Complaint Book

[Guest]

I had 250 kills Saturday and have not received my gold boxes. I probably had 250 Sunday but not sure. I fully expect to get screwed by tanki so if you don't give them to me I get what I expected.

I don't see your nickname on the list.

[Guest]

List is here. If your name is not on the list, then you did not make the required kills. You either counted incorrectly, made a mistake in the time zones, made some of your kills in PRO battles, or some other mistake. But I can assure you the system counted correctly. After the initial mistakes we had with the first giveaway, we fixed our procedure and tested it multiple times, so we're sure that it works correctly.

[Guest]

Well the kill counter doesn't work correctly  and I have reported over and over and over so how would you know? Although there is really no one to report it TO because no one speaks English at your help center. So screw me out of my gold boxes. Who cares? YOU don't!

Is your name on that list or not? If it's not, you did not make the 250 kills.

[Crip 4,735]

Well the kill counter doesn't work correctly  and I have reported over and over and over so how would you know? Although there is really no one to report it TO because no one speaks English at your help center. So screw me out of my gold boxes. Who cares? YOU don't!

They were supposed to be made in non-PRO Battles. If your name is not on the list, just acknowledge the fact that you did not reach the required value.

 

Accept it and move on.

[Viking4s 10,791]

Dodge the problem like tanki people always do. Thanks so much for the help. No, no need to go check, just I am wrong.

Maybe you're the one dodging the problem, maybe you did something not quite right. The reality is that only you complain about it and your name is not on the list. The list is generated from the system like for everybody else, why you should be different?

Instead of trying to understand what went wrong on your side to learn from it, you prefer to bang your head on the wall. Your right to not let it go, however the ball is in your court now, it's up to you to see that and make the right next step now.

 

You need to check that you did everything as set up by the system, if you don't fulfill one of the condition then your kills are not recorded, therefor there is no other way to check as the record happens on the day, and there is no other records.

 

As a best way to proceed for next time:

- kill in Non-pro battle

- Kill within the UTC 24h window (check UTC time website) (a battle finishing over the time deadline will not count your kills for this day but the next day)

- Stay till the end of the battle when you see the reward table with kills and crystals, if you leave the battle before the end your kills will not recorded by the system.

- add extra kill to your target 250 kills target (about +50).

 

GL.

 

[wolverine848 13,097]

They were supposed to be made in non-PRO Battles. If your name is not on the list, just acknowledge the fact that you did not reach the required value.

 

Accept it and move on.

Question - if a tanker made kills in battle but left before the battle ended, were those kills "counted" toward completing the contest?

[Guest]

Thanks so much for the help. No, no need to go check, just I am wrong.

Thank you for being mature and owning up to the mistake.  :)

[wolverine848 13,097]

- Stay till the end of the battle when you see the reward table with kills and crystals, if you leave the battle before the end your kills will not recorded by the system.

 

Please show where above is in the Terms and Conditions.

[Viking4s 10,791]

Please show where above is in the Terms and Conditions.

It's not, Cedric said it in the post later on. It's good to know now.

This is what I call learning from mistake and me sharing what I learnt.

I had no problem before because I always killed more than necessary in case something wrong happened with the system. You would quit a game where you don't have the upper hand, so it was always a small number of kills lost at the end but less than my 50 margin error safeguard measure.

 

Blame TO, not Cedric (a bit though) for minimum service communication.

I'm not going to cry for 2 or 3 gold boxes (2000-3000 crystals), i will remember achieving something and having lots of fun (which games are about), it is as much of the game pleasure rather than the crystal earning, but this is my own opinion. I know that some people will value every crystals, whiner always gonna whine.

Edited April 21, 2017 by Viking4s

[wolverine848 13,097]

It's not, Cedric said it in the post later on. It's good to know now.

This is what I call learning from mistake and me sharing what I learnt.

I had no problem before because I always killed more than necessary in case something wrong happened with the system. You would quit a game where you don't have the upper hand, so it was always a small number of kills lost at the end but less than my 50 margin error safeguard measure.

 

Blame TO, not Cedric (a bit though) for minimum service communication.

I'm not going to cry for 2 or 3 gold boxes (2000-3000 crystals), i will remember achieving something and having lots of fun (which games are about), it is as much of the game pleasure rather than the crystal earning, but this is my own opinion. I know that some people will value every crystals, whiner always gonna whine.

Oh - I wasn't blaming Cedric - was just looking for clarification.

 

I had no "horse in this race" - did not have the RKs in garage to attempt it.

 

Those that feel they've been jobbed though might have a legitimate complaint.

[Guest]

Those that feel they've been jobbed though might have a legitimate complaint.

Actually, they don't. We checked players who had battle in progress when the deadline struck, and the kills they had in that battle wouldn't have been enough to carry them to the next tier.

[Guest]

Someone deleted my post. Can't stand truth.

Nope, I hid your post because it was obnoxious and off-topic. Two things that are unacceptable. Keep it up and I'll take more appropriate action. Now, you've made your complaint and you received your answer, so stop spamming this thread. 

[D.a.n.t.e 475]

As a best way to proceed for next time:

- kill in Non-pro battle

- Kill within the UTC 24h window (check UTC time website) (a battle finishing over the time deadline will not count your kills for this day but the next day)

- Stay till the end of the battle when you see the reward table with kills and crystals, if you leave the battle before the end your kills will not recorded by the system.

- add extra kill to your target 250 kills target (about +50).

Are you sure of that? I didn't see any mention of that in the ToC.

 

EDIT:

 

Checked the ToC again and it is not there. But if that's case, then counting your kills with the counter in your profile is not a good indicator unless you finish all your battles, but that's not on the ToC. And what if the battle you entered is not doing well?

 

So, there's a big flaw in this type of contest.

Edited April 21, 2017 by D.a.n.t.e

[Viking4s 10,791]

Are you sure of that? I didn't see any mention of that in the ToC.

EDIT:

Checked the ToC again and it is not there. But if that's case, then counting your kills with the counter in your profile is not a good indicator unless you finish all your battles, but that's not on the ToC. And what if the battle you entered is not doing well?

So, there's a big flaw in this type of contest.

Cedric said it there: http://en.tankiforum.com/index.php?showtopic=355595&p=6098352,

 

Yes, you're right it is not in the TOC. The TOC do not cover all the technical details of the calculation so you might end up with the system doing differently than your expectation, which is exactly what happened.

I presume for simplicity, data space and time saving, they decided to count the kill from the end of the battle instead of from your stat kills has it doesn't make difference on pro or not-pro kill, or any other way and reason.

So yes the profile indicator is not good enough, people will have to finish any battle and take the value from battle counter and note it somewhere in order to add it up with previous kill.

So each time you self destruct you loose a kill and each time you leave a battle without finishing it (willingly or not) you loose all your kills from that battle. This would be the reason for the difference of kill counts that occurs for lot of people.

There is probably a lot of option to make it easier for the player, as 1200 kills is a lot and you can easily lost count especially with teenagers that do not master math. Or just carry on with the current system but clear indication should be provided as not every player will look in the 30 pages forum to find the information.

Obviously, as an example, putting a counter, e.g. in the green bar (before the rating), that sum up all your kills (from the final battle scoreboard) during the 24 hours period would be highly beneficial for everybody : clear count and less complaint. It would reset every 24 UTC time.

[WhosYourBuddy 56]

Please remove paints from kits. I understand that Hull, turret and protection are necessary but paints are useless.

[Blackdrakon30 2,943]

Dante

 

Big flaw? There is a big flaw in everything tanki does. The contest was flawed. Then they make up the rules as they go along. This is allowed, this is not. Then when someone complains they flip-flop. No integrity to be found at tanki. NONE!

Everything has flaws. And if you think that somehow Tanki is different, and that you expect it to be a flawless system with perfect rules from the start, then perhaps what is really flawed is your expectations. Rules are made as they go along because sometimes past rules don't cut it anymore, and new guidelines are necessary to maintain order. 

 

I'd also like to point out that these are busy people that honestly don't have time for whining. Problems pointed out in a civil way, yes. Accusations of the entire game's administration being flawed? Not particularly relevant feedback. 

 

Please remove paints from kits. I understand that Hull, turret and protection are necessary but paints are useless.

I actually like paints personally as they can give your tank a lot more personality. If anything it seems like what you actually want is for kits to be cheaper, because removing the paint would make the kits cheaper.

 

I personally would've mind paints in general being a little cheaper; they're pretty out-of-reach for most low ranks.

[D.a.n.t.e 475]

Dante

 

Big flaw? There is a big flaw in everything tanki does. The contest was flawed. Then they make up the rules as they go along. This is allowed, this is not. Then when someone complains they flip-flop. No integrity to be found at tanki. NONE!

Like Blackdrakon30 said, maybe you need to rethink your expectations.

 

Tanki is a small team company running a complex game, so it is natural that there will be this type of issues. if you don't like issues like this maybe you need to look elsewhere. Not that I want you to leave.

 

It is possible that you did at least 250 kills but the system, the way it's setup, for possibly practical reasons, counted less of your kills. Now there's no way to know for sure about your exact number of kills, because there's no system for that. That's why many suggest to at least do 50 more kills just to be sure.

 

The previous contest i did more than 250 kills to get 3 golds, the count was close to my count, over 250, but later i found out that to receive the golds you at least needed to be a WO1. That rule that didn't make sense to me was hidden in the ToC spoiler. But there's a good reason for that WO1 requirement, Gold Box supply unlocks at WO1.

 

All I ask from them is to make the announcements very clear. Hopefully they'll do that since they like doing this type of contests.

 

At least we learn something about how counting works, i think.

 

Cedric said it there: http://en.tankiforum.com/index.php?showtopic=355595&p=6098352,

 

Yes, you're right it is not in the TOC. The TOC do not cover all the technical details of the calculation so you might end up with the system doing differently than your expectation, which is exactly what happened.

I presume for simplicity, data space and time saving, they decided to count the kill from the end of the battle instead of from your stat kills has it doesn't make difference on pro or not-pro kill, or any other way and reason.

So yes the profile indicator is not good enough, people will have to finish any battle and take the value from battle counter and note it somewhere in order to add it up with previous kill.

So each time you self destruct you loose a kill and each time you leave a battle without finishing it (willingly or not) you loose all your kills from that battle. This would be the reason for the difference of kill counts that occurs for lot of people.

There is probably a lot of option to make it easier for the player, as 1200 kills is a lot and you can easily lost count especially with teenagers that do not master math. Or just carry on with the current system but clear indication should be provided as not every player will look in the 30 pages forum to find the information.

Obviously, as an example, putting a counter, e.g. in the green bar (before the rating), that sum up all your kills (from the final battle scoreboard) during the 24 hours period would be highly beneficial for everybody : clear count and less complaint. It would reset every 24 UTC time.

Thanks for the info.

 

A lot of people repeat that if you self destruct it doesn't count against your kills.

 

I think they can make the contest using the mission system and when they do this type of contest they add an extra mission that will last for one day and it will show the kill counter. The same system can be used for experience based contests, or whatever contest.

 

Thanks again for sharing the info.

[Viking4s 10,791]

So Viking does that mean that you may possibly someday be wrong. Or maybe you just thought you were wrong once but you really were not.

No, not someday, everyday, it's called being human. Humans makes mistakes, however one can learn from his mistake to do better next time.

See TO/The game as a black box, input goes in, output come out of it, and we tried to make sense, understand of the process in between: but it is still a black box, so you will never know what exactly is going on, it can change internal rules, it can be flawed...

Big company make mistakes too, Samsung is one example.

 

[hanshjc 13]

I have one Mission left for today >  CAP 3 flags

 

I captured 6 or 7 flags already, but it does not add to my mission...

 

 

:excl:

[CooperO 7,956]

I have one Mission left for today >  CAP 3 flags

 

I captured 6 or 7 flags already, but it does not add to my mission...

 

 

:excl:

Make sure you're doing the missions in a non-PRO battle, otherwise it won't work.

[MrAssasin 587]

I have one Mission left for today >  CAP 3 flags

 

I captured 6 or 7 flags already, but it does not add to my mission...

 

 

:excl:

Make sure you are playing in Normal (Non-PRO) battles and that you are not alone in the battle :P

Since The Patch Update #451 missions can only be done in Non-PRO battles.

Edited April 22, 2017 by MrAssasin

[jonnykapahala2 117]

about the missions update....i accept the non pro battle thing but at least make it possible to earn xp and kills for the super missions....they are impossible now as some people may not have supplies....

[splitterpoint 10,986]

When will these friend request errors get fixed?

I'm getting them all the time in the client, it's like a fatal error but worse; the re-enter function doesn't work.

[splitterpoint 10,986]

Try a browser?

I do use Firefox, but the loading times in the client are so much better here.

[BlackWasp777 4,498]

try the stand alone flash player.. it works better then browsers.