from people, you'll see that overall it's the whole community who suffers from these little complaints being ignored and put away as low priority stuff. For each and every part of the community, there is at least one thing little they complain about. What I have on top of my head now is parkour stuff (like equipment change time limit that forces people to leave the battle to change equipment several times when experimenting with different equipment for a parkour trick, and sky kill zone that makes the biggest jumps impossible because whenever you get a really good jump you self destruct...) but I've heard a lot of complaints from other communities too, things that are low priority that got a reply like "you're right, I'll pass this feedback to the developers. But I don't know if they plan working on parkour mode."

 

All of these things will never be taken care of, and will keep annoying players forever unless you do something about it some time very soon and not keep delaying it for something with higher priority. I suggest, no, I ask you, please, do a big favor to all of us and dedicate some time in the very near future for taking care of all of these small problems together. No need to make the developers lose focus every time there is another small complaint, just collect all complaints about small changes that can be done quickly, and have one or a few days (might be half a week, or half an hour, it really depends on how simple will these small complaints be) of the developers going through a list of all of the requests for small changes, and finally taking care of all the things that are bugging the players but aren't such a big deal to make it to the high priority projects list.

You can have the moderators of the ideas and suggestions forum collect all the small complaints and make the list for you, or start a new forum topic asking for all the small changes people would like to see in the game. I definitely have a few things to add to this list.

 

 

Thank you for your time and have a nice life :)

I second all of SwiftSmoky's points.

[theFiringHand 21,351]

There are a bunch of problems, things that really bug many people even though they are not important enough for the game developers to focus on them and change them. It's mostly things that don't affect most of the players and really small things that you can easily tell someone who's complaining about them "deal with it, you'll be ok without it".

From what people say, the developers focus on some projects and stay focused on them without taking care of other small things from time to time. I understand it's good to keep them focused on one task at a time and not mess around with random things all the time, this is exactly how it should be. But the problem with what's happening now is that these small annoying things that could improve the game a whole lot for some players, are never taken care of, because there are always high priority plans that will be the next task for the developers before whatever these little (and not so important for most players) changes might be. But if you make yourself a list of all these small suggestions and complaints from people, you'll see that overall it's the whole community who suffers from these little complaints being ignored and put away as low priority stuff. For each and every part of the community, there is at least one thing little they complain about. What I have on top of my head now is parkour stuff (like equipment change time limit that forces people to leave the battle to change equipment several times when experimenting with different equipment for a parkour trick, and sky kill zone that makes the biggest jumps impossible because whenever you get a really good jump you self destruct...) but I've heard a lot of complaints from other communities too, things that are low priority that got a reply like "you're right, I'll pass this feedback to the developers. But I don't know if they plan working on parkour mode."

 

All of these things will never be taken care of, and will keep annoying players forever unless you do something about it some time very soon and not keep delaying it for something with higher priority. I suggest, no, I ask you, please, do a big favor to all of us and dedicate some time in the very near future for taking care of all of these small problems together. No need to make the developers lose focus every time there is another small complaint, just collect all complaints about small changes that can be done quickly, and have one or a few days (might be half a week, or half an hour, it really depends on how simple will these small complaints be) of the developers going through a list of all of the requests for small changes, and finally taking care of all the things that are bugging the players but aren't such a big deal to make it to the high priority projects list.

You can have the moderators of the ideas and suggestions forum collect all the small complaints and make the list for you, or start a new forum topic asking for all the small changes people would like to see in the game. I definitely have a few things to add to this list.

 

 

Thank you for your time and have a nice life :)

While I understand where you're coming from, there's a very big assumption that you're making here, that is regrettably very very wrong — the assumption that a problem in a game might be a small thing to fix. Although I'm not a programmer myself, I can tell you with absolute certainty that in software development, a "simple thing to fix" is virtually non-existent.

 

You might think that lifting the skybox destruct limit might be just a matter of inputting new parameters. You'd be wrong. Lifting that limit opens up a whole can of worms.

 

In game development, things are even more delicate. You change one parameter, and another five go flying out the window. You fix one thing, you break another ten. Remember, this game was built years ago by a team who were still at their first experiences with game development. They had no idea or concept of scaling, and the technology and approach they used at the time is nowadays outdated. What's more, the game has received hundreds of updates big and small, and all those layers just add to the complexity.

 

So, while I understand your wish for our developers to fix all of these "minor" annoyances, you have to understand that not even fixing the smallest one is anywhere close to simple.

 

As for developers focusing on big tasks, you are right, that's exactly what they're doing, except that there are currently more than one big project. From where you're standing it's hard to see why they would be investing so much time and energy into these projects (such as the clan system, the matchmaking system, etc), and unfortunately I am unable to go into the details of the why and how just yet. All I can tell you is that the bigger picture —when you're in a position to see it— makes sense; a lot of sense. There are a number of steps we need to take in order to complete that picture, and some of them (like making the "Create" button a Pro feature only) might not be so popular at first. But in the end, I assure you it will all fall into place. And once those things are taken care of, we can start pestering our devs to fix that bloomin' sky box limit so you guys can jump even higher  :D

[SwiftSmoky 8,445]

You have a good main point - Take a day or so to sort out all the minor yet important changes to the game which can be helpful to many players.

 

But, if you really wanna prove your point, I suggest YOU make a list of all the minir changes you have in mind.

 

Of course, I'm in no state to speak on behalf of the devs or anything, but I can give your friendly advice.

Yeah I wanted to, but didn't really have time when I wrote this.

Edited December 16, 2016 by SwiftSmoky

[SwiftSmoky 8,445]

I understand, Cedric. I'm a programmer myself and I know how complicated things can get. That's why I suggested making a list for the developers and dedicate a rather short time for them to go over it and decide what's really simple and what only sounds simple. Could even be just one day, just to take care of what really is simple.

 

I'm not criticising anything you do (like the Battle! button) and not talking about big projects like the score system that you already mentioned in the V-LOG that it'll take more time.

 

I'm only talking about the things that the devs know they can change quickly after taking a quick look at the code.

[giupeppe84 4]

I am tired!!!!! You moderators are a disgrace!!!! STOP HACK!!!! STOP!! Do nothing to banish for ever ALL THOSE WHO USE HACK!

[Maf 32,300]

I am tired!!!!! You moderators are a disgrace!!!! STOP HACK!!!! STOP!! Do nothing to banish for ever ALL THOSE WHO USE HACK!

Topic merged

[MandolinMarc 874]

I can tell you with absolute certainty that in software development, a "simple thing to fix" is virtually non-existent [...] not even fixing the smallest one is anywhere close to simple.

I understand, Cedric. [...] I'm only talking about the things that the devs know they can change quickly after taking a quick look at the code.

I think you didn't quite get the magnitude of Cedric's point. He's not saying most things are complicated to change, he's saying every single tiny thing is complicated to change. 

 

Nonetheless you bring forth a very good point Swift, and I think it's one we should all heed. The smallest of details matters, and the needs of players should not be neglected.

Edited December 16, 2016 by MandolinMarc

[GeeVuh 1,647]

MandolinMarc - "The needs of players should not be neglected." Tell me just exactly since when? The needs of the players have never even been known because the devs, in their arrogance that is beyond belief, they think they know what's best for the players and just do whatever they want. We asked that balance not be messed with. We asked that paints and protections not be split. We asked to stop all these crazy updates. They have time for games, contests, developing clans and all but they don't have time to fix the lag, or the crashes, or the raiders, or the cheaters. Do you know that crashes alone have probably cost me 500,000 - 600,000 battle fund so  far this year that I would have made? Has tanki ever said one word? Like sorry for the inconvenience or we'll get you some crystals back or anything for that matter. Nothing have they ever said. NOTHING. You know I have contacted help countless times and they never do anything. You know why? Two reasons: 1. they don't speak English 2. They don't care. I tell them I got cheated out of points in a game. They say send us a video. WHAT? How am I going to send you a video of a game that is over. The whole staff and devs are rude to the players and don't care. THAT is the reality. And Cedric and Hazel are at the very top of the list.

Believe in your own blindness. Lag is not a matter of, "Oh look. There's lag. We can just press beep-boop-beep-BAH, and then it's done! Yay!" It's really not. If you really want lag to disappear, pay them more. Yes, I encourage buying, just not excessive buying. If you buy stuff from them, they get more cash, which allows them to have extra cash for updating servers.

 

On a side note...

Cedric is better than Semyon ever was. Damn it, he's 4 times better than Semyon. Don't even try dissing him. You can't blame Hazel. He's a Russian born Russian. Perhaps the devs may seem rude. This is simply because, like a child not able to express their own feelings, they don't have the proper vocabulary an American or such has. 

[MandolinMarc 874]

[...] I have contacted help countless times and they never do anything. You know why? Two reasons: 1. they don't speak English 2. They don't care. I tell them I got cheated out of points in a game. They say send us a video. WHAT? How am I going to send you a video of a game that is over. The whole staff and devs are rude to the players and don't care.

Here you're examining the actions of Tech Support, and then assuming that they reflect the feelings of all the Tanki staff and community helpers. No wonder you're going to have a bad image of TO management. You're completely right, Tech Support does not speak English well, and they don't care about player complaints. That's because they're not CMs, and they're not community helpers. They're workers who are trained to deal with the same small set of common account issues as quickly and efficiently as possible. If Alternativa only took people who spoke English, the labor costs would go way up. And if Alternativa instructed them to listen to player complains and relay them, their rate of work would go plummeting.

 

If your account is stolen or hacked, that's when you contact Tech Support. If you want to talk to someone who cares, come to the forums and talk to a community helper, Cedric, or Hazel. Yes, actual TO employees can be difficult to reach (though Cedric is exceptionally talkative and responsive, so things are looking up) and I do think that's something TO should work on. Not because it's necessarily best to follow everything the players want to see in the game, but because it's good to have a healthy community in which concerns are met.

[Love.You 10]

Here ----> Tanki changed that we cant make any battle without a pro pass !! ..... why ? they want players like us to be dead on tanki ? ... OFcourse not !! ..... We dont got crystals , so they want us to buy it for real money !! ... YEs ! .... They Want money bcuz they are addicted !! ... And this way i dont got any suitable battle for me to play !!