Complaint Book

[NedFighter 408]

Ok! IMO, the current design is much better. The sky box and the sound has already been added to Madness so I wouldn't want the map back. Anyway, that's just my opinion.

No!

 

The skybox on Moon Silence is different:

 

On Moon Silence, the skybox is moving and has more visual effects.

 

[Vikingsrallentando 3,058]

This was part of my argument in an idea topic, which I will get to; to go along with the moderator/vote discussion.

 

The vote system wouldn't be comparable to this. Players don't have to vote violators. Players don't want to be tasked with having to rally the team into voting a null player out while trying to be of use in the match. That is not being lazy, its taking priority on how you spend the time.

Developers also draw the conclusion of the players being too lazy to vote in the previous function in the TAB. They are focused on playing the game. They can't be expected to vote the null player after it gets a kill once every two minutes + tell teammates to vote + play the game. In the heat of battle, its not efficient.

Older, more experienced players are less likely to /vote players because it may not have done anything for them in the past, they have little faith in it.  I would personally rather rage quit a game that is dragged down by a mult or record video of the violation and leave. I'd rather not call the chat mod in to take video of this null player. Not to get into the issue of there not being enough staff to cover the servers, but couldn't there be Gameplay moderators? They don't necessarily have to have the power to ban, just be able to see votes and use spec. Get in, record proper evidence and be on their way to another battle.

The newer up incoming players may not know how to use it. Why are they not educated of this? There are the loading screen tips of linking your account to an email and tank controls, etc. Why is there not something saying "Players who negatively impact your team can be removed by entering /vote_nickname in the the chat" ?

The Game moderator thing may be a bit out there, but If you wonder why nobody votes, ask where it is you can learn about the vote function and how many people view that source.

 

Its also a bit concerning when the function for early end is going to be reworked for the second time. There are many circumstances in which the system could not act correctly to, so time and resources are put into it again and again. Getting into the idea I had mentioned, which would reduce the chances of there being the need to end a round early. The circumstances of which to start and stop gameplay are fairly simple and straight forward. Also, the gameplay would be much more sound and complete with a full team of players. The balance of turrets and hulls has been reworked a few times, but whats in the game to ensure that the number of players in the battle itself is balanced? Closest thing you had to that was AutoBalance, but now that you've resigned it to PRO battles only, its not seen much anymore.

 

To end this post, as with the battle options discussion, I think the customization feature of "Private battles", perhaps with Autobalance as well, should be options that anyone can use without having to spend 5k a month. You wonder why people complain about the price. All they want is fair teams and a match that random strangers cant join. Is that a feature that should be only for those who can afford it? Its a bit ridiculous that it is.

[dilsharox 2,395]

so many complains.... what to do about it?

[NedFighter 408]

so many complains.... what to do about it?

Solution:

 

Better communication with players.

[kayitsiz 621]

so many complains.... what to do about it?

First, we should do this topic pinned.

After, we should offer ideas and make these ideas better.

And at last, we should make another topic and offer it.

[Strawwitz 86]

Bring back the "number of players on each server", in the server select menu.

 

Speed up the loading/connect speed of the servers. 

[MarineMan2 1,164]

 

Write in the subject of your complaint, but do not forget that the debating moderators work should be done in a private message.

yeah,nobody ever said that they are obligated to debate,EN staff,with current exception of FBI (darn,I don't even like his way of communication,but,to be honest,he is dedicated,fair and direct towards players) have more or less limited knowledge about the game it self,by now I saw so many ridiciolus answer/problem resolving from 'em.So many good mods/admins left some time ago,or just stopped being staff,and new ones (last 18 months) are not even close to measure with the standards made by FlipSquad,therussian,mizaree and so many others,today,to be staff you only need clean karma :D :D laugh to that :D :D expirience is not that important (especially in-game expirience)..sad,sad moments :(

So firstly, it was pointed out in the actual topic post that debates should be taken up with Moderators in private, so I was entirely warranted to post my remark about Moderators not being obligated to take part in these, "debates". Secondly, @FederalBureauFBI has contributed a lot to this community, and his form of communication is direct, leaving no room for miscommunication. Furthermore, indeed, many good Moderators have left, leaving their mark forever in our community, and I don't mean to shock you here, but more of these good Moderators will leave us all too soon as well. That's simply how life works. There will be good people, but those good people will have to leave eventually, as nothing can last forever, no matter how much we wish it so. Though I'd like to point out that I believe that as of present, we have a very good moderation team, and our Moderators are dedicated to their work, constantly conferring with each other to ensure that the appropriate decision is made. In all of my 1278 posts to date, I have ensured I am thorough, and engaged in the community, and almost always, my posts relate to my work as a Forum Moderator, or in the recent past, as a Consultant (until the removal of the position from the game). You'd don't simply need a clean karma to become a staff member, you need to be mature, responsible, active, knowledgeable, understand English well, etc. I believe you provide a very unproductive, pessimistic outlook here. So please let's be productive together, and rather than just complaining, specify the issue you see, provide an example, and perhaps then we can move forward together. :)

 

Should Reprogram " Server System " , It Sometimes Send Me To The Server Where Only 1 or 2 Battles Are There .

Also , Old Kick System Should Come Back . The /vote Doesnt Work Often .

Actually, there are many battles on that particular server, it just so happens that you can't see them. At this point, not being a developer myself, I don't know where they plan to take the auto-server load system. And the "/vote" button always works, the true issue is that Chat Moderators are getting dozens and dozens of these reports from players every few minutes, and it is incredibly hard to keep up with it all. They always come when they can, take my word on it. And the old kick system had issues that would allow players to abuse it to kick innocent players out of a battle.

 

I think that all players agree that the biggest problem in the fight against MULTI players in polygon CP. it has become impossible to play. I have a couple of suggestions on how to prevent such players in their intention !!!

1 out gold box in pro fight (thereby reduce the number of players with the dictator to pause and wait for the record capture gold)

2. reintroduce again  kick system.

3. disabled players to enter with poor equipment in folder. ( as well as the necessary equipment to xp-bp format. can be introduced CP-format. and ctf.... ) prohibit the entry of players on the CP-format such as VASP, hornet railgun.... and of course with the colors that are cheaper than 150k cry!!!

1. Maybe. You ought to post that in the Ideas & Suggestions section if it is not there already.
2. There were many issues that could easily lead to people abusing it to kick innocent players out, or gain more of the fund by kicking out other innocent players purely for that purpose.

The biggest problem in the games are multi. I play this game for almost 3.5 years writing am 1 000 000 000 000 votes, a moderator came to me only 2-3 times .Well I ask what your moderators sleep or they simply do not care or is simply a myth that the moderators they exist as Bigfoot. Now I'm asking what you can do about it, or will it continue business as usual and ignore our calls for help. :angry: :angry: :angry:

I am not sure exactly what you meant when you posted you had, "1 trillion votes", but I can address the latter of the two points. Moderators are just the same as any other person, and we have a life as well, and furthermore do have to sleep at some point. We are no myth, and every single Moderator does his best to help the community to the fullest of their capacity. We do respond to your calls for help, in fact, more frequently than you will ever know. Please just be patient.

 

Return of Moon Silence

 

If you listen other players, you should do something to fix Moon Silence. You did something that ruined the game, the removal of Moon Silence didn't help Tanki, however - it escalated the hacking problem.

 

Many players are requesting the return of Moon Silence, because Tanki can't shut them up with a special Moonwalker paint that has 22% protection from Ricochet!

 

I will repeat: If you respect other players that are requesting the return of Moon Silence, you should do something about that!

You fixed Madness, also a low-gravity map, but you didn't do that with Moon Silence....Why?

The only reason that the Madness 'low-gravity' skybox was added back is because it was fitting to the theme of Madness, being a huge big map of many confusing ramps that are raised very high up. It would make no sense to add an entire new map called, "Moon Silence" simple for the old 'low-gravity' skybox. And adding the old Moon Silence skybox to the present Silence is entirely out of the question, as it no longer fits the theme without an actual 'low-gravity' feature.

 

I request you to kindly go to the Helpers section and count the number of moderators. Then check the number of players online at any particular time using server load graph.

Taking into account that all moderators cannot be online at same time, try to calculate the amount of reports a single moderator as to deal with. The sheer numbers will crush you. Mods cannot handle all complaints immediately. So, before you go out criticising mods and calling them lazy, think about the number violators that would still be in the game without them. Show some respect for them. They take out time from their lives and relaxation time so that players like you and me can play and enjoy ourselves.

This is actually a fair point, and I personally appreciate the defense while I was not present to respond to all these comments. I knew the moment I saw this you'd get flack for it, and for that, I am sorry. We try our best, and part of that is me attempting to reach out to everyone here that has a point to be made that I feel can benefit if I address it.

 

you would be surprised how small is the number players who know what command /vote stand for..I am ready to bet my account that maybe 1 player of 100 knows..so,kindly,think before you write nonsences like that,this guy is old player,as I am,trust me,we met so many players of high ranks who don't have a clue of /vote command..he know what is he writing here,as I know too :) this little show off comment may work on kids,not here :) go play some battles on ranks close to this you are writting from,because (I really think this is your alt,but,maybe I'm wrong,number of posts you made shows that you know little bit on this game),you'll see incredible amount of hackers,I think more then ever,at least,I don't remember they were here in that much numbers,then,and only then you'll see some of the biggest problem Tanki is avoiding to reslove..as mentioned,many of highranked player don't have a clue about some basic in gamecommand..how the heck newbies would..so,your theory about too busy staff is nothing more then a failure ;) even if so,they can allways introduce more lieutenants/majors,brigadiers to be staff :)

You seem to take on the facade of being friendly, while making belittling comments. Firstly, to address the person you are speaking to as, "kid" is totally inappropriate and unneeded. Your out of place smiley faces and such add nothing to your facade, though decrease my respect for you as, given your unkind conduct. I believe many know of the "/vote" feature, and I believe many are yet to learn, some of those who are unaware of it, it is purely because of their age, or ability to understand English. I am in the staff... I'm a pretty low rank... I've actually been here for about two years. The staff isn't excluding lower ranks, they simply aren't applying.

 

, you have not met all the players of tanki. Many of them use vote command. You should also take into account that a mod is alerted about a battle only if many players vote for the same player . You said it yourself that most of the players are unaware of vote command.

Mods also have to check the server chat constantly to keep any violators/scammers in check. Even after this, we see violators both in battle and in chat. This itself should tell you about the heavy workload of moderators.

Also, what you suggest is not possible, since admins cannot make any person a mod. To be a mod, one should have many qualities including maturity, dedication, etc. There are very few players who are able to meet these requirements. So, I hope you understand why mods are not able to come to your battle at once. You, on the other hand, can help the project by tanking a video and reporting the player.

*sigh* Sorry, I'll edit my response in here later. Apologies.

 

If theres mults in the battle it's the creators fault.

I assume that by, "creators" you mean "developers". And no, this is not their fault, and furthermore, it is out of their control, yet they make an effort to rid this game of mults all the same.

 

*whew* So many responses, and I suspect there will be more to come. Just please be; patient, respectful, and concise. Then I'll be able to respond to more people faster, and we can make this better together.

[snipe3000 678]

 

A few complaints here about moderators and the voting system not working. Look at the list of chat mods. There are not enough to cover the community and there never will be. Admins can't approve anyone to do the job, they have to fill a good application and meet criteria.

 

Next point, Moon Silence I miss it too. But it won't be brought back. It's ironic how you contradict yourselves "Get rid of the hackers" but "Bring back Moon Silence" Moon Silence=More hackers, no Moon Silence=less hackers. 

 

Crystal boxes - the devs have made it very clear that they are not being dropped. It's the same concept but they are in the fund. Also people moan about golds not falling. The battle fund changing more increases the chance of gold so technically it is better to not have the crystals drop and instead have them added straight to the battle fund.

 

As stated above, moderators do not wish to get involved with debates on specific subjects. We are here to help you not argue with you.

 

Also any ideas regarding the removal of updates are not accepted. So crystal boxes and moon silence will never be returned.

 

 

and about the /vote system as stated above there are not enough moderators to cover the 120K+ players each in about 20 player battles so that is 6K+ battles to cover. Imagine being a mod, Oh I got a /vote request over here, Oh now there is one over there, Oh over there…   It's hard for the mods to cover them all.

Edited March 18, 2015 by snipe3000

[deadtoyou 2,502]

My only problem is that the /vote system doesn't work as well as I think it should. As for gameplay, I could do with better Hammer protection at my rank, but lol, that's just me...... :P

[kayitsiz 621]

A few complaints here about moderators and the voting system not working. Look at the list of chat mods. There are not enough to cover the community and there never will be. Admins can't approve anyone to do the job, they have to fill a good application and meet criteria.

 

Next point, Moon Silence I miss it too. But it won't be brought back. It's ironic how you contradict yourselves "Get rid of the hackers" but "Bring back Moon Silence" Moon Silence=More hackers, no Moon Silence=less hackers.

 

Crystal boxes - the devs have made it very clear that they are not being dropped. It's the same concept but they are in the fund. Also people moan about golds not falling. The battle fund changing more increases the chance of gold so technically it is better to not have the crystals drop and instead have them added straight to the battle fund.

 

As stated above, moderators do not wish to get involved with debates on specific subjects. We are here to help you not argue with you.

No one really can blame just some people about this problem, but we should say something, even absurd.

Also, if there is a low-gravity map, that means:

Low gravity map=more hacker in this map=less hacker in other maps

Edited March 17, 2015 by kayitsiz

[Cigara9393 338]

Guys I know all of you and support you. It's not worth writing because accomplish nothing. Mult is the main theme here that I can see. I spoke with several EN moderators and administrators from various sections and the vast majority of them confirmed my opinion and my expectations in response. They have too many players in the government who are not active and have great authority and that do not meet, I do not understand why they do not look for new, more active players to do the job better than they do. All you said everything as you would and I said sure. I have nothing to add can only criticize. You have a public site, but open to all topics http://en.tankiforum.com/index.php?showtopic=214823&p=3197392

About kick system you can read about some new idea and suggestion http://en.tankiforum.com/index.php?showtopic=217642&p=3855436 .
One same topic, but it's locked and this will be same i think. http://en.tankiforum.com/index.php?showtopic=250330&p=4440337 

Guys just try to play for fun and for your soul. Good luck and enjoy. By the way if I think of what ought to be back in the game I will gladly come back to this topic.

[Cigara9393 338]

@deadtoyou Yeah it should works, but it doesn't. Question is why. I think you're supposed to ask that question to get a concrete answer http://en.tankiforum.com/index.php?showtopic=170138&p=2880044 or here http://en.tankiforum.com/index.php?showtopic=249405&p=4426452, although I think that's all for the sake of inactivity players who have qualified for their job.

[deadtoyou 2,502]

@deadtoyou Yeah it should works, but it doesn't. Question is why. I think you're supposed to ask that question to get a concrete answer http://en.tankiforum.com/index.php?showtopic=170138&p=2880044 or here http://en.tankiforum.com/index.php?showtopic=249405&p=4426452, although I think that's all for the sake of inactivity players who have qualified for their job.

I know why it doesn't work, I just think it needs fixing. :P

But, the Developers are busy with Unity and upcoming updates, so I settle for screenshots and let them do their job. Thy already get tons of complaints from players, they don't need mine.

[Cigara9393 338]

I agree with you. Everyone should see this game different ways. Developers want to make you a better, more dynamic, more fun. When to watch as each player requires this game anywhere would due. Therefore they shall be independent and original. Ejecting Gold Box from PRO battle is insane because if it fall at all modes and forms of the game and should fall to PRO battles. Today PRO battle is equal to battle Supplies. The only cost for supplies or a large number of players were gathered from daily bonuses and have nothing to lose and can earn a lot if you play smart and have a good team. Answers about Maps. I'm terribly missing the old Farm, Deck 9, old Fort Knox III. But what we can do http://en.tankiforum.com/index.php?showtopic=165096&p=2809742, start with your own creativity and requirements, you might succeed.

[Cigara9393 338]

@deadtoyou I understand but they don't need to fix /vote system, they need to fix government chat moderator. They have spectator mods and their job is found mults and record it or someone who broke game rules. They have spectator mode and their job is find Mults and record it or someone who broke the game rules. When you enter a command /vote then every chat moderator should receive a notification if they are not in the game or they are active on the forum, and come to do the job.

[beaku 2,656]

@deadtoyou I understand but they don't need to fix /vote system, they need to fix government chat moderator. They have spectator mods and their job is found mults and record it or someone who broke game rules. They have spectator mode and their job is find Mults and record it or someone who broke the game rules. When you enter a command /vote then every chat moderator should receive a notification if they are not in the game or they are active on the forum, and come to do the job.

Don't they already?

[Cigara9393 338]

Nope, i think.

[xXx.RazoR.xXx 543]

-snipped-

I'll be damn (don't take this as the intention to curse/swear,please)..to be honest,I was just trying to provoce exactlly THIS kind of answers,that was the whole point of my writing style,BUT!..I was 101% sure that,as usual,staff member will eighter ban me,or warn me,that I will not get repply as you gave,heck,you tried to answer all complaints here,for that,I salute you,and to be frank,I really underestimated you (your rank,TBH),for that,I apologize,I really do :) I think there is possible light in the end of the dark tunnel called TO,and I would really love to see more staff like you are,in last 4 years I saw many good staff leaving,I would like to continue this sentence,but I must follow topic rules ;) also,I could be banned :D is it possible for this topic to be pinned,as I think many could find it usefull,especially if you guys (staff) will keep watching it and react (answer,or as you stated earlier,clarify complaints/issues)?

[r_IMT-5390 150]

 

flyhackers,invisible hackers,speed hackers.so many hackers.I can't record,my computer is to weak for that :( :( :(

[deadtoyou 2,502]

I'll be damn (don't take this as the intention to curse/swear,please)..to be honest,I was just trying to provoce exactlly THIS kind of answers,that was the whole point of my writing style,BUT!..I was 101% sure that,as usual,staff member will eighter ban me,or warn me,that I will not get repply as you gave,heck,you tried to answer all complaints here,for that,I salute you,and to be frank,I really underestimated you (your rank,TBH),for that,I apologize,I really do :) I think there is possible light in the end of the dark tunnel called TO,and I would really love to see more staff like you are,in last 4 years I saw many good staff leaving,I would like to continue this sentence,but I must follow topic rules ;) also,I could be banned :D is it possible for this topic to be pinned,as I think many could find it usefull,especially if you guys (staff) will keep watching it and react (answer,or as you stated earlier,clarify complaints/issues)?

Staff try not to enter debates and discussions, I was surprised he actually did that. :) *bows to marineman*

 

By the way, I don't think this will be pinned.

[Cigara9393 338]

@MarineMan2 I can agree with some things with you, but for /vote system and that the moderators every time to come. Here i can not support you, because every time as most of the players when we call moderators and when to us write on the screen: your report has been sent they never come, + rarely seeing the chat moderators on the forum or in the game to do their job. Great mods and admins leave, and then come bad and offline moderators and admins.

[TriNitroToIuene 4,765]

Somehow, my game lags only when there is 1 minute left! So, when I refresh and come back again, the round has ended and I lose out on my battle fund.

[Cigara9393 338]

 Your problem sharing here: Problems and Solutions and here Questions & Answers

[TriNitroToIuene 4,765]

 Your problem sharing here: Problems and Solutions and here Questions & Answers

No, my game does not lag at all, only in the last 1 minute. I've tried this many times.

[Cigara9393 338]

Read front page. Write something that should return to the game that was useful in the past.