Complaint Book

[Moraine 5,877]

Everyone, the point of this topic is clearly explained here: http://en.tankiforum.com/index.php?showtopic=365223&p=4440619

[blutakix 81]

So Tanki has a (partial) list of bugs.  

 

How about a SCHEDULE for when those bugs will be fixed?

 

Tanki keeps pumping out CRAP that we don't need (like Match Maker) but won't fix the most basic bugs (like the LONG delays in getting into battle with Match Maker).

 

NOTHING that Tanki has done since Match Maker was created has fixed as many problems as Match Maker CREATED.

 

So here's the complaint: Even when Tanki puts a complaint on the list (instead of just deleting it and pretending it doesn't exist), there's no commitment to fixing the problem.  There are a lot of serious bugs on the bug list - show us the priority and WHEN THEY WILL BE FIXED.  The complaint is: Tanki (at best) just makes a list of problems - but never fixes them.

Edited April 26, 2019 by blutakix

[Moraine 5,877]

So Tanki has a (partial) list of bugs.  

 

How about a SCHEDULE for when those bugs will be fixed?

It was suggested couple of months ago but it's only up to devs if they are going to start publishing such or not. At the moment you have info in Development Plans and V-logs. 

[dont_you 70]

I am being sent to the html 5 version of the game, but it is still unplayable for me (I reported the issues here).

 

Now I cannot play, because I cannot find a way to revert to flash client (even after looking at wiki, forums, help base).

 

The complain is: I would happily beta test your product, but that should be opt in.

[Moraine 5,877]

Log in incognito or clear cookies for domain "tankionline". And please do not post the same issue on several topics. 

[AncientFire 1,894]

I am being sent to the html 5 version of the game, but it is still unplayable for me (I reported the issues here).

 

Now I cannot play, because I cannot find a way to revert to flash client (even after looking at wiki, forums, help base).

 

The complain is: I would happily beta test your product, but that should be opt in.

hi, you can use this link to play on flash: https://tankionline.com/flash/

if it doesnt work then try the client

[dont_you 70]

Log in incognito or clear cookies for domain "tankionline"

Neither option works, still being redirected to HTML 5 version in both cases.

 

hi, you can use this link to play on flash: https://tankionline.com/flash/

if it doesnt work then try the client

That link doesn't work, it redirects me to the HTML 5 version of the game.

I use Linux and there is no client for Linux.

 

Thanks for your support anyway.

[Initiate 1,306]

Neither option works, still being redirected to HTML 5 version in both cases.

 

That link doesn't work, it redirects me to the HTML 5 version of the game.

I use Linux and there is no client for Linux.

 

Thanks for your support anyway.

Go to this: https://tankionline.com/battle-en.html#/

That's flash. Odd, for me tankionline.com/flash works, but to each his own!

Edited April 26, 2019 by Initiate

[blutakix 81]

It was suggested couple of months ago but it's only up to devs if they are going to start publishing such or not. At the moment you have info in Development Plans and V-logs. 

So development plans don't even CONSIDER bugs?  There's absolutely NO MENTION of bug fixes on the Development Plans page - and I don't know that I've ever heard a V-LOG that said, "We plan to fix the _______ bug."

 

So please, add to the complaint list - THERE IS NO SCHEDULE OR COMMITMENT TO FIX ANY BUGS.

[blutakix 81]

Log in incognito or clear cookies for domain "tankionline". And please do not post the same issue on several topics. 

Complaint: When problems are posted on line, Tanki generally ignores them leading people to believe their complaints are NOT being heard.  Perhaps they are not.

This naturally results in multiple postings since it's not clear which topic will actually result in the issue being addressed... assuming it's addressed at all. A single "complaint" topic with feedback abut what is being done to correct the problem  would generally eliminate that issue.  So far, Tanki only has half of that - this topic.  But I don't see anything for any of the listed problems that says what's being done to correct any of the problems - that is, if anything is being done at all.

Edited April 26, 2019 by blutakix

[Viking4s 10,791]

So development plans don't even CONSIDER bugs?  There's absolutely NO MENTION of bug fixes on the Development Plans page - and I don't know that I've ever heard a V-LOG that said, "We plan to fix the _______ bug."

 

So please, add to the complaint list - THERE IS NO SCHEDULE OR COMMITMENT TO FIX ANY BUGS.

Yes they did said that many times. The big one was the about the critical error announcement 2016/2017. They also made several others on fighting about cheaters too. You have not noticed all the sorry we are fixing this and that? And those where actually critical bug that prevented many player to play.

 

The good news is that the new HTML5 interface will have less bug, and that was announced in the last livestream.

The bad news is that you still have to wait till summer time for its implementation.

 

The other problem tat you might not be aware of, is that the constant updating of the game creates old bugs to creep back. So imagine that the dev said we fixed that, and it comes back, lol that would be even worse. When the bulk of the Neo-tanki updates will be done they should have less updates and then less new bugs.

 

[Initiate 1,306]

Okay, to bambixty or whatever his name is, I'll just point something out because I can't quote his posts because they were, umm, DELETED (hey, @TankiNoob2000).

 The Administration manages the Game and applies these Game Rules at its sole discretion, but takes into account the community’s opinion. 

So yes, while they may not be entirely true to the last part, they do have the authority to do so.

[Genuine_Noob 34]

html5 is to unstable too use .

how do i get back to flash version ?.

[Genuine_Noob 34]

Go here: tankionline.com/lucky.html

not working, same thing html5.

[dont_you 70]

html5 is to unstable too use .

how do i get back to flash version ?.

I had the same problem, the biggest issue being FPS dropping from 60 to 20 FPS on heated moments of the battle.

 

Neither of the following suggestions made by support allowed me to play the flash version again:

- Go to tankionline.com/battle-en.html (does not work)

- Go to tankionline.com/flash (does not work)

- Clear cookies for domain "tankionline" (does not work)

- Log in incognito (does not work, same as above)

- Clear cookies using CCleaner  (does not work, same as two above)

 

The problem is that the problematic cookie keeps being sent over and over.

 

I found a workaround: Install any User-Agent switcher extension to your browser and set the User-Agent to anything else that works (I had success with Firefox 33 for Windows, but anything will do it).

 

Or use the client.

[lssimo 1,559]

I think this complaint from the list needs to be clarified:

 

 

Players don't want to receive the same battle mode mission twice in a row

I think it should say:

• Players don't want to receive the same battle mode mission when they change a mission.

[u812ic 1,629]

 

I think this complaint from the list needs to be clarified:

 

I think it should say:

• Players don't want to receive the same battle mode mission when they change a mission.

 

Both has happened to me with DM. I got a DM mission, changed it and got another DM mission. I completed it and the next time, I got another DM mission. I've had 3 DM missions together. 

[Monte4 8]

First of all, the reason I am even posting this is because I love the game and don't want to see it die.

 

MM battles are WAY TOO unbalanced. There is no place for skill in a MM battle if your opponents have higher equipment and plenty of supplies. For people who don't spend money on the game, there is simply no place for them in MM battles. People get so many advantages if they buy things in the game, which should never be the case. It makes the game more enjoyable for 1 person, while it causes 5-6 people EVERY battle to get immensely frustrated and consider leaving the game. This issue is present at all ranks. People can get m3s at a rank where most people have m1s or m0s. How is that going to be fair for people who don't have the opportunity to buy advantages in the game.

I think the reason that most non-buyers even play MM battles is because it is the only way to complete missions and due to the fact that all celebrations related details (x2 battle fund, increased gold box drop rate etc.) are only present in MM battles. This is one of the worst things in the game. I hope it will change, but in my heart, I know it never will.

Tanki never seems to address any issues with the game. What is the point of a complaint section if no action is going to be taken against it?

To put my point in greater perspective, I would like someone to highlight the number of people who complete the monthly challenges, and out of them to know how many of those people are buyers. It is immensely difficult ( borderline impossible ) to complete these challenges if you are a non- buyer. 

Mults are another huge problem in the game. Simply voting a player never made a difference to me.

The stars system is flawed. It seems to me that your position in the battle is the only thing that defines defines how many stars you get. I once got a score of 310, while the person above me got a score of 315.  However, he got 3 stars, while I got 2. In another scenario, I had got 85 score in a battle ( 2nd place ) while the player above me got a a score of 90. He received 3 stars while I got 0.  How does that make any sense? I personally feel that stars must be allowed based on the score rather than position. If the winning team's players all have similar scores, I don't see why the entire team can't all get 3 stars.

MM battles have no sense of teamwork ( understandably ). Defending for your team is never going to be appreciated. People only care about their individual score and couldn't care less whether their team loses or wins. People who try to defend for their team get 0 stars or sometimes 1 star, even though their role is just as important as the roles of attacking players. Who would want to defend if you will receive less stars, less score, and less fund. Helping your team win is like a joke. I have played so many battles where a flag carrier is unable to cap because the rest of the team don't help him/her. They wait for the flag carrier to die, then rush in, take and cap the flag. The poor flag carrier, despite doing most of the work, gets only 10 to 20 points for his effort while the person who capped gets all the score (85 to 100). 

Errors and randomly self destructing is another major issue which I don't think I need to expand on.

Tanki seems to be so money minded. Look no further than the shop to understand. People can buy product kits 3 ranks before it releases in their garage and can buy them even after they disappear from the garage.

Earning crystals by playing MM battles is another bad joke. I don't understand the issue if Tanki gives bigger rewards in MM battles. 

 

There are tons of other issues I can mention, but I feel that there will be no point in doing so. I feel that if Tanki can resolve even half of the issues already posted by other players, it would make the game so much more fun to play.

 

Thank you for taking the time to read through this entire section.

[Moraine 5,877]

Hello, thank you for your observations and suggestions, kindly post them in appropriate topics in the future, you'll find them in Game Discussion section. This topic has different purpose, as written in its first post. Thank you for understanding :)

[Person_Random 4,991]

This is just some annoying beef I had... Flexoo never gives me an ingame advert while other people keep getting one.  I think I deserve at least an explanation.  It makes me annoyed to see that my work is brushed aside as an afterthought.  I might as well just write my next work in gibberish.

[Moraine 5,877]

Hi, did you contact @Flexoo directly to discuss it? Send him pm and sort it out privately please. Or contact CM via pm. 

[lssimo 1,559]

Hello, thank you for your observations and suggestions, kindly post them in appropriate topics in the future, you'll find them in Game Discussion section. This topic has different purpose, as written in its first post. Thank you for understanding :)

Players will keep complaining because it's called Complaint Book. And Game Discussion suggests discussions, not complaints.

[Moraine 5,877]

And we'll keep explaining what is the purpose of this topic. 

[Flexoo 6,980]

This is just some annoying beef I had... Flexoo never gives me an ingame advert while other people keep getting one.  I think I deserve at least an explanation.  It makes me annoyed to see that my work is brushed aside as an afterthought.  I might as well just write my next work in gibberish.

The editorial article you were contacted about had an in-game advertisement just like all the other editorials we collect/ed. As for the second article, it was already explained in here: http://en.tankiforum.com/index.php?showtopic=360206&p=6694464

 

Edit:

I checked the announcement history with person responsible for posting them and he confirmed announcement for your topic was posted on 25th March. Yw :)

Edited May 4, 2019 by Flexoo

[lssimo 1,559]

And we'll keep explaining what is the purpose of this topic. 

And everyone will be wasting their times.

 

What is a CM-level complaint anyway?

 

Battles are bad and I think that's bad for the game, so I think that's a CM level complaint. So even if it was renamed to CM-Level Complains, it would be the same.

Edited May 3, 2019 by lssimo