Complaint Book

[Pyre 3,485]

Also while being flipped on 180 degrees, your turret reverts the turning controls.

I believe that is an option that can be disables in settings.

[Miahak 1,596]

I have an issue with the most recent update about how turret control works. For example, with Railgun if I put my turret at an angle then press C if I press either Z or X while the turret is turning, the turret stops for a second and then continues. I'm pretty sure it is a result of the recent update and I just wondered whether you could fix this or at least explain why this update was done? 

This is not an update or anything new added to the control. I've just had a little test from as you said above, I tried the same thing but for me it's fine and everything is normal so it could be a glitch for you.

 

Maybe check if your control setting has been changed. This is my setting if it helps :)

 

 

 

 

Edited April 7, 2019 by Moraine
added picture

[GG_reg 1,521]

This is not an update or anything new added to the control. I've just had a little test from as you said above, I tried the same thing but for me it's fine and everything is normal so it could be a glitch for you.

 

Maybe check if your control setting has been changed. This is my setting if it helps :)

 

 

 

 

I've asked several other people to try it and they have the same result as me. I'm confident something has been changed.

[u812ic 1,629]

I don't care for Deathmatches, sometimes I change them, sometimes I don't. If the award is crystals, I'll do them, if not I'll change it. I tolerate them.......period!!

 

Now, it's getting a little out of hand. One of the three missions was DM, I did that one. The next 3 missions was DM. I did all of them. Now I have another DM and that one I'm changing. That's 5 DMs in a row. Occasionally, I'll get 2 missions in the same battle mode, but not very often. Rarely do I get a battle mode in one set of missions and then the same battle mode in the next set of missions. Never have I ever had 3 missions in the same battle mode before. 

 

So why 5 DMs in a row? Is someone looking at my profile, seeing that I have fewer DM battles under my belt than any other battle mode and deciding that the random selection is skipping over me? 

 

Yes, I'm asking questions, but I put my inquire in the Complain Book, because I am complaining. 

Edited April 8, 2019 by u812ic

[Moraine 5,877]

Hi, we already reported to devs the issue regarding DM missions repeating themselves, @CooperO simply didn't have time to update the list of complaints on the first page. Thanks. 

 

EDIT: It's my mistake, the issue has been actually written in the first post:

 

• Players are receiving Deathmatch missions too often

 

 

It's better to double and triple check the content of the post before complaining, I made a mistake too (sorry Coop!) 

Edited April 9, 2019 by Moraine
update

[Miahak 1,596]

I've asked several other people to try it and they have the same result as me. I'm confident something has been changed.

Well, as from my side everything is still the same probably fewer people are facing this glitch, and if there was any changes/ update to control I guess everyone would have the same control unless the players have changed anything in the control setting themselves. I have tested yesterday and today as well and the result is the same, which mean there are most likely to be a glitch or you have changed something in control setting by accident.  I posted a screenshot yesterday, have a look and check if you got the same control setting  ;)

Edited April 8, 2019 by Miahak

[CooperO 7,956]

I don't care for Deathmatches, sometimes I change them, sometimes I don't. If the award is crystals, I'll do them, if not I'll change it. I tolerate them.......period!!

 

Now, it's getting a little out of hand. One of the three missions was DM, I did that one. The next 3 missions was DM. I did all of them. Now I have another DM and that one I'm changing. That's 5 DMs in a row. Occasionally, I'll get 2 missions in the same battle mode, but not very often. Rarely do I get a battle mode in one set of missions and then the same battle mode in the next set of missions. Never have I ever had 3 missions in the same battle mode before. 

 

So why 5 DMs in a row? Is someone looking at my profile, seeing that I have fewer DM battles under my belt than any other battle mode and deciding that the random selection is skipping over me? 

 

Yes, I'm asking questions, but I put my inquire in the Complain Book, because I am complaining. 

This complaint is included in the list of reported complaints on the first page of the topic. If there's something you dislike in the game, you can check that post first to see if it's been already reported to the developers or not. I'm afraid I do not have an answer to your question though.

[LiquidGold 1,370]

Complaint about weekly missions for containers

 

Take one of the top 3 places in the winning team in 15 battles. This is  NOT a personal mission this is a team mission, if you have a bad team, no matter how  great you play and loose you do not achieve your mission. When 40-50% of battles still have cheaters in and many who go absent for 7 minutes but finish the battles this mission is punishment .

 

You have already (it feels like) increased death match missions which i can not stand to play ever, and regularly have to buy to swap out of: but this I can not swap out and would do every time I hate it it sucks the fun out of playing and I'm sure it does for other people to

 

 

Being made to rely on other players to complete a mission is just not fair, and i will vote with my feet

 

You need to remove this mission

 

Thanks LG 

 

 

EDIT and to make the point even more today you gave me these as dailys too

 

3 missions I HATE, a game is supposed to be fun why would you force a player to play game modes they dont like and give missions they dont want to do this is how to drive players away congrats

Complaint about complaint section :angry: my  valid complaint was added on march 13th it has not been added to the top cover list of complaints @ CEDRIC and OSTRICA explain please why your not doing what you said you will

 

This only adds to the feeling you don't give a ( word removed) about us and what we think. If somebody is to busy to do their job get another person to do it. 

 

 

Complaint about Ideas and suggestions section @ CEDRIC and OSTRICA  please explain why new ideas are not being acknowledged there are several ideas which have been left to rot when players diligently put them in the correct sections. If somebody cant be bothered to do their job get more help to help the helper.

 

I do not need to know how difficult it is to get help I don't care. Do not make promises you wont keep. Saying you will do something for months even years in some cases then not doing it breaks all trust in everything you say. These small things matter and you have much to learn about customer satisfaction.

 

To Quote Richard Branson (Virgin Airlines) " If we don't clean coffee ring marks off our pull down tables in front of each passenger they assume we have not maintained our engines properly."

 

Your engines are broken

Edited April 10, 2019 by LiquidGold

[LiquidGold 1,370]

 

 

List of reported issues in 2019

The list will be updated on a weekly basis

---

 

• During celebrations with increased golds, many players are sabotaging the battles to get golds
• Challenge rewards weren't made public before the challenge started (April Challenge)
• Players want TO to be more connected with players and their wishes for the game
• Some MM maps are too small for the number of players
• The beginner ranks cannot report hackers on the forum
• On the mobile version, the Exit button is too close to the Garage button
• Game settings are not always being saved
• Players loading into MM games slowly and unbalancing the team in the first few minutes
• The mission to take one of the top 3 places in the winning team is a team mission, not an individual mission
• Players are receiving Deathmatch missions too often

 

• Lopsided MM battles do not get terminated, while they should
• There is no compensation for Challenge rewards that players already own
• Too many Shop items that could previously only bought with money are given out for free 
• Star distribution is flawed and doesn't reflect the contribution of a player towards the team
• Mines have too big of an impact on battles, because they are everywhere and there are too many of them
• Kits in the shop containing equipment available 6 ranks before the unlock rank
• Some turrets with an alteration require two protection modules instead of one to protect oneself against it
• Players don't want to receive the same battle mode mission twice in a row
• Too many gold box hunters sabotage battles during celebrations
• Inactive players don't get removed from battles despite not getting any score
• New players feel the game is not suitable for casual players but only for hardcore players
• There's too much focus on developing new things and not enough on fixing issues in the game 
• Too much power is sold for real money (product kits, drones, battle pass..). This discourages new players 
• Players feel the developers are not considering feedback from players enough
• Sandal is too crowded for MM battles 
• It’s a lot harder and more time consuming to finish missions with shorter battles 
• MM maps were made too uniform, there should be more variation
• The YoutuberTO site is partially in Russian, it's missing info on when the rewards are sent and a number of players hasn't received promo codes
• The indicator on the mission icon in the lobby is obsolete. To get rid of the indicator, the mission window has to be closed and re-opened again
• The rewards of the 2nd challenge are too low and garage paints aren't motivational
• The word ‘frag’ used to describe kills has a negative connotation 
• Garage loads too slow for changing equipment when battles are so short  
• It’s difficult to earn score and stars when battles are only 7 minutes
• Battles finish too soon with the updated score caps
• In 7 minute battles, players can only use overdrive once. This will also make completing the overdrive missions harder 
• 7 minute battles are too short to vote or record battle violators
• Players want maps changed in matchmaking, because it is boring to play the same maps over and over again
• Search function on the forum does not work
• Players are being sent to matchmaking battles that are nearly finished (< 2 minutes left on the clock)
• Rank range in matchmaking battles is too wide
• Teams in matchmaking battles are not balanced
• It's hard to earn stars because of the above three issues and the minimum amount of score required to get stars
• Garage descriptions of drones and alterations don't contain enough information about the statistics
• It takes too long for the EN Wiki to receive official information from the developers after new updates
• The weekly mission ‘finish in top 3 15 times’ is too hard and takes too long to finish, it's impossible to change the mission 
• It is unclear what modification a hull or turret is, because of gear score, shot colors and XTs

spoiler added in edit

 

this is the list

Edited April 10, 2019 by LiquidGold

[CooperO 7,956]

Complaint about complaint section :angry: my  valid complaint was added on march 13th it has not been added to the top cover list of complaints @ CEDRIC and OSTRICA explain please why your not doing what you said you will

Your complaints are right there (last two bullets in the image):

 

Then there are these reported complaints that are more or less connected to your feedback as well:

 

 

So yes, we do collect your feedback, we do forward it and we do add it to the second post of this topic.

[Initiate 1,306]

 

Bravo! Bravissimo!

 

*Edit: that wasn't sarcastic, by the way.

Edited April 11, 2019 by Initiate

[Magna100 2]

I pay to play but every day now I get timed out whilst trying to join a game!! Often it takes me many attempts to join a game but I have superfast broadband.

I see no point in paying to pay if I can't join a server. What's going on?

[LiquidGold 1,370]

Your complaints are right there (last two bullets in the image):

 

 

Then there are these reported complaints that are more or less connected to your feedback as well:

 

 

 

So yes, we do collect your feedback, we do forward it and we do add it to the second post of this topic.

@@CooperOThank you for pointing out where it was, Sorry!

 

My other complaint still stands

[Moraine 5,877]

Your other complaint already got valid answer from players in another topic you posted, kindly read it again:

 

Most entries in Complaint Book are just that, complaints. Valid complaints are brought to the attention of the Devs. If a complaint is one that can affect the Community or the game, then it gets some attention. If the complaint is just a player voicing frustration for an inconvenience, then it may not get as much attention...  
 
Not all ideas can be implemented into the game. Being given a "valid" status does not imply the idea will be accepted. It only means it has some good points and some possibilities. Just because an idea isn't put into a game now doesn't mean it can't be added at a much later date.

[MyNan 12]

I have no evidence but picture this:

Blue Team:

Me: 355 score 324 crystals 5 kills 17 deaths

2nd: 300 score 314 crystals blah blah

3rd: 245 score 210 crystals blah blah

blah blah...

 

Red Team:

1st: 355 score *355 crystals* 15 kills 4 deaths

2nd: balh blah blah

3rd: blah blah blah

blah blah..

 

 

Why did  1st on Red Team get more crystals than me despite me capturing 3 flags + 5 kills while he captured 1 (score was 4-2).

Is it because of the kills?

[AncientFire 1,894]

Why did  1st on Red Team get more crystals than me despite me capturing 3 flags + 5 kills while he captured 1 (score was 4-2).

Is it because of the kills?

very likely opponent had premium account, which doubles your crystal reward at the end of the battle, it also gives x2 XP.

Edited April 11, 2019 by sarim2345_the_master

[wolverine848 13,097]

I have no evidence but picture this:

Blue Team:

Me: 355 score 324 crystals 5 kills 17 deaths

2nd: 300 score 314 crystals blah blah

3rd: 245 score 210 crystals blah blah

blah blah...

 

Red Team:

1st: 355 score *355 crystals* 15 kills 4 deaths

2nd: balh blah blah

3rd: blah blah blah

blah blah..

 

 

Why did  1st on Red Team get more crystals than me despite me capturing 3 flags + 5 kills while he captured 1 (score was 4-2).

Is it because of the kills?

Score was 4-2 for whom?  Winning team gets a bump in reward.

[u812ic 1,629]

I pay to play but every day now I get timed out whilst trying to join a game!! Often it takes me many attempts to join a game but I have superfast broadband.

I see no point in paying to pay if I can't join a server. What's going on?

Premium accounts do not insure shorter waiting times. I don't know where you got that idea. You're put into a queue just like everyone else. 

 

Perks for Premium account:

~Premium paint

~Pro Battle Pass

~50% bonus for XP

~100% bonus for stars

~100% bonus for crystals

Read more about it here: https://en.tankiwiki.com/Premium_Accounts

 

Computer speed doesn't have much to do with it either. As I understand it, the program is scanning the servers and maps for an open slot in the game mode of choice. If you haven't been put into a battle in 1:00 to 1:30, click out, wait 10 to 15 seconds and try again. Or choose a different mode. 

[Pyre 3,485]

Madness needs its floor back. Im not sure how removing it helped either the players or the devs, so I dont see any reason to leave it like this, even though features are normally not reverted. If anyone can present a defense for the removal I would really like to see it, I want to understand why the devs think it was a good idea to remove it. 

[wolverine848 13,097]

Please bold the complaint about getting to many DM missions.  Each of my accounts has a minimum of 1 every day. Sometimes 2.

[Moraine 5,877]

We already forwarded that complaint to devs, making it bold on the forum won't make any difference.  

[lssimo 1,559]

Madness needs its floor back. Im not sure how removing it helped either the players or the devs, so I dont see any reason to leave it like this, even though features are normally not reverted. If anyone can present a defense for the removal I would really like to see it, I want to understand why the devs think it was a good idea to remove it.

Post that in Let's Discuss Maps, this topic is for CM level complaints, and not for discussion either.

Edited April 13, 2019 by lssimo

[Pyre 3,485]

Post that in Let's Discuss Maps, this topic is for CM level complaints, and not for discussion either.

I consider it a CM level complaint. The devs need to know we want it back.

[Moraine 5,877]

@Issimo is right, it's not considered CM level complain as it has nothing to do with bugs or issues caused by recent updates in the game. Moreover, Madness map was discussed plenty in past years and players did express their wishes and opinions so please search the forum next time before posting the same thing. 

[Pyre 3,485]

@Issimo is right, it's not considered CM level complain as it has nothing to do with bugs or issues caused by recent updates in the game. Moreover, Madness map was discussed plenty in past years and players did express their wishes and opinions so please search the forum next time before posting the same thing. 

I am aware of that, but I was under the impression that when a topic is declined it is not presented the the devs. The other topic was more of a abusive and incoherent rant, so I assumed it would not be forwarded either. I considered posting it an a "lets discuss blank" topic, but I coudnt find the right one and it might have been lost there anyway. BTW Id say it was an issue caused by a non-recent update that has just been forgotten about. I still see your point, though, and your probably right- I just wanted to explain my reasoning.

 

 

EDIT: probably should have used PM :X

 

Long time player of nearly 5 years is done.  This new overdrive thing is absolutely ridiculous, taking all of the fun and strategy out of playing this game.  

 

If anything, it adds more strategy.

Edited April 14, 2019 by Pyre