Infinite loading unable to play

[CORUJAA 1]

 

Hi!

I can't get into the game, the game doesn't load, it's just loading and never enters.

I can't log in via the browser.

I can't get through the client.

I've done everything in my power and I couldn't solve it.

I've tried in several browsers, I've cleared the cache, my internet is very fast, I have a good computer with lots of memory

I need an answer from tanki online, I play for 5 years I invest money in the game, I really like the game, but the game is not providing me with a good experience

[Risk 1,249]

Hey, I suggest you to read this article, there are a lot of solutions out there I'm sure one of them will help you to solve the problem.

[CORUJAA 1]

37 minutes ago, Emil said:

Ei, sugiro que você leia este artigo , existem muitas soluções por aí, tenho certeza que uma delas irá ajudá-lo a resolver o problema.

 

I've read all this for me to ask here on the forum is because I've tried all these alternatives. Anything that is written in the tutorial is a basic thing I already did, and nothing solved it.

I recorded two videos....

Vídeo 1 : 

 Vídeo 2: 

 

HELP-ME!!!!!!! plz

[Risk 1,249]

16 minutes ago, CORUJAA said:

 

In case no solution helps, you should contact the Tech Support using this form, Please add these videos to your request it will help them better understand the problem.

[yellowghetto 3,206]

9 hours ago, CORUJAA said:

 

Hi!

I can't get into the game, the game doesn't load, it's just loading and never enters.

I can't log in via the browser.

I can't get through the client.

I've done everything in my power and I couldn't solve it.

I've tried in several browsers, I've cleared the cache, my internet is very fast, I have a good computer with lots of memory

I need an answer from tanki online, I play for 5 years I invest money in the game, I really like the game, but the game is not providing me with a good experience

Try:

Restarting your PC, close all other windows you have up. 

Unplug ethernet cable for at least 10 seconds, and plug back in. (Checking connection speed)

Clear Cache of Tanki Online. You are on Windows so go to Task Manager and see how much of your Hard Drive is taken up.

Uninstall the game, and reinstall.

If all else fails, then contact help@tankionline.com

 

[CORUJAA 1]

7 hours ago, yellowghetto said:

Experimentar:

Reinicie o seu PC, feche todas as outras janelas que você abriu. 

Desconecte o cabo Ethernet por pelo menos 10 segundos e conecte-o novamente. (Verificando a velocidade da conexão)

Limpe o Cache do Tanki Online. Você está no Windows, então vá para o Gerenciador de Tarefas e veja quanto do seu disco rígido está sendo usado.

Desinstale o jogo e reinstale.

Se tudo mais falhar, entre em contato com help@tankionline.com

 

 

I have already contacted support. I've done it all and it didn't work out.

[artc 1,119]

23 hours ago, CORUJAA said:

 

 

Im not good with tech terms, clients, browseres, all that stuff. However i play tankionline thru crazy games.  https://www.crazygames.com/game/tanki-online  Im not sure if this does or means anything to u, but i thought i mine as well.

[Spy 14,869]

Hello, did you manage to solve your problem using the solutions above?

[Spy 14,869]

Closed.