Complaint Book

[shibe123 136]

I'm sorry but it's highly unlikely that those features will be back

why??

[Mister.Sister 3,574]

The problem is that tanki closes his eyes on many situations. For example, a player who have an abnormal ratio (K / D143.95) and nobody does anything.It is clear that this player cheats. Or it is a fake account created by Tanki to push players to buy.

 

In both cases tanki is responsible and does not take action.When we report it has been said we need to take in live player!

 

Again Tanki does not take his responsibilities. As it is obvious that the player and instead of following up on the player you close your eyes.

Well some of these accounts are just test accounts. Generally to block these accounts I would assume that you would need video proof of this happening..

[GeeVuh 1,647]

The problem is that tanki closes his eyes on many situations. For example, a player like who have an abnormal ratio (K / D143.95) and nobody does anything.It is clear that this player cheats. Or it is a fake account created by Tanki to push players to buy.

 

In both cases tanki is responsible and does not take action.When we report it has been said we need to take in live player!

 

Again Tanki does not take his responsibilities. As it is obvious that the player and instead of following up on the player you close your eyes.

Or maybe, he's actually telling the truth? He does have M2 equipment, you know... and it's also possible that he just leaves the battle every time he's about to die.

[GeeVuh 1,647]

I REALLY Want this few things back.

1. Ability to name battles.

2. Ability to create battles without pro pass

3. Train Station

4. Crystal Boxes

 

I think the game is getting bad without this.

So basically, you're too lazy to play the game and want an easy life. Kay, makes total sense.

[Cyborg 3,189]

donttalk

 

Yes tanki pretty much ignores it but there are lots of cheaters in the game, a lot more than people or tanki realize. I am not sure how they cheat because I have not looked into it but I know when I shoot an M4 Viking even with 50 protection above their tank with my M4 smoky they are going to eventually die. It might take 10 shots or whatever but they are going to die. Some don't. Those are cheaters. Then I have M4 smoky with MU'ed protection and they one-shot me - those are cheaters also. I don't care what tanki says, people have hacked this game and hacked it badly. Now if someone starts hacking crystals then tanki will fix it, otherwise they couldn't care less.

It isn't necessary that the enemy WILL die from your shots, they can have Isida's or Supplies with them, which make their tanks last much more longer than yours. Also, it does not matter how many Micro-Upgrades you have on your Hull, there is always a possibility that a sequence of enemy shots or a shot made by a railgun/shaft on Double Damage can kill you even before you realize anything. 

[theFiringHand 21,351]

donttalk

 

Yes tanki pretty much ignores it but there are lots of cheaters in the game, a lot more than people or tanki realize. I am not sure how they cheat because I have not looked into it but I know when I shoot an M4 Viking even with 50 protection above their tank with my M4 smoky they are going to eventually die. It might take 10 shots or whatever but they are going to die. Some don't. Those are cheaters. Then I have M4 smoky with MU'ed protection and they one-shot me - those are cheaters also. I don't care what tanki says, people have hacked this game and hacked it badly. Now if someone starts hacking crystals then tanki will fix it, otherwise they couldn't care less.

We do not ignore the fact that there are cheaters. It's simple very difficult to eradicate them. But rest assured that we want to get rid of them.

[donttalk 0]

Everybody who ask him for playing 1vs 1 es refuse every time. That guy play mult or hes part of tanki and his account is a fake account one or the other. Look his profil he never use drug and going out of game everytime u gonna be die its very hard and long!

[theFiringHand 21,351]

What about these easy solutions?

1. Prevent friends to play against each others in public battles
2. Make the punishments more severe (every saboteur reported could be blocked longer - and not only banned from the chat: 1 day, 1 week, 1 month then the account is blocked forever)
3. Apply fines as it is mentioned in the rules

1. Rather than prevent friends from playing against each other, we're going for an approach where players can choose to play in battles where the participants are randomly picked (and the battle cannot be joined in any other way). That's exactly what the Matchmaking system is about.
2. This assumes two very important things
   1. that we have 100% proof that a player is guilty - WE RARELY DO
   2. that we have enough staff for comprehensive "law enforcement" - WE DON'T
3. I'm very much against this, for a number of reasons
   1. See the previous point
   2. This is a game, not a war zone

You say these are easy solutions. I assure they are anything BUT easy to implement. They're easy to come up with, yes. But definitely not easy to implement.

[Guest]

It doesn't require any complex coding to fine someone, extend bans or prevent more than 3 friends to join the same public battle. These solutions are not hard to apply or implement and Tanki must have already thought about them. They just haven't decided to use them for some reasons; and I have my opinion about that.

I believe Cedric isn't referring to technical but logistics of the implementation. Stricter punishments would require lengthier checking and analysing which requires bigger and well trained staff which isn't the case at the moment.

[wolverine848 13,097]

We do not ignore the fact that there are cheaters. It's simple very difficult to eradicate them. But rest assured that we want to get rid of them.

You could start by giving more than 1-day bans = slap on the wrist. 

 

If someone is "found guilty" of sabatoge etc make it a month or longer. They just play a diff account for a day. Then go back to the banned account the following day. No real punishment = no incentive not to try to cheat.

[wolverine848 13,097]

I believe Cedric isn't referring to technical but logistics of the implementation. Stricter punishments would require lengthier checking and analysing which requires bigger and well trained staff which isn't the case at the moment.

Either they are guilty or not.  Why "hedge" on the punishment? If the evidence suggests they should be punished at all, make it worthwhile.

[theFiringHand 21,351]

1. Joining the opponent's side is the easiest and most widespread way to help a friend win, therefore there should be a limit of friends per battle and above all per side. Similar tank games limit the number of friends in a same public battle. It's just common sense after all.

2. Even though you're not 100% sure that a player is guilty bans are issued anyway :rolleyes:

3.1 Well if you're not 100% sure about the guilt of someone, why mods issue bans! :lol:

3.2 It's not only a game, it's a product people spend money into it and devs have to provide them with a safe place to have fun. It's not the case at the moment and for a long time.

 

It doesn't require any complex coding to fine someone, extend bans or prevent more than 3 friends to join the same public battle. These solutions are not hard to apply or implement and Tanki must have already thought about them. They just haven't decided to use them for some reasons; and I have my opinion about that.

1. And what if the player is not on your friends list? There are as many counter-measures as there are solutions. We don't want such a restriction in the game.
2. Yes, because we have reasonable certainty.
3. Bans are one thing. Fines are another. No, we won't issue fines. And there will never be a 100% fool-proof way of avoiding cheating. We do our best and keep coming up with ways to stop cheating, but it will never go away. No game is cheat-proof.

[theFiringHand 21,351]

I just want to say referring to statistics of the real world.

 

For those for 1st offenders a small prison sentence for about 1 week or to a month isn't much. Therefore for them, sure its not a big deal "only 1 month". They repeat the offences and again the cycle repeats. But remember for them 1 month is nothing. A year will make them regret it.

 

So for sabotaging or hacking etc - The fines should be big! So then others will hear about this and crime in this game will go down. 

 

Penalties should go like X's.. For example

 

1 X  - Account blocked - 1 Week

2 Xs - Account blocked - 1 Month

3 Xs - Block with a fine of £100 - Anything which would stop people doing this. Removal of accounts or M4s.

 

Many on this game do not understand and will repeat offences not understanding that it ruins the fun of the game.

 

Just an idea, I think Tanki should be more strict since it is a Free game for everyone so people must respect it and Tanki respects us bb spending their time on improving the game for us.

The policy in the EN community is to try to avoid punishment and instead go for educating the player. Draconian measures don't work. They don't work in games, and they don't work in real life. Criminals know the risk they run when they break the law, especially in countries with the death penalty. And guess what. They STILL break the law. Punishment does not deter crime.

 

Same in the game. Players know the consequences for breaking the rules and they still break them, even when breaking that rule means losing their account for good.

 

So no, I don't intend to make punishments harsher. I prefer to focus on educating players to be better people. Of course, there are exceptions where players are so obnoxious that they need to be given a final warning that their account will be permanently blocked if they persist.  :)

[wolverine848 13,097]

 

Same in the game. Players know the consequences for breaking the rules and they still break them, even when breaking that rule means losing their account for good.

 

So no, I don't intend to make punishments harsher. I prefer to focus on educating players to be better people.

Hi Cedric,

 

If these "cheaters" already know the consequences for breaking the Rules (as you state above), how will "educating" them help? 

These people don't care and will in all likelihood not become better gamers. So the rest of us suffer. That hardly seems fair.

 

If you play a board/dice game with a group of people and one insists on trying to cheat - guess what...they are asked to leave. Same should apply here.  If an account is permanently blocked it will have an effect. Sure they can set up a new account. but then they need to spend time ranking that account back up to previous level. At least it's some form of set-back for the cheater.

[theFiringHand 21,351]

Hi Cedric,

 

If these "cheaters" already know the consequences for breaking the Rules (as you state above), how will "educating" them help? 

These people don't care and will in all likelihood not become better gamers. So the rest of us suffer. That hardly seems fair.

 

If you play a board/dice game with a group of people and one insists on trying to cheat - guess what...they are asked to leave. Same should apply here.  If an account is permanently blocked it will have an effect. Sure they can set up a new account. but then they need to spend time ranking that account back up to previous level. At least it's some form of set-back for the cheater.

Which is why we still have punishments. But our first approach is to educate. And I do believe it has had a positive effect on the community.

[stanzhang 3,291]

 A year will make them regret it.

3 Xs - Block with a fine of £100 - Anything which would stop people doing this. Removal of accounts or M4s.

If they do that, the player will just leave the game.

[Mister.Sister 3,574]

The policy in the EN community is to try to avoid punishment and instead go for educating the player. Draconian measures don't work. They don't work in games, and they don't work in real life. Criminals know the risk they run when they break the law, especially in countries with the death penalty. And guess what. They STILL break the law. Punishment does not deter crime.

 

Same in the game. Players know the consequences for breaking the rules and they still break them, even when breaking that rule means losing their account for good.

 

So no, I don't intend to make punishments harsher. I prefer to focus on educating players to be better people. Of course, there are exceptions where players are so obnoxious that they need to be given a final warning that their account will be permanently blocked if they persist.  :)

Well I guess me must agree to disagree since yours and my points are both backed with proof. However yes this is a game, so prospects are much different.

[wolverine848 13,097]

If they do that, the player will just leave the game.

I'm ok with that. Sounds like a perfect result. ;)

[Worst.Name.Ever 9]

Bring back moon silence ONLY for parkour modes that way people can actually parkour with low gravity but not earn any exp from killing or capturing flags.

 

 

Don't quote this if you're going to reply with "impossible" everything is possible. Trust me you will get a lot of players back on the game.

[theFiringHand 21,351]

Which ways?

I've already explained that many times in this very thread and many others. I'm not going to repeat myself. You've been given an answer.

[Capable 4,614]

Another way from by passing this is...

 

Once you click the the Next to go to your payment - Copy & paste it and sent it to your phone or another device and it should work, since I had the same problem.  Its really easy and just takes an extra minute  ;)

Cedric. I just wanted to confirm, is this method safe since we are dodging the security in a way?

[sorenson_2015 26]

I'm ok with that. Sounds like a perfect result. ;)

And come back with a alt

[Mister.Sister 3,574]

Cedric. I just wanted to confirm, is this method safe since we are dodging the security in a way?

Copying and pasting the link to another device will not breach your security buying crystals or what ever on this game. Unless you were to click a click for someone else who could of tampered with this or you either using a simple password or have given it to someone else.

 

So to be clear this is what you do..

 

 

 

You select any of the things you would like to buy. You said this your payment method of choice so, PayPal.

 

Step1

Choose what you want to buy and click Next

 

Step 2

You will end up on a page similar to this, either you have already saved your details on your computer or not. Copy & Paste the link from the search bar and send it to another device, Since sometimes it doesn't work for some odd reasons like the servers or connection.

Send the link to yourself via Skype or text to your phone and do it there.

 

Step 3

Just enter your details and I'm sure it would work

 

 

Edited January 11, 2017 by Mister.Sister

[Capable 4,614]

Copying and pasting the link to another device will not breach your security buying crystals or what ever on this game. Unless you were to click a click for someone else who could of tampered with this or you either using a simple password or have given it to someone else.

 

So to be clear this is what you do..

Yes I understand, thanks :) But the security was put there for a reason.. How does this method not have it?

[wolverine848 13,097]

And come back with a alt

That was their alt.  maybe they have multiples. Maybe they get blocked too.  Gotta do something because doing nothing is... not working.