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Screen Frozen When Opening Container


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I need some help. I got 3 weekly containers, and when I was opening them, the screen froze. I waited for a while and nothing happened, so I clicked "back", and my weekly containers disappeared. Not a huge deal, but I would love to get those back. Note: I checked my crystals amount and supplies, nothing increased. I was opening them on HTML5.

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3 minutes ago, Spy said:

Please contact the tech support using this form.

I have a question. I lost not only crystals but also supplies. Do I just put the lost crystals amount, or should I calculate the price of those supplies and add them to the total too?

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Just now, yyang_tanki said:

I have a question. I lost not only crystals but also supplies. Do I just put the lost crystals amount, or should I calculate the price of those supplies and add them to the total too?

Use the big text box and simply explain the situation.

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I think you never lost anything, maybe they're something other than crystals and supplies (rare to happen), also I think you will restore your weekly container after you get new ones of them..

btw, I usually take screenshots before I opened them cause this problem is common.

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Just now, asem.harbi said:

I think you never lost anything, maybe they're something other than crystals and supplies (rare to happen), also I think you will restore your weekly container after you get new ones of them..

Weekly containers contain the same items ( supplies, crystals and tankoins). If he claims the crystals amount and supplies didn't increase then surely something is not right here.

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1 minute ago, krish123_super said:

it takes some time 

surely , the resources vanishes for some time , but after sometime when you reopen the game then definetly they can be seen as containers or supplies 

so , instead of immediate contact, waiting for some time and reloading helps

Contacting the tech support can do no harm. He can contact them while waiting for his weekly containers to come back (if we assume what you said is true), If he gets his weekly containers back suddenly he can notify the tech support about it.

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