Complaint Book

[Seanithen 13]

How is MatchMaker still so craptastic? I've been dropped into 4 games straight that were over half over and just a slaughter the moment I logged in. Don't give me the "people log out so you get put in to balance yada yada". This is crap and a waste of time. It's no fun to play this goddamn game

[Pyre 3,485]

Eh, I've been playing the game for a long time and know what I'm talking about. Just accept that you're wrong.

Its a known fact that lagging tanks looks like unflip hacks. I say your wrong, you say Im wrong, theres no point in arguing.

I am right though :ph34r:

 

 

[Hancho 3,902]

There is a kit rotation and kits appears and disappears, some time there is not kit for a specific rank.

Unfortunately for this rotation there is no kit for WO5 as you will find out if you go on TO RU forum Current kit rotation.

 

I reposted the RU page in EN here. However the RU link is available from the first post of this topic: Let's Discuss Product Kits

 

All I wanted was to buy Tornado Kit.

[Bydo 20,135]

my complaint

 

Is that fire and freeze needs to be weaker on the distance part. see the farther away they are but still getting the heat from the fire or freeze some damage should happen but not a full amount . as you get closer to the fire or freeze then there should be a increase on damage done, and so on. basically farther away get nearly no damage but a little due to the heat or frost , and as you get closer to the torch then more heavier the damage would effect tanks. almost like Rico the farther away the less damage the closer more damage to enemy tanks .

[ghost-guns 1,486]

I am having problems with the website. I keep getting the following screen, even though flash player is installed. If I click the link and install it again, I still get the same screen. This started happening yesterday.

 

I downloaded the client instead and that is extremely laggy. I can't play on it.

 

[Pyre 3,485]

my complaint

 

Is that fire and freeze needs to be weaker on the distance part. see the farther away they are but still getting the heat from the fire or freeze some damage should happen but not a full amount . as you get closer to the fire or freeze then there should be a increase on damage done, and so on. basically farther away get nearly no damage but a little due to the heat or frost , and as you get closer to the torch then more heavier the damage would effect tanks. almost like Rico the farther away the less damage the closer more damage to enemy tanks .

That is exactly how it works, they have an range of 20 meters (At m4) but an effective range of only 10 meters. Firebird can ignite you at any range, however, and you will take the huge 300 burning damage in addition to the minimal normal damage.

[cyborg11b 95]

Probem with Flash Player ? Each time I want to play in Firefox or Chrome it tells me to launch Flash Player. Flash player IS installed. When I click on 'Launch' I end up in the install page of Flash.

Only way to play now is in Internet Explorer, which is quite unstable with Tanki...

Edited October 20, 2018 by cyborg11b

[cyborg11b 95]

I am having problems with the website. I keep getting the following screen, even though flash player is installed. If I click the link and install it again, I still get the same screen. This started happening yesterday.

 

I downloaded the client instead and that is extremely laggy. I can't play on it.

 

 

 

Same problem here ...

:wacko:

[C.O.N.Q.U.E.R.O.R 3,845]

I am having problems with the website. I keep getting the following screen, even though flash player is installed. If I click the link and install it again, I still get the same screen. This started happening yesterday.

 

I downloaded the client instead and that is extremely laggy. I can't play on it.

Try pressing the i enclosed in a circle, then allowing Flash. I'm not entirely sure how your browser works (not Chrome?), so it might be slightly different, but the basis is that you need to enable Flash for Tanki's webpage.

[Bydo 20,135]

That is exactly how it works, they have an range of 20 meters (At m4) but an effective range of only 10 meters. Firebird can ignite you at any range, however, and you will take the huge 300 burning damage in addition to the minimal normal damage.

not sure why its so strong when other turrets don't have it. they need to re-look at how its suppose to work.

 

I am having problems with the website. I keep getting the following screen, even though flash player is installed. If I click the link and install it again, I still get the same screen. This started happening yesterday.

 

I downloaded the client instead and that is extremely laggy. I can't play on it.

I have seen it but mine only stays on the screen for a few seconds then flips to the tanki page.

you might need to  up date your flash system , sometimes this is the issue

[ghost-guns 1,486]

I've got it working again now. On firefox go to Add-ons and make shockwave flash 'always active'.

[cyborg11b 95]

I've got it working again now. On firefox go to Add-ons and make shockwave flash 'always active'.

This worked for me too, thx.

Try pressing the i enclosed in a circle, then allowing Flash. I'm not entirely sure how your browser works (not Chrome?), so it might be slightly different, but the basis is that you need to enable Flash for Tanki's webpage.

Ghost-Guns' tip did the trick for me : always allow Flash as an add-on.

[GeekSHizzle 522]

I am having problems with the website. I keep getting the following screen, even though flash player is installed. If I click the link and install it again, I still get the same screen. This started happening yesterday.

 

I downloaded the client instead and that is extremely laggy. I can't play on it.

 

 

 

Please check this Spoiler.

 

http://en.tankiforum.com/index.php?showtopic=366098

 

[Hancho 3,902]

https://i.gyazo.com/3c78afeee6950603766db21dfe2eac62.mp4

 

You're making me mad with these pathetic world cup paints. Remove them from the containers. 

[Pyre 3,485]

https://i.gyazo.com/3c78afeee6950603766db21dfe2eac62.mp4

 

You're making me mad with these pathetic world cup paints. Remove them from the containers. 

Same...

Unfortunately they will not be removed (Maf gave a reason at some point in I&S, but I dont remember what it is.)

[Runner 19]

 

 

I love how the developers still can't figure out how to create a sentence in English that actually makes sense.

[cyborg11b 95]

I love how the developers still can't figure out how to create a sentence in English that actually makes sense.

 

 

They have people who can speak proper English. Yet they still have this sort of rubbish all over the game.

Maybe because they are not native English speakers (like me).

Why don't you to apply for a job as translator Russian - English ?

[Blutaar 1,904]

I have some complaints. 

Firstly, since i ve been having this new computer (medion) tanki online is runned/played on html5 and i dont know how to reset or undo this, because it has impact on my gameplay. Someone who can give me advice or knows how this is caused???

Secondly, sometimes when i play with shaft (m1), the maximum damage i can deal to enemies in sniper mode is only 477, even if my turret is fully loaded (max. damage output) and even if i activate double damage (then its 955). I dont know if its because of the recent update but its very annoying, since im supposed to deal at least 4x the damage. If its part of the balancing, why bother playing with shaft if i deal as much damage in sniper mode as i do in arcade mode? Again, someone who has the same problem or who knows whats the cause?

 

EDIT: since a couple of days ive been having this terrible lag. my fps wont go any higher than 16 (!!!) and i dont know what to do about it. Im playing on google chrome and it used to work fine. Playing on internet explorer/microsoft edge goes smoothly, but the game reacts 5 seconds later when i press a key. Plz help/advice, cuz i kinda need it  :mellow:

Edited October 21, 2018 by BloodPressure

[CooperO 7,956]

I have some complaints. 

Firstly, since i ve been having this new computer (medion) tanki online is runned/played on html5 and i dont know how to reset or undo this, because it has impact on my gameplay. Someone who can give me advice or knows how this is caused???

Secondly, sometimes when i play with shaft (m1), the maximum damage i can deal to enemies in sniper mode is only 477, even if my turret is fully loaded (max. damage output) and even if i activate double damage (then its 955). I dont know if its because of the recent update but its very annoying, since im supposed to deal at least 4x the damage. If its part of the balancing, why bother playing with shaft if i deal as much damage in sniper mode as i do in arcade mode? Again, someone who has the same problem or who knows whats the cause?

 

EDIT: since a couple of days ive been having this terrible lag. my fps wont go any higher than 16 (!!!) and i dont know what to do about it. Im playing on google chrome and it used to work fine. Playing on internet explorer/microsoft edge goes smoothly, but the game reacts 5 seconds later when i press a key. Plz help/advice, cuz i kinda need it  :mellow:

One option is to play via the official client and another option might be to access the game through this link: tankionline.com/flash

[Mikaelson 664]

 

Hey,

 

Since not all of your issues/complaints were directed in the answer above, I'll go a little in-depth with the unanswered questions as well as a quick overview of what has already been answered for ease.

 

HTML 5:

​​Sometimes, your browser might automatically switch from the regular Flash Player to the HTML5 version. If this does happen, there's a number of ways you can go back to playing in the Flash version of the game. The easiest way (and I assume the one you'd be more pleased to hear) would be to simply visit TO using the Flash link (provided below) in your browser; this will switch from HTML5 to Flash Player, without having to do much. 

Another way could be, as @CooperO mentioned, is to play via the official TO Downloadable Client — you will always be playing using Flash Player in this client; HTML5 is not an issue here. Also, it's a great way to decrease lag (another issue you are having, which we will get into later on). A link for the client is also provided below.

 

Shaft M1:

As far as I know, there has been a number of changes with Shaft; the TO Wiki states that the minimum damage for Shaft (M1) is ~477, which is roughly what you are dealing to other tankers, instead of closer to ~1897. I am unsure of why this might be the case and excuse my ignorance on this, I will be sure to forward this to one of the helpers who will be able to assist you further on the matter.

 

FPS Issues/Lag:

The absolute golden question! Now, there are so many reasons as to why this might be happening that I wouldn't bother writing them. I can, however, provide a number of solutions that are (almost) guaranteed to help:

• Disable in-game graphics

  (1) Go to your game settings;

  (2) Click "Graphics";

  (3) Disable any unnecessary setting.

   

• Disable unnecessary programs

  (1) Go to your task manager (Ctrl+Shift+Esc);

  (2) Click on apps that aren't used and close them ("End Task").

   

• Clean your PC

  (1) Download a program that will clean your PC (a free, legitimate one);

  (2) Follow the directions provided by the program.

   

• Disable effects (on PC/Laptop)

  (1) Open Control Panel (system settings);

  (2) Go to settings;

  (3) Click "Visual Effects";

  (4) Click "Adjust for best performance";

  (5) Click "Okay".

   

• Play in full-screen mode

  (1) Press F11

   

• Clear browser cache

  (1) See the link provided below. 

   

• Play in the downloadable TO Client

  (1) See the link provided below. 

   

All links mentioned, along with extra helpful links, have been provided below. Please let me know if you need extra assistance with this. 

• Play Tanki Online via Flash Player — ("Click Here");
• Flash or HTML5? — ("Click Here");
• Play Tanki Online via Downloadable TO Client — ("Click Here");
• Shaft (Wiki) — ("Click Here");
• Clear Browser's Cache Files — ("Click Here");
• FPS drops — ("Click Here").

[ThirdOnion 4,898]

Maybe because they are not native English speakers (like me).

Why don't you to apply for a job as translator Russian - English ?

No such job opening.

[Blutaar 1,904]

One option is to play via the official client and another option might be to access the game through this link: tankionline.com/flash

 

 

 

Hey,

 

Since not all of your issues/complaints were directed in the answer above, I'll go a little in-depth with the unanswered questions as well as a quick overview of what has already been answered for ease.

 

HTML 5:

​​Sometimes, your browser might automatically switch from the regular Flash Player to the HTML5 version. If this does happen, there's a number of ways you can go back to playing in the Flash version of the game. The easiest way (and I assume the one you'd be more pleased to hear) would be to simply visit TO using the Flash link (provided below) in your browser; this will switch from HTML5 to Flash Player, without having to do much. 

Another way could be, as @CooperO mentioned, is to play via the official TO Downloadable Client — you will always be playing using Flash Player in this client; HTML5 is not an issue here. Also, it's a great way to decrease lag (another issue you are having, which we will get into later on). A link for the client is also provided below.

 

Shaft M1:

As far as I know, there has been a number of changes with Shaft; the TO Wiki states that the minimum damage for Shaft (M1) is ~477, which is roughly what you are dealing to other tankers, instead of closer to ~1897. I am unsure of why this might be the case and excuse my ignorance on this, I will be sure to forward this to one of the helpers who will be able to assist you further on the matter.

 

FPS Issues/Lag:

The absolute golden question! Now, there are so many reasons as to why this might be happening that I wouldn't bother writing them. I can, however, provide a number of solutions that are (almost) guaranteed to help:

• Disable in-game graphics

  (1) Go to your game settings;

  (2) Click "Graphics";

  (3) Disable any unnecessary setting.

   

• Disable unnecessary programs

  (1) Go to your task manager (Ctrl+Shift+Esc);

  (2) Click on apps that aren't used and close them ("End Task").

   

• Clean your PC

  (1) Download a program that will clean your PC (a free, legitimate one);

  (2) Follow the directions provided by the program.

   

• Disable effects (on PC/Laptop)

  (1) Open Control Panel (system settings);

  (2) Go to settings;

  (3) Click "Visual Effects";

  (4) Click "Adjust for best performance";

  (5) Click "Okay".

   

• Play in full-screen mode

  (1) Press F11

   

• Clear browser cache

  (1) See the link provided below. 

   

• Play in the downloadable TO Client

  (1) See the link provided below. 

   

All links mentioned, along with extra helpful links, have been provided below. Please let me know if you need extra assistance with this. 

• Play Tanki Online via Flash Player — ("Click Here");
• Flash or HTML5? — ("Click Here");
• Play Tanki Online via Downloadable TO Client — ("Click Here");
• Shaft (Wiki) — ("Click Here");
• Clear Browser's Cache Files — ("Click Here");
• FPS drops — ("Click Here").

 

Thank you guys for your help. Ive been able to turn off html5 and now i play via the link tankionline.com/flash. However, now the game has poor resolution and i found out that mousecontrols (which i often use) only work on Chrome when playing on html5. Im trying to find out a solution for the low FPS and how to make the game run smooth again. About shaft, i dont know what the problem is but if someone does, please let me hear from you. Advice about the other problems is appreciated as well :) 

[Mikaelson 664]

Thank you guys for your help. Ive been able to turn off html5 and now i play via the link tankionline.com/flash. However, now the game has poor resolution and i found out that mousecontrols (which i often use) only work on Chrome when playing on html5. Im trying to find out a solution for the low FPS and how to make the game run smooth again. About shaft, i dont know what the problem is but if someone does, please let me hear from you. Advice about the other problems is appreciated as well :)

Hey,

 

Very happy to see that one of the issues is now resolved. As for mouse controls, you cannot use it on Google Chrome (while playing on Flash Player). I would highly recommend switching from a browser to the downloadable TO Client. Not only will it help decrease lag, increase FPS but will also allow you to play on Flash Player while playing with mouse controls simultaneously.

[Goodnight_Nurse 4]

The game experience at present seems to be driving players away !
So many 'mismatches' both in M2s' in battle against M3's (and M1's vs M2's).
Matches where 1 team Mults all game
Matches where (as a result of the previous) one team has a big percentage of deserters and 'sleepers'.
This makes for a rubbish game experience.

 

So - given that player numbers have plummeted ... can you give some insight into how you are going to build player numbers (and revenue) ?

[Viking4s 10,791]

 

Merged