Complaint Book

[YKNAGI1 18]

Hey there! 

Lately, I noticed Tanki Online took a different direction, and not a good one.

I remember Tanki used to be much more generous and kind to players, more focused on the actual game experience.

Here's what I mean:

1. Tanki had Larger challenges that could benefit the player if he chose to buy the Battle Pass.

2. The percentage of discount used to be much higher. For example 50% on upgrades and 70% on speed ups (!).

nowadays its only 30% on every "discount".

3. The Tanki staff raised Garage hulls alteration and augments to much higher prices. 

4. People can buy over-powered tanks in relatively small ranks (compared to other players' tanks at the beginning).

5. The number of crystals you would get out of special gold boxes used to be much higher. (up to 7000 at one point)

6. Drones' batteries are super hard to get, including drones upgrades and protections -

Basically, every other expensive tank aspect you add to the game, the easier it is for buyers to dominate the game.

 

In my opinion, Since the last two years, Tanki started to get more and more corrupt. It seems like people don't care about

the game experience so much as my money. The list actually goes on and on, there is so many

things I can add. You have no idea how many times the newer versions of the game pissed me off and

I didn't do a thing about it. I actually met someone at the last event (May holidays), who quite Tanki 3 years ago just because of all the changes that have been taking place.

I am sure that there are many people who think the same but don't have the time and patience to deal with it. 

So Tanki staff, PLEASE don't take this road, start thinking about the usual player and not the buyer.

About the experience and hard work normal people have to put into their players to actually enjoy it.

Yours, YKNAGI1

[Fatty-Pooh 2]

On 5/9/2020 at 7:19 AM, ikplaydebom said:

 

Hey tanki defs, I am seeing a lot of hate under your videos and updates. I believe i can help you solve some of the Problems you are having: people are frustrated about buyers/druggers, basically people are mad because others have an unfair advantage. This is how to solve this big issue: 

 

1. Make unlimited drugs (like buyers have) available for anyone or no one. Either give everyone unlimited supplies or give no one unlimited supplies.

2. Change the matchmaking, instead of grouping together ranks group together players with the same gear score. For example having a game you can only join with a gear score between 3000 and 4000. To make this work there should be some other changes too: 

• Make players able to select the equipment level, for example if you have thunder m6 you could also select m5, lowering your GS. This way you can still join friends whilst playing with your favorite turret. 

• You now also need something to motivate players to upgrade their equipment, there are several ways to do this: 

  • Give better rewards in higher GS battles

  • At achievements only available in high GS battles

  • Extra Gold boxes

3. Make all items/equipment/alterations that have an impact on gameplay available for anyone to buy with crystals in the garage (also for reasonable prices, even for non buyers)

 

Those are all the big/important changes I would make to keep the game fair for everyone. There are also some minor changes that me and a lot players would love to see: 

• Bring back battle found in XP/BP formats

• Bring back old madness

• Give some turrets a little more recoil/ impact force. 

• Make all game modes available for low ranks, why would you limit this in the first place?

• Make pro game formats that lower gear score players can also join, just because i’m not paying 80 dollars for railgun+hornet M7 doesn’t mean I am not pro

• Balance overdrives so they are weaker or can’t be used as often. (The way they dominate games without them having to be used in a skillful way is no fun) 

• It feels weird for overdrives to be determined by the hull you use, I now have an upgraded hornet with an overdrive I don’t care about. The overdrive update was an indirect nerf/buff to different hulls. There was no way of knowing beforehand what tank would have a good overdrive, this has left some tankers with overpowered hulls and some with underpowered hulls. This could be solved by making overdrives selectable.

• The protection limit should stay around 35%-40% instead of 50%.

• Also who thought giving gameplay items away in containers was fair?

• Think about adding a ranked game mode where you get placed against people of the same elo rating as you, when you win a game + elo when you lose - elo. Reset ratings every month and give rewards like skins/achievements to players with the highest elo ratings. 

 

I can see how some of these changes need some time to balance and figure out but if the community sees tanki is heading in the right direction I think it will all work out. Also stop updating without reason, fix things that need fixing before adding more complications.

i agree especially with bringing back battle funds in pro battles. It will be a complete waist of time for low ranked people not to earn anything.Anyway, those cheaters that shoots alt accounts are just like buyers without spending any money.We meet buyers every day, so those cheaters have no special effects on us.

Edited May 12, 2020 by Fatty-Pooh
Make it bold

[magnum_pain 4]

Complaint : Match making - isn't a match at all ....
So when a tank collects 2 mines and a shot from a DD top spec gun + armour) smokey (and I checked - no specific protection from smokey) and then simply 1 shots u ? or a couple of tanks sit in the middle of the game, out in the open, they one shot anyone who shoots at them but seem in themselves to be unkillable. Then, typically, a couple of players leave and whoever is left gets slaughtered. All round a crap game experience.
Get your match making right i.e make it a match not a one sided waste of time.

and while u r at it ... magnum, how about they take some self damage to discourage the peeps who zip around on small / fast hulls and only shoot things right in front of themselves. Its supposed to be artillery isnt it ? so who in their right mind drops artillery rounds on their own toes (proverbially speaking)... and also ... how about a way for some turret to actually shoot one from a distance as when hidden they again are unkillable. (in general way too powerful and hard to kill)

[Joeguy 941]

 

It is beyond annoying not to be able to access missions and mission progress in HTML.  Why does HTML have LESS features than flash?  Please add access to missions from within a battle to HTML.

 

 

Edited May 13, 2020 by Joeguy

[SpacePirate 8]

PLAYER UNABLE TO JOIN BATTLE, MAKING BATTLE UNBALANCED AND ONE SIDED:

I found a new bug

I was in a battle

3v3 island, no supplies,no drops, no Overdrives, golds enabled public

max rank was general

my team was winning 139-17; One of my teammates sabotaged the team and then left, didn't get warning or ban. After he left, no other player could get into battle and hence left the battle unbalanced as a 2v3 This made the battle impossible to win and we lost 141-150 as a result, we hope to get a compensation for 6 hours of hard earned score which could've been easily achieved with 3 players in a team.

[Thiedes 1,106]

17 minutes ago, SpacePirate said:

 

Please record a video and Report sabotages/Hacks or any sort of Battle violations in this forum.

As well the reason why no one might have been able to join the battle could've been that player might have closed his browser/client while being inside the battle which causes the player to remain in the battle and offline at the same time.

[wolf_man_225 0]

I just bought the 50x Container  + 50x Ultra Container package.  Once of the items was the stun immunity, but when I go into my hull alterations, it still shows that I need to buy it.  How can I get this fixed.

[wolverine848 13,097]

5 minutes ago, wolf_man_225 said:

I just bought the 50x Container  + 50x Ultra Container package.  Once of the items was the stun immunity, but when I go into my hull alterations, it still shows that I need to buy it.  How can I get this fixed.

What hull was the augment for?  Each hull needs a separate augment.

[Benefactor 6,888]

13 minutes ago, wolf_man_225 said:

I just bought the 50x Container  + 50x Ultra Container package.  Once of the items was the stun immunity, but when I go into my hull alterations, it still shows that I need to buy it.  How can I get this fixed.

Augments from the Ultra container (if it does not name a hull with it) defaults to Hunter.

[I3ecause 0]

Hello, my complaint is that in my HTML5 store, only kits come in tankoins. Could kits come with two shopping options (in crystals and tankoins).

Ex: I see the touche kit (wasp and railgun), when you click buy, appear "Buy with crystals" and "Buy with tankoins".

Because the kit I want only comes in tankoins and I'm hoping to come in crystals, but it doesn't.

[vourlo 28]

On 3/16/2015 at 12:27 PM, theFiringHand said:

Image created by and used with kind permission.

 

Complaint book for Tanki Online

 

Please continue to give us your complaints and reviews regarding latest updates. They help us improve the game at that point and build a better community. As I've always said, there's room for even the harshest of critiques, given that it's delivered with tact, courtesy, politeness, and more importantly, with the intention of improving things.
 

---

 

 

Do you have an update or recent change to the game you want to complain about? That's perfect! Each complaint is an opportunity for staff to understand what went wrong and to improve such matters - to make those clear, please leave this topic for complaints regarding the most recent changes to the game. 

Kindly refrain from posting any criticism of moderators' actions, as those should be sent to their respective administrator's forum PM.

If you have ideas to improve the game the proper section is - Ideas and suggestions. This topic is only about complaints that players have regarding the game.

Also, this topic is not about reporting other players offending/breaking game rules, for that you have the Violations section. To report technical bugs and issues, you have Bugs & Glitches Reports. To continue discussing the various aspects of the game, please head over the Game Discussion section. 

 

Please do not flood or go off-topic.

 

This topic will be regularly checked to collect your feedback and take it into account when making further changes to the game.

 

Original post by @munjamix

With a noticeable decrease of players in tanki online this game has been losing popularity. This decrease of course comes from the "fantastic" uptades that the developers have thought about. I really don't get it. There were times that 2 MILLION players joined the game every day. Today they hardly reach 15 THOUSAND. Most of which are buyers that don't know how to play without buying(they don't know how to turn their turret and so on). Of course developers must be proud of this mass loss of players since now they re getting more and more and more MONEY from rich people that spend money on a mass-popularity-decreasing game. But I don't think what a game is supposed to do. Of course they should make money but they ve made it ridiculously Pay to Win. 

Anyway, somewhere in the complaint book it is mentioned that we can give feedback for every uptade that ruins the game, literally. And that's what happened with augments-alterations(though they made it worse at the end making their prices extremely high. (245000...)Alright then, why didn't they do that as well with the repair kit, which is almost useless anymore. There was a 90% negative feedback to do this uptade, as GhostAnimators says but none of the developers cared about it right. Nice sincerity... Now with pro battle funds disabled it's most probable that the few old players will leave the game as well leaving about 10000 players playing everyday. Simply sad if u can think what happened 5 years ago when 2 or 3 or even 5 million players where joining every day and when you find and play whatever battle you wanted. 

It's just... Every uptade makes a sum of players leave. Really that's what a game care about and wants... Sadly this is reality and according to tankionline uptades cannot be taken back.( Which is something that happened with alterations but anyway) 

I hope this makes an impact, even if I know it won't. Most probably this topic will be deleted or will be ignored by developers because they care mostly about being rich and not making us happy since they ve managed to make over 2 million(for sure) people unhappy over the last 5 years. 

The end

[Very_Bad_Player 0]

I believe I just got my first ever ban, ONE WEEK, for saying “this team sucks”…. ONE WEEK seems a bit severe compared to what I have seen. The team did suck, there was 8 or 9 of us, half had zero kills, 2 were playing parkour (this was CTF) and one was sleeping. We lost 1-5. “This team sucks” is comment, not one of hate, iot was fact. We weren’t working together, we had zero defense, and we were greatly overpowered. 

Needs to be an appeal process. I don’t talk much. Its the point of being banned for a week for that. I’ve seen far worse chat that got an hour or a day at most. Not happy. 

[Benefactor 6,888]

3 minutes ago, Very_Bad_Player said:

I believe I just got my first ever ban, ONE WEEK, for saying “this team sucks”…. ONE WEEK seems a bit severe compared to what I have seen. The team did suck, there was 8 or 9 of us, half had zero kills, 2 were playing parkour (this was CTF) and one was sleeping. We lost 1-5. “This team sucks” is comment, not one of hate, iot was fact. We weren’t working together, we had zero defense, and we were greatly overpowered. 

Needs to be an appeal process. I don’t talk much. Its the point of being banned for a week for that. I’ve seen far worse chat that got an hour or a day at most. Not happy. 

Maybe you were in a battle with a Chat Admin/Mod alternate account.

[wolverine848 13,097]

33 minutes ago, Very_Bad_Player said:

I believe I just got my first ever ban, ONE WEEK, for saying “this team sucks”…. ONE WEEK seems a bit severe compared to what I have seen. The team did suck, there was 8 or 9 of us, half had zero kills, 2 were playing parkour (this was CTF) and one was sleeping. We lost 1-5. “This team sucks” is comment, not one of hate, iot was fact. We weren’t working together, we had zero defense, and we were greatly overpowered. 

Needs to be an appeal process. I don’t talk much. Its the point of being banned for a week for that. I’ve seen far worse chat that got an hour or a day at most. Not happy. 

And it's often true.  It's just brutal when the highest rank player on your team (by 5 or 6 ranks) mails it in and your team is destined to lose because their Gismo is actually trying... and making a difference.

[Retaliate 503]

56 minutes ago, Very_Bad_Player said:

I believe I just got my first ever ban, ONE WEEK, for saying “this team sucks”…. ONE WEEK seems a bit severe compared to what I have seen. The team did suck, there was 8 or 9 of us, half had zero kills, 2 were playing parkour (this was CTF) and one was sleeping. We lost 1-5. “This team sucks” is comment, not one of hate, iot was fact. We weren’t working together, we had zero defense, and we were greatly overpowered. 

Needs to be an appeal process. I don’t talk much. Its the point of being banned for a week for that. I’ve seen far worse chat that got an hour or a day at most. Not happy. 

There has to be more to the story. No way you got banned for saying "This team sucks"

[Very_Bad_Player 0]

No seriously. Thats all I said. Nothing before that, nothiing after. I’ve been here since 2009, I rarely use the chat, rare enough that anyone understands english.. But that is the only thing I had typed the entire battle, was banned with 30 seconds. 

[L_E_O_N_I_D_A_S 0]

Getting crystals for ranks is still working ?

Yesterday i earned rank (legend 41 to legend 42)

but i didn't get the 40.000 crystals.

How am i going to get them ?

 

[Galdar 45]

28 minutes ago, L_E_O_N_I_D_A_S said:

How am i going to get them ?

Ranking rewards are now in the Mission / Special section. There you will find yours "Complete" among the current Special Event missions.

[Viking4s 10,791]

41 minutes ago, L_E_O_N_I_D_A_S said:

Getting crystals for ranks is still working ?

How am i going to get them ?

There are not in the client anymore. The ranking rewards is now in the Special Missions tab, only available in the HTML5 browser and The Android mobile application.
The missions will be there until you claim them. You just need to log once in Mobile or HTML5, claim them from the Mission tab and that is it. This is what i do with all the special missions rewards.

Edited May 21, 2020 by Viking4s

[Bydo 20,125]

not sure what is going on with missions

I had a 7k juggernaut battle mission. when I first logged on it said over 5k . then I went into a number of battles in Siege  and when I checked it again it had dropped down to 3k plus. then when I checked on my mission just before I left it was completed at 7 k.. ?? I did do one battle in juggernaut before i left.

Edited May 21, 2020 by Bydo

[Ninja 10,468]

On 5/20/2020 at 4:16 PM, Very_Bad_Player said:

I believe I just got my first ever ban, ONE WEEK, for saying “this team sucks”…. ONE WEEK seems a bit severe compared to what I have seen. The team did suck, there was 8 or 9 of us, half had zero kills, 2 were playing parkour (this was CTF) and one was sleeping. We lost 1-5. “This team sucks” is comment, not one of hate, iot was fact. We weren’t working together, we had zero defense, and we were greatly overpowered. 

Needs to be an appeal process. I don’t talk much. Its the point of being banned for a week for that. I’ve seen far worse chat that got an hour or a day at most. Not happy. 

Please do send a PM to a chat administrator for these complaints, they will be able to help you directly as bans cannot be discussed publicly. 

Chat administrators: @Hate or @Defender

[kydapoot 570]

Powerful gameplay items such as the new drone, rubberized rounds, and electromagnetic salvo should never be behind a paywall. There are plenty of consumables, bundles, and other items that sell very well in the shop, there's no need to create unbalanced gameplay and estrange lots of players by locking items in the shop or in ultra containers available only in the shop.

Now, that's enough complaining. Time for some constructive criticism:

Any one of the following would really appease your non-buyers without sacrificing much of the buyers purchases (which are, admittedly, what allows the company to continue developing):

• Ultra containers need to be available through special missions as promised upon their introduction. (V-LOG episode 250, 1:52). So far, this has only happened at the event that accompanied their initial introduction
• All non-cosmetic items need to be available for crystals. This has been a part of Tanki since its inception, and it should remain so. By making these things cost a lot of crystals (like augments, for example), you can continue to entice buyers while providing an opportunity for success for people who play casually.
• Give out more tankoins. 18 a week, plus 100 every two weeks if you grind out 1000 stars, is practically useless. It shouldn't take years for a player to earn a useful gameplay item like a hull alteration.

Ultimately, it's not just buying players that make the game successful. You have to accept that only a portion of players will buy, but that the rest of the players are still important for the game's success. People talk about the game "dying" because the player base is decreasing, and the people that you are failing to retain are non-buyers. The loss of those players is still an important thing to avoid in order to keep the popularity of the game high.

[Joeguy 941]

Spoiler

 

 After I complete a mission, the completed mission is credited to the weekly tally, but the completed mission won't clear when I click "Claim Reward".  This has happened on several accounts and in both HTML and Flash.
 

 Even after restart today my mission won't reset from yesterday.  It still shows exactly the same thing.  The "Claim reward" button will not actuate when I click it.  The "Claim reward" button has not reset and is stuck on a completed un-claimable mission blocking any further missions from appearing.  It won't clear in HTML either.  This is after reset so it looks like I just completed a mission, but nothing happens when I click the "Claim reward" button...it's just stuck from yesterday.  I'm afraid to complete any other missions; I don't want to get locked out of Daily Missions, so I can't use this account until this bug is fixed.  Plus I only have two mission available instead of three.

-------------------------------------------------

Problem solved by Tech Support within a couple of hours of notifying them by their special form

 

Spoiler

 

Edited May 24, 2020 by Joeguy

[kirigin_luk 1]

I just have a complaint about the use of maps. Some of the best maps in the game that were very popular and took time to make are just being wasted.

[Joeguy 941]

Another server reset and still the same thing.  I can't click away the that completed mission so I can't get a  new mission.  This is three days.    I have this and two other accounts with this same problem and I know two other players with the same problem.  This is not an isolated glitch.  It is in HTML and Flash.  Please acknowledge that you have passed this on to whoever is supposed to fix things like this.

-------------------------------------------------------------------------------------------------------------------------------

Problem solved by Tech Support within a couple of hours of notifying them by their special form

Spoiler

 

 

Edited May 24, 2020 by Joeguy