a glitch in the chat

[fghjkl54 1,521]

when i entered the game today i tried to chat in the lobby but it says that '' you  must play 1 match in MM in order to chat'' i played 5 matches and it still appear in the chat

what should i do?

Edited September 7, 2020 by fghjkl54

[Thiedes 1,106]

2 minutes ago, fghjkl54 said:

 

Which version of the game are you playing on? I assume you have played 3 "match making" battles and not pro battles, If you are sure you have completely played 3 full MM games and you still cannot chat in the lobby, firstly try re-starting the game client/browser, secondly send over a screenshot of what's displayed when you try chatting in the lobby. 

[fghjkl54 1,521]

2 minutes ago, Emil said:

 

Read it well before you comment!

[fghjkl54 1,521]

1 minute ago, krish123_super said:

 

this is the problem i tried to switch off the chat and switch it on and every thing is correct there

[Thiedes 1,106]

16 minutes ago, fghjkl54 said:

 

Have you fully played those 5 battles? leaving the battle in between does not count. 

[fghjkl54 1,521]

Just now, Thiedes said:

 

yes fully battles and didn't left any battle in the middle but still able to chat inside the matchs

Edited September 7, 2020 by fghjkl54

[Spinister 1,192]

I think you should contact help@tankionline.com, they might help you.

 

[fghjkl54 1,521]

16 minutes ago, Thiedes said:

Which version of the game are you playing on? I assume you have played 3 "match making" battles and not pro battles, If you are sure you have completely played 3 full MM games and you still cannot chat in the lobby, firstly try re-starting the game client/browser, secondly send over a screenshot of what's displayed when you try chatting in the lobby. 

i played them in HTML5 they were MM matchs not pro battles i tried to refresh but didn't fixed it i went to flash and it isn't fixed

Edited September 7, 2020 by fghjkl54

[Thiedes 1,106]

2 minutes ago, fghjkl54 said:

 

Will report the bug on my end, please contact the tech support via this form, they will resolve the issue with your chat if they conclude its a bug after their checks. 

[fghjkl54 1,521]

4 hours ago, krish123_super said:

can i have a pic please, the fast u react the fast i can help

[AncientFire 1,894]

6 hours ago, Thiedes said:

Will report the bug on my end, please contact the tech support via this form, they will resolve the issue with your chat if they conclude its a bug after their checks. 

This happened to me as well when the feature was introduced

I played many MM battles but none counted towards chat accessibility

I think short MM battles <2 min remaining dont count .

[fghjkl54 1,521]

i has chated with  tech support i did all thiere advice and didn't fixed the glitch

[Spy 14,870]

On 9/9/2020 at 12:31 AM, fghjkl54 said:

 

Do you have any alternative account? If so, can you check if the same thing happens with it too?

[fghjkl54 1,521]

3 hours ago, Spy said:

Do you have any alternative account? If so, can you check if the same thing happens with it too?

no i don't own any alt accounts

[AncientFire 1,894]

23 minutes ago, fghjkl54 said:

no i don't own any alt accounts

Just keep playing battles and after each one check if you can chat or if the amount required has reduced

If the battle you were put in is less than 2 minutes; leave because i dont think those count

or maybe you have to get a certain amount of points (to prevent multing) which isnt possible in 2 minutes

[fghjkl54 1,521]

30 minutes ago, sarim2345_the_master said:

 

i played many matches and number still 1 and i joined some matches with full time but it didn't fixed this

[Alsar 611]

 Did u play those matches in Flash or HTML5?

Edited September 10, 2020 by Alsarbon

[fghjkl54 1,521]

19 minutes ago, Alsarbon said:

 Did u play those matches in Flash or HTML5?

Both

[fghjkl54 1,521]

GREAT NEWS

the problem is fixed thanks to all who helped me

i just loged in another browser and it's fixed

[Spy 14,870]

Solved.